A9121692062115_2

91 MIB3: Navigation permanently initializing/malfunctioning, DTC B126CF0 is stored in the information
electronics module
91 21 69 2062115/2 February 17, 2021. Supersedes Technical Service Bulletin Group 91 number 21-65 dated
February 4, 2021 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, S4, A4
allroad, A5,
A5
Cabriolet,
A5
Sportback,
S5, S5
Cabriolet,
and S5
Sportback
2020 - 2021
All
MIB3 with Navigation
A6, A6
allroad, A6
Avant, S6,
RS 6 Avant,
A7, S7, RS
7, A8, S8,
Q5, SQ5,
Q7, SQ7,
Q8, SQ8,
RS Q8, RS
5, RS 5
Cabriolet,
RS 5
Sportback,
Audi e-tron
quattro, and
Audi e-tron
Sportback
2021
All
MIB3 with Navigation
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised Service (Added instructions to format the NavDB)
Revised Tools (Updated USB)
1
02/04/2021
Initial publication
Customer states:
After an over the air navigation map update:
Page 1 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 The navigation system is permanently initializing.
Or
 The navigation map is corrupt or incomplete.
Workshop findings:
The following DTC may be stored in the information electronics control module, J794 (address word 005F):
 DTC B126CF0 (Navigation system Navigation database malfunctioning).
Technical Background
An internal reset during an over the air update can cause the navigation database to become corrupted.
Production Solution
Not applicable.
Service
1.
Contact TAC to receive a download link with instructions for the current MIB3 navigation database.
2.
Avoid using IE (Internet Explorer) and download both files from the download link provided by TAC
“download folder” then go to the PC “C drive”.
3.
Find the 32GB USB drive, right-click the USB icon, select format and select “FAT32” (it MUST be FAT32
any other format will not work).
4.
Formatting the USB drive erases all files on the drive.
5.
Open 7-zip (www.7zip.org if not loaded) and locate the NAV files on the C drive and select both files and
then click the extract icon.
6.
Once the files are extracted open the new folder (Figure 1).
Figure 1. Example of how the extracted files appear.
Page 2 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
7.
Open the USB drive that was formatted to FAT32 and copy the files as seen above directly to the drive
(they CANNOT be in a single folder but just as they are displayed above).
8.
Then eject the USB drive.
9.
In ODIS, go to 005F Information Electronics >> Basic settings >> Formatting partitions of internal memory.
10. Under Parameters, select Navigation data bank. Afterwards, run the basic setting.
11. Insert the USB drive into the vehicle, then go into the MMI settings section; MMI settings >> select system
maintenance >> software update.
12. At this point the software update should be available if the prior steps are performed properly.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9196
Damage Code:
0039
Labor Operations:
Reinstall the Navigation Database
9196 9999
20 TU
Diagnostic Time:
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 15
TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Claim Comment:
As per TSB # 2062115/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Page 3 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Required Parts and Tools
Tool Number
Tool Description
N/A (locally sourced)
USB Flash Drive, 32GB or larger
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2037809, 91 MIB: MMI navigation map update "How-to guide" - potential customer concerns.
All parts and service references provided in this TSB (2062115) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.