20NA105
Service Bulletin Details
Public Details for: 20NA105
This technical bulletin provides repair information to correct a customer concern of 360 camera views go blank with tailgate removed.
Models from 2021
2021 CHEVROLET SILVERADO 2500 |
2021 CHEVROLET SILVERADO 3500 |
2021 GMC SIERRA 2500 |
2021 GMC SIERRA 3500 |
Models from 2020
2020 CHEVROLET SILVERADO 2500 |
2020 CHEVROLET SILVERADO 3500 |
2020 GMC SIERRA 2500 |
2020 GMC SIERRA 3500 |
Bulletin No.: Service Bulletin Date: 20-NA-105 January, 2021 TECHNICAL Subject: 360 Camera Views go Blank with Tailgate Removed Brand: Model: Chevrolet GMC Model Year: from to Silverado 2500HD/ 3500HD 2020 2021 Sierra 2500HD/ 3500HD 2020 2021 VIN: from Involved Region or Country United States, Canada, Mexico Additional Options (RPOs) Equipped with RPO UVS Engine: Transmission: All All to Some customers may comment that the 360° camera option (RPO UVS) will lose all camera views when the tailgate is removed. Condition 5608080 This is commonly done by customers who use slide in campers or a low clearance tailgate when pulling fifth wheel trailers Cause Copyright 2021 General Motors LLC. All Rights Reserved. The cause of the condition may be that the camera system alerts the customer to a rear camera issue by disabling all camera views if the rear camera is disabled. Page 2 January, 2021 Bulletin No.: 20-NA-105 Important: This repair is a costumer pay alteration. All work and payment, authorization must come from the customer. Correction For customers who remove the rear tailgate for use with a slide in camper or for clearance for a 5th wheel trailer, a jumper can be installed that will provide usage of the side and front camera. The rear camera view will be blacked out. The following steps must be performed to re-enable the remaining camera views without the tailgate/camera being presently installed. Service Procedure Dealers can order a tailgate harness (P/N 84679989) and camera (P/N 84676845) that plug into the vehicle harness. This will provide the rear camera input that the system needs to activate the front and side cameras The camera on the jumper harness will need to have the lens blocked by black paint and electrical tape so the view will not provide a false image to the driver (see pictures). 5608081 Bulletin No.: 20-NA-105 January, 2021 Page 3 The harness will need to be plugged into the vehicle harness, bundled and stowed under the bed with zip ties and electrical tape (see picture). 5608161 Page 4 January, 2021 Bulletin No.: 20-NA-105 Note: When the jumper is installed the customer will not have the gridlines when in reverse and may notice an hourglass on the top corner of the screen. Below are examples of camera views with the tailgate equipped normally and tailgate removed with camera covered. Frontend view, Tailgate equipped 5608156 Bulletin No.: 20-NA-105 January, 2021 Page 5 Frontend view, Tailgate removed 5608157 Page 6 January, 2021 Bulletin No.: 20-NA-105 Tailgate backup camera, Tailgate equipped 5608082 Bulletin No.: 20-NA-105 January, 2021 Page 7 Tailgate backup camera, Tailgate removed 5608144 Page 8 January, 2021 Bulletin No.: 20-NA-105 Tailgate overhead camera, Tailgate equipped 5608152 Bulletin No.: 20-NA-105 January, 2021 Page 9 Tailgate overhead camera, Tailgate removed 5608153 Page 10 January, 2021 Bulletin No.: 20-NA-105 Trailer hitch camera, Tailgate equipped 5608159 Bulletin No.: 20-NA-105 January, 2021 Page 11 Trailer hitch camera, Tailgate removed 5608160 When the tailgate is reinstalled, the tailgate harness must be reinstalled and the jumper must be removed to provide 360 camera views. Parts Information Causal Part Description Part Number Qty X HARNESS ASME/GATE WRG 84679989 1 84676845 1 X CAMERA ASMRR VIEW DRVR INFO Version 2 Modified Released June 17, 2020 Revised January 12, 2021– Added 2021 Model Years GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION