A9121672061625_2
Service Bulletin Details
Public Details for: A9121672061625_2
Models from 9999
| 9999 AUDI AUDI |
Models from 2021
Models from 2020
| 2020 AUDI A4 |
| 2020 AUDI A5 |
| 2020 AUDI A5 CABRIOLET |
| 2020 AUDI S4 |
| 2020 AUDI S5 |
| 2020 AUDI S5 CABRIOLET |
PSS 91 SOS emergency call malfunction, DTC B129B11 and B129C11 are stored in the emergency call control module 91 21 67 2061625/2 February 17, 2021. Supersedes Technical Service Bulletin Group 91 number 20-43 dated December 9, 2020 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A4, S4, A4 allroad, A5, A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, and S5 Sportback 2020 - 2021 All ConBox A6, A6 allroad, A6 Avant, S6, RS 6 Avant, A7, S7, RS 7, A8, S8, Q5, SQ5, Q7, SQ7, Q8, SQ8, RS Q8, RS 5, RS 5 Cabriolet, RS 5 Sportback, Audi e-tron quattro, and Audi e-tron Sportback 2021 All ConBox Condition REVISION HISTORY Revision Date Purpose 2 - Revised header (Added models) 1 12/09/2020 Initial publication Customer states: The message “SOS – Emergency call malfunction, please contact service” is displayed in the instrument cluster. Workshop findings: Page 1 of 3 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. The following DTCs are stored in the control module for emergency call module and communication unit, J949 (address word 0075): DTC B129B11 (microphone 1, short circuit to ground). DTC B239C11 (microphone 2, short circuit to ground). Note: While a warning message is displayed in the instrument cluster, the e-Call functionality remains active. Technical Background A software malfunction can cause the aforementioned DTCs to be entered erroneously. Production Solution Not applicable. Service 1. Clear the DTCs. 2. Explain to the customer that a solution is forthcoming for the 3rd quarter of 2021 and that no repairs are necessary at this point. Do not replace any components for this condition since this will not resolve the customer’s concern. 3. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi (under Related Links >> Service), or through the Technical Assistance page in Elsa. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9170 Damage Code: 0039 Page 2 of 3 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Diagnostic Time: Claim Comment: GFF 0151 0000 Time stated on the diagnostic protocol (Max 25 TU) Road test prior to service procedure No allowance 0 TU Road test after service procedure No allowance 0 TU As per TSB #2061625/2 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Additional Information All part and service references provided in this TSB (2061625) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 3 of 3 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.