TJ35849.1.0-2021

Polestar 
Service and Parts Business
Technical Journal
TITLE:
Polestar: Software Update for High Voltage Battery Balancer
(Information Only)
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 35849.1.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515
2021-01-22
2021-01-26
FUNC GROUP:
FUNC DESC:
Page 1 of 9
Attachment
File Name
File Size
WTE-008P-2020-12-18.pdf
4.6530 MB
DESCRIPTION:
Definitions:
HV = High Voltage
The HV Battery Module Balancer (part number 9814249) is designed to receive software updates to
make it compatible with new model vehicles. In order for the HV Battery Module Balancer to work
properly with Polestar HV battery modules, the Balancer software must first be upgraded as per the
instructions outlined in WTE-008P-2020-12-18.pdf (attached).
See Service section for more details.
CSC Customer Symptom Codes
Code
Description
3L
Technician information/Repair information/Not for warranty use
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
534
ED
E400V6
Sales Body
Gear
Steer Model Year
2021 -9999
Plant
Chassis range
Struc Week
Range
-
0 -0
Produced and printed in the USA and available as an electronic document.
© Polestar 2021
Technical Journal 35849.1.0
SERVICE:
The Balancer software must be upgraded to version 192-411899 - G or higher.
*Failure to perform the necessary software update prior to attempting communication with a BEV
module may result in damage to the HV Battery Module Balancer and/or HV battery module and will
require the unit to be taken out of service for repair.*
Please refer to WTE-008P-2020-12-18 for full update instructions.
If you received a prototype HV Battery Module Balancer and have not yet returned it, please return it
as soon as possible. The prototype balancers are not compatible with the new version of software.
Prototype balancers have serial numbers in the following format: 0419xxxxx
VST Operation Number
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern “Vehicle Report Polestar,” sub concern area “Support not needed Polestar,” and function
group 3119.
To view TJ attachment continue to next page. This TJ has one attachment.
Page 2 of 9
2021-01-26
Polestar 
Service and Parts Business
Workshop Tools & Equipment Bulletin
TITLE:
Software Update for High Voltage Battery Balancer 9814249
NO:
WTE-008P
ISSUE DATE:
2020-12-18
STATUS DATE:
2020-12-18
CAR MARKET:
United States and
Canada
Page 1 of 7
The part number 9814249 High Voltage (HV) Module Balancer is designed to receive software updates
to make it compatible with new model vehicles. For more information regarding the high voltage
battery balancer please see Special Tool Bulletin 238.
For the Battery Electric Vehicle (BEV) a new adapter called the IME 2404 (P/N 9513192) will be used.
Prior to the use of the new IME, a software update must be performed to the HV balancer.
Recommended it is performed as soon as possible to avoid having to send the balancer for service.
The Balancer must be upgraded to version 192-411899 - G or higher (see Locating Software below in
this document)
*Failure to perform the necessary software update will result in damage to HV balancer and will require
the unit to be taken out of service for repair.
•
The attached instructions will guide you through the installation process.
9513192 Adapter
Communication unit to be able to connect the adapter cables to the
HV balancer
Produced and printed in the USA and available as an electronic document.
© Polestar 2020
Workshop Tools & Equipment Bulletin 008P
Locating software
Software is found at https://volvocarstools.volvocars.biz/
•
•
•
•
In the search area type in 9814249 for the Battery Balancer Part Number (see Fig 1)
Click on the magnifying glass. (see Fig 1)
Click on the download icon. (see Fig 2 )
Do not extract to your hard drive – Extract window will prepopulate a drive, erase it and extract only
to a FAT32 thumb drive. (see Fig 3 and 3a)
–
–
32Gb drive or smaller.
Continue from this point with step 4 in the attached xMB Module Balancer Software Update
instructions 167-000967EN-A.
Fig 1
Page 2 of 7
2020-12-18
Workshop Tools & Equipment Bulletin 008P
Fig 2
Fig 3
Fig 3A
From step 4 in attached instructions 167-000967EN-A - Continue with instructions from this point.
2020-10-18
Page 3 of 7
Workshop Tools & Equipment Bulletin 008P
xMB Module Balancer
Software Update
Instructions
Page
SEP 2020
2020
Instructions
June
June 2020
167-000967EN-A
167-000967EN-A
5
Software update
1
6
2
7
3
2x
4
8
>>
Corporate Headquarters
Willowbrook, IL USA
Phone:
1.630.323.2800
Canadian Inquiries
Toll Free:
+1 1 866 592 8052
www.midtronics.com
Page 4 of 7
Midtronics b.v.
European Headquarters
Houten, The Netherlands
Serving Europe, Africa, the Middle
East, and The Netherlands
Phone:
+31 306 868 150
Midtronics China
China Operations
Shenzhen, China
Phone: +86 755 2374 1010
Midtronics Inc.
Midtronics India
Navi Mumbai, India
Phone: +91 22 2756 4103/1513
Asia/Pacífic (excluding China)
Contact Corporate Headquarters
Phone:Street Willowbrook,
+1.630.323.2800
7000 Monroe
IL 60527
2020-12-18
Workshop Tools & Equipment Bulletin 008P
xMB Module Balancer
Software Update
Instructions
Page
SEP 2020
2020
Instructions
June
June 2020
167-000967EN-A
167-000967EN-A
9
Corporate Headquarters
Willowbrook, IL USA
Phone:
1.630.323.2800
Canadian Inquiries
Toll Free:
+1 1 866 592 8052
www.midtronics.com
2020-10-18
Midtronics b.v.
European Headquarters
Houten, The Netherlands
Serving Europe, Africa, the Middle
East, and The Netherlands
Phone:
+31 306 868 150
Midtronics China
China Operations
Shenzhen, China
Phone: +86 755 2374 1010
Midtronics Inc.
Midtronics India
Navi Mumbai, India
Phone: +91 22 2756 4103/1513
Asia/Pacífic (excluding China)
Contact Corporate Headquarters
Phone:Street Willowbrook,
+1.630.323.2800
7000 Monroe
IL 60527
Page 5 of 7
Workshop Tools & Equipment Bulletin 008P
xMB Module Balancer
IME-2404

Page 1

Instructions
167-000952EN-B
  

October 2020
Software Update
PERFORM SOFTWARE UPDATE PRIOR TO INSTALLING IME-2404.
FAILURE TO DO SO WILL RESULT IN PRODUCT SERVICE REQUIREMENT
1
§
2
§
3
§
4
§
Page 6 of 7
¨
www.midtronics.com
5
Midtronics Inc.
7000 Monroe Street Willowbrook, IL 60527
2020-12-18
Workshop Tools & Equipment Bulletin 008P
Page 2
Instructions
167-000952EN-B
October 2020
PERFORM SOFTWARE UPDATE PRIOR TO INSTALLING IME-2404.
FAILURE TO DO SO WILL RESULT IN PRODUCT SERVICE REQUIREMENT
1
Contents
2
3
4
5
www.midtronics.com
Corporate Headquarters
Willowbrook, IL USA
Phone:
1.630.323.2800
Midtronics b.v.
European Headquarters
Houten, The Netherlands
Serving Europe, Africa, the Middle
Canadian Inquiries
East, and The Netherlands
Toll Free: Inc. +1
1 866Monroe
592 8052Street
Midtronics
7000
Willowbrook, IL 60527
Phone:
+31 306 868 150
2020-10-18
Midtronics China
China Operations
Shenzhen, China
Phone: +86 755 2374 1010
Midtronics India
Navi Mumbai, India
Phone: +91 22 2756 4103/1513
Asia/Pacífic (excluding China)
Contact Corporate Headquarters
www.midtronics.com
Phone:
+1.630.323.2800
Page 7 of 7