A9121682062266_1

PSS 91 MIB3: favorites, home address, and stored destinations are lost
91 21 68 2062266/1 February 17, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, S4, A4
allroad, A5,
A5
Cabriolet,
A5
Sportback,
S5, S5
Cabriolet,
and S5
Sportback
2020 - 2021
All
MIB3
A6, A6
allroad, A6
Avant, S6,
RS 6 Avant,
A7, S7, RS
7, A8, S8,
Q5, SQ5,
Q7, SQ7,
Q8, SQ8,
RS Q8, RS
5, RS 5
Cabriolet,
RS 5
Sportback,
Audi e-tron
quattro, and
Audi e-tron
Sportback
2021
All
MIB3
Condition
Customer states:
 Last destinations, favorites and home/work addresses are sporadically lost.
Workshop findings:
 The concern might not be reproducible at the dealership due to it happening sporadically.
Technical Background
A software bug can cause some user data to be lost on boot-up.
Page 1 of 2
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Production Solution
Not applicable.
Service
1. Explain to the customer that a solution is forthcoming for the 3rd quarter of 2021 and that no repairs are
necessary at this point. Do not replace any components for this condition since this will not resolve the
customer’s concern.
2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi
(under Related Links >> Service), or through the Technical Assistance page in Elsa.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2062266) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 2 of 2
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.