23-027-20 REV. A

NUMBER:
GROUP:
DATE:
23-027-20 REV. A
23 - Body
December 5, 2020
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
This bulletin supersedes Technical Service Bulletin (TSB) 23-027-20, date of issue November
06, 2020, which should be removed from your files. All revisions are highlighted with
**asterisks** and include updated model years and parts table.
SUBJECT:
Active Head Restraint (AHR) Inadvertent Deployment - X84 Warranty Extension
OVERVIEW:
This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR
that has inadvertently deployed.
MODELS:
**2012 - 2018
(JC)
Dodge Journey
2012 - 2014**
(JS)
Chrysler Sebring/Avenger/Sebring Convertible
NOTE: This bulletin applies to vehicles within the following markets/countries: North
America, APAC, EMEA and LATAM.
NOTE: This bulletin applies to vehicles built on or before September 01, 2017 (MDH 0901XX).
SYMPTOM/CONDITION:
Customers may comment on the following:
• The AHR is deployed on one or both front seats and will not reset.
DIAGNOSIS:
If the customer describes the symptom/condition listed, perform the Inspection Procedure.
NOTE: There will be no Diagnostic Trouble Codes (DTCs) with the symptom/condition listed.
23-027-20 REV. A
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1. Verify the sled bracket striker pin is attached to the sled bracket (Fig. 1) and (Fig. 2) .
Fig. 1
Normal Deployed Position - AHR Can Be Reset
1
2
3
4
5
-
Striker Pin Correctly Attached To The Sled Bracket
Latch Pawls
Sled
Sled Bracket With Pin Attached
Tilt Clip
Fig. 2
Deployed AHR Has Failed And Will Not Reset
1 - Sled Bracket Failed
2 - Striker Pin Fastened/Locked To Latch (Will Not Reset)
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23-027-20 REV. A
2. Is the striker pin attached to the sled bracket (Fig. 1) ?
• YES >>> This bulletin has been completed, use inspection LOP (23-20-48-9H) to close the
bulletin.
• NO >>> The striker pin is locked in the AHR latch (Fig. 2) . Proceed to Step 1 of the Repair
Procedure.
PARTS REQUIRED:
Fig. 3
Qty.
**(AR)
Part No.
1UK76JR6AA
Description
Premium Cloth Trim Black/Red Active Head Restraint (JC
Vehicles)
(AR)
6PB02DW1AA
Leather Trim Black/Pearl Active Head Restraint (JC
Vehicles)
(AR)
(AR)
6PB02GT5AA
1UL36DX9AB
Leather Trim Black/Tan Active Head Restraint (JC Vehicles)
Leather Trim Black Active Head Restraint (JC Vehicles)
(AR)
1UK76DX9AB
(AR)
1UK76HL1AB
(AR)
1UL36XR4AB
Premium Cloth Trim Black Active Head Restraint (JC
Vehicles)
Premium Cloth Trim Black/Lt. Frost Beige Active Head
Restraint (JC Vehicles)
Leather Trim w/Perf Panels Black/Red Active Head Restraint
(JC Vehicles)
(AR)
1US39DX9AB
(AR)
1WN16DX9AB
(AR)
(AR)
1RX24DX9AA
1US39HL1AB
(AR)
1WN16HL1AB
(AR)
1RX24HL1AB
(AR)
1WU31DX9AB
(AR)
1WP13DX9AA
(AR)
1WW54DX9AB
(AR)
1RX16HL1AB
Premium Cloth Trim Black Active Head Restraint (JS
Vehicles)
Premium Cloth Trim Black Active Head Restraint (JS
Vehicles)
Leather Trim Black Active Head Restraint (JS Vehicles)
Premium Cloth Trim Black/Lt Frost Beige Active Head
Restraint (JS Vehicles)
Premium Cloth Trim Black/Lt Frost Beige Active Head
Restraint (JS Vehicles)
Leather Trim Black/Lt Frost Beige Active Head Restraint (JS
Vehicles)
Leather Trim S Black Active Head Restraint (JS Vehicles)
Premium Cloth Trim Black Active Head Restraint (JS
Vehicles)
Z-Striped Cloth w/Leather Accents Trim Black Active Head
Restraint (JS Vehicles)
Premium Leather Trim Black/Lt Frost Beige Active Head
Restraint (JS Vehicles)
23-027-20 REV. A
-4-
Qty.
(AR)
Part No.
1WP13HL1AA
Description
Premium Cloth Trim Black/Lt Frost Beige Active Head
Restraint (JS Vehicles)
Premium Leather Trim Black Active Head Restraint (JS
Vehicles)
(AR)
1RX16DX9AB
(AR)
(AR)
1WU47DX9AA
1WP13DX9AB
Leather Trim S Black Active Head Restraint (JS Vehicles)
Premium Cloth Trim Black Active Head Restraint (JS
Vehicles)
(AR)
5QY75DX9AB
(AR)
1US39JXRAB
(AR)
1RX16DW1AB
Leather Trim Carhartt Black Active Head Restraint (JS
Vehicles)
Premium Cloth Trim Black/Red Active Head Restraint (JS
Vehicles)
Premium Leather Trim Black/Pearl Active Head Restraint (JS
Vehicles)
(AR)
1WP13HL1AB
(AR)
1WU47DX9AB
Premium Cloth Trim Black/Lt Frost Beige Active Head
Restraint (JS Vehicles)
Leather S Trim Black Active Head Restraint (JS Vehicles)**
NOTE:
• Attention parts managers. Look up part numbers in StarParts and view pictures (media),
in order to verify the correct color AHR needed by vehicle.
• This service bulletin does not cover replacement of all AHRs. Only replace AHRs that
have been deployed with broken and failed sled brackets.
REPAIR PROCEDURE:
1. Replace the AHR. Refer to the detailed procedures available in DealerCONNECT > Service
Library> under: 23 - Body/Seats/Headrest, Front/Removal/Installation.
2. Cycle the ignition ‘OFF’ then ‘ON’, after performing the AHR replacement to ensure there are no
DTCs set.
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23-027-20 REV. A
POLICY:
Vehicles included in this Service Bulletin have a warranty extension to a 10 Year/Unlimited Mileage
from in-service date warranty period for this repair. See Warranty Bulletins: U.S. D-2020-16, Canada
SAB 2020-25, International ID-2020-22 and Mexico BG-28-20, for details associated with the
warranty extension.
TIME ALLOWANCE:
Labor Operation
No:
23-20-48-9H
23-20-48-9J
23-20-48-9K
Description
Amount
Headrest/Active Headrest (Front 6 - Electrical and Body
Systems
Row) - Inspect One or Both
(0 - Introduction)
0.2 Hrs.
Headrest/Active Headrest (Front 6 - Electrical and Body
Systems
Row) - Replace One
(0 - Introduction)
Headrest/Active Headrest (Front 6 - Electrical and Body
Systems
Row) - Replace Both
(0 - Introduction)
0.3 Hrs.
FAILURE CODE:
ZZ
Skill Category
Service Action
0.4 Hrs.