23-030-20 REV. A
Service Bulletin Details
Public Details for: 23-030-20 REV. A
Active head restraint (ahr) inadvertent deployment - x87 warranty extension this bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat ahr that has inadvertently deployed. Customers may comment on t
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Models from 2017
| 2017 DODGE CARAVAN |
Models from 2016
| 2016 DODGE CARAVAN |
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NUMBER: GROUP: DATE: 23-030-20 REV. A 23 - Body December 5, 2020 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC. This bulletin supersedes Technical Service Bulletin (TSB) 23-030-20, date of issue November 06, 2020, which should be removed from your files. All revisions are highlighted with **asterisks** and include updated model years and parts table. SUBJECT: Active Head Restraint (AHR) Inadvertent Deployment - X87 Warranty Extension OVERVIEW: This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. MODELS: **2012 - 2017** (RT) Dodge Caravan/Town & Country NOTE: This bulletin applies to vehicles within the following markets/countries: North America, APAC, EMEA and LATAM. NOTE: This bulletin applies to vehicles built on or before September 01, 2017 (MDH 0901XX). SYMPTOM/CONDITION: Customers may comment on the following: • The AHR is deployed on one or both front seats and will not reset. DIAGNOSIS: If the customer describes the symptom/condition listed, perform the Inspection Procedure. NOTE: There will be no Diagnostic Trouble Codes (DTCs) with the symptom/condition listed. 23-030-20 REV. A -2- 1. Verify the sled bracket striker pin is attached to the sled bracket (Fig. 1) and (Fig. 2) . Fig. 1 Normal Deployed Position - AHR Can Be Reset 1 2 3 4 5 - Striker Pin Correctly Attached To The Sled Bracket Latch Pawls Sled Sled Bracket With Pin Attached Tilt Clip Fig. 2 Deployed AHR Has Failed And Will Not Reset 1 - Sled Bracket Failed 2 - Striker Pin Fastened/Locked To Latch (Will Not Reset) -3- 23-030-20 REV. A 2. Is the striker pin attached to the sled bracket (Fig. 1) ? • YES >>> This bulletin has been completed, use inspection LOP (23-20-48-9B) to close the bulletin. • NO >>> The striker pin is locked in the AHR latch (Fig. 2) . Proceed to Step 1 of the Repair Procedure. PARTS REQUIRED: Fig. 3 Qty. **(AR) (AR) (AR) (AR) (AR) (AR) Part No. 1UR72DX9AA 1UQ97DX9AB 1UR69BD1AA 1UQ97BD1AB 1UR69DX9AA 1UQ97HL5AA Description Lux Leather Trim Black/Lt Graystone Active Head Restraint Leather Trim Black/Lt Graystone Active Head Restraint Cloth Trim Black/Lt Graystone Active Head Restraint Leather Trim Black/Lt Graystone Active Head Restraint Cloth Trim Black/Lt Graystone Active Head Restraint Leather Trim Dk. Frost Beige/Med. Frost Beige Active Head Restraint (AR) 1UQ97HL5AB (AR) (AR) (AR) 1UR69LTUAA 5SU31DX9AA 1UR72HL5AA (AR) 1UR69HL5AA Leather Trim Dk. Frost Beige/Med. Frost Beige Active Head Restraint Cloth Trim Black/Sandstorm Active Head Restraint Leather Trim Black/Lt Graystone Active Head Restraint Lux Leather Trim Dk. Frost Beige/Med. Frost Beige Active Head Restraint Cloth Trim Dk. Frost Beige/Med. Frost Beige Active Head Restraint (AR) 1XH32DX9AA (AR) (AR) (AR) (AR) (AR) 1UR72BD1AA 6NT41DX9AB 1YJ47DX9AA 1XH31DX9AA 1YJ47HL9AA (AR) (AR) (AR) (AR) 1XH32BD1AA 1XH31BD1AA 1XH30DX9AA 6NT41BD1AB 35th Anniversary Leather Trim w/ Logo Black Active Head Restraint Lux Leather Trim Black/Lt Graystone Active Head Restraint Cloth Trim Black/Lt Graystone Active Head Restraint Leather Trim Black/Lt Graystone Active Head Restraint Lux Leather Trim Black/Lt Graystone Active Head Restraint Leather Trim Dk. Frost Beige/Med. Frost Beige Active Head Restraint Leather Trim Black/Lt Graystone Active Head Restraint Lux Leather Trim Black/Lt Graystone Active Head Restraint Cloth Trim Black/Lt Graystone Active Head Restraint Cloth Trim Black/Lt Graystone Active Head Restraint** 23-030-20 REV. A -4- NOTE: • Attention parts managers. Look up part numbers in StarParts and view pictures (media), in order to verify the correct color AHR needed by vehicle. • This service bulletin does not cover replacement of all AHRs. Only replace AHRs that have been deployed with broken and failed sled brackets. REPAIR PROCEDURE: 1. Replace the AHR. Refer to the detailed procedures available in DealerCONNECT > Service Library> under: 23 - Body/Seats/Headrest, Front/Removal/Installation. 2. Cycle the ignition ‘OFF’ then ‘ON’, after performing the AHR replacement to ensure there are no DTCs set. POLICY: Vehicles included in this Service Bulletin have a warranty extension to a 10 Year/Unlimited Mileage from in-service date warranty period for this repair. See Warranty Bulletins: U.S. D-2020-19, Canada SAB 2020-28, Mexico BG-34-20 and International ID-2020-25, for details associated with the warranty extension. TIME ALLOWANCE: Labor Operation No: 23-20-48-9B 23-20-48-9C 23-20-48-9D Description Amount Headrest/Active Headrest (Front 6 - Electrical and Body Systems Row) - Inspect One or Both (0 - Introduction) 0.2 Hrs. Headrest/Active Headrest (Front 6 - Electrical and Body Systems Row) - Replace One (0 - Introduction) Headrest/Active Headrest (Front 6 - Electrical and Body Systems Row) - Replace Both (0 - Introduction) 0.3 Hrs. FAILURE CODE: ZZ Skill Category Service Action 0.4 Hrs.