T-SB-0004-20 Rev

T-SB-0004-20
Rev1
January 14, 2020
TMMBC Tacoma 8T0 Blue Paint Flaking or Peeling of
Factory-Applied Paint Clear Coat Layer
Service
Category
Vehicle Exterior
Section
Paint/Coatings
Market USA
Applicability
YEAR(S)
MODEL(S)
ADDITIONAL INFORMATION
2017
Tacoma
WMI(s): 3TM
REVISION NOTICE
January 12, 2021 Rev1:
• The Service Bulletin title has been updated.
• The Vehicle Inspection section has been updated.
Any previous printed versions of this bulletin should be discarded.
Introduction
Some 2017 model year Tacoma vehicles painted with 8T0 Blue Metallic may exhibit clear-coat
peeling on one or more panels. The peeling occurs in the clear coat layer, exposing the base coat
to the sunlight and fading the color to white. The affected panel(s) will require prepping and
repainting to address this condition. The paint repair may need to be sublet to a body shop.
Production Change Information
This bulletin applies to vehicles produced WITHIN the Affected Production Date Range
shown below.
MODEL
PLANT
COLOR
DATE: AFFECTED PRODUCTION RANGE
Tacoma
TMMBC
8T0 Blue Metallic
1/24/2017 – 3/8/2017
© 2021 Toyota Motor Sales, USA
Page 1 of 5
T-SB-0004-20
Rev1
January 14, 2020
Page 2 of 5
TMMBC Tacoma 8T0 Blue Paint Flaking or Peeling of Factory-Applied Paint
Clear Coat Layer
Warranty Information
CLAIM
TYPE
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
Paint
P + (Applicable
T-3 Code)
Condition Confirmed – Sublet to
Body Shop
0.0
N/A
69
82
NOTE
•
•
•
•
Use sublet type “PT” for body shop repairs. Invoice required to be attached to the warranty claim.
Select all applicable T-3 position codes and submit 1 claim for all positions on the vehicle.
If Genuine Toyota parts are needed, claim under replacements parts.
See Warranty Policy 4.12 for additional information on paint claim submission.
APPLICABLE WARRANTY
• This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
• Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2021 Toyota Motor Sales, USA
T-SB-0004-20
Rev1
January 14, 2020
Page 3 of 5
TMMBC Tacoma 8T0 Blue Paint Flaking or Peeling of Factory-Applied Paint
Clear Coat Layer
Vehicle Inspection
Customer concern on the original 8T0 paint. Confirm
color code on VIN sticker on driver door/B-pillar.
Yes
Is the paint peeling,
fading, or turning white?
Does the paint
condition look
like the
included photos
on pg. 4?
NOTE: The initial paint
concern is usually on the
horizontal surfaces (primary)
and later on the vertical
surfaces (secondary) (pg. 4).
Yes
Is there evidence
of a paint concern
on ANY metal body
panels (ex. hood,
roof, fenders)?
Yes
No
No
Is there evidence of outside
influences on the suspect
panel that may have led to
the concern (ex. previously
damaged or deformed panels,
aftermarket paint, bird
droppings, chemicals, etc.)?
Yes
Using the packing tape
confirmation (pg. 5), does
white or blue paint come off
with the tape? Be sure to
examine the tape in front of a
dark background to properly
see ANY removed material
No
No
Yes
This bulletin does not apply
to the observed paint concern.
Send the vehicle to the body shop to paint the cab, deck,
or entire vehicle.
Note: Customers are responsible for ensuring panels
are in a paintable condition.
© 2021 Toyota Motor Sales, USA
No
T-SB-0004-20
Rev1
January 14, 2020
Page 4 of 5
TMMBC Tacoma 8T0 Blue Paint Flaking or Peeling of Factory-Applied Paint
Clear Coat Layer
Repair Procedure
Supporting Visual Aids
Figure 1. Exposed Substrate
Primary Surfaces
Secondary Surfaces
Figure 2. Examples of Clear Coat Peeling That Are Applicable to This Service Bulletin
1
2
3
1
Hood
3
Door
2
Roof
4
Bedside
4
Figure 3. Examples of Paint Conditions That Are Not Applicable to This Service Bulletin
1
1
Rock Chips
2
2
Chemical/Acid Etching
© 2021 Toyota Motor Sales, USA
T-SB-0004-20
Rev1
January 14, 2020
Page 5 of 5
TMMBC Tacoma 8T0 Blue Paint Flaking or Peeling of Factory-Applied Paint
Clear Coat Layer
Repair Procedure (continued)
Packing Tape Confirmation
1. Confirm the location of the concern area.
Figure 4.
NOTE
Concern area is peeling, fading,
and/or whitening.
1
c
1
2. Wash/rinse the area to clean off ANY dirt,
sand, or debris.
Peeling, Fading, Whitening Concern Area
Figure 5.
2
1
c
1
Peeling, Fading, Whitening Concern Area
2
Packing Tape
3. Take a clean dry cloth and dry the concern area.
4. Move the vehicle inside or under shade. Avoid working under direct sunlight and high
temperatures (above 90°F).
5. Adhere a NEW piece of packing tape over the concern area and cover a minimum of
2 in. across the painted surface of the panel. Ensure you have continuous adhesion between
the tape and panel.
6. Beginning with the end of the concern area side, quickly pull the packing tape at a
45-degree angle until the tape is completely removed.
7. Did the packing tape remove ANY white or blue paint particles?
• YES — Send the vehicle to the body shop. If cab panel(s) are peeling, repaint cab.
If deck panel(s) are peeling, repaint deck.
•
NO — This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual.
t
© 2021 Toyota Motor Sales, USA