NAS21.02.003

SERVICE ACTION H327 - CHARGE CABLE PLUG
UNABLE TO LOCK OR UNLOCK
NAS21.02.003
WORKSHOP
CAN/USA
AFTERSALES BULLETIN
FEBRUARY 12, 2021
DESCRIPTION OF ISSUE
A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range where the charge
cable may fail to lock or unlock. In some cases, the customer may be unable to charge the vehicle or remove the
charge cable.
AFFECTED VEHICLE RANGE
I-PACE
Model Year: ............... 2021
VIN: ................................ 600732-614118
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
SERVICE PROGRAM / REWORK ACTION
An authorized Jaguar retailer will update the Battery Charger Control Module (BCCM) software to the latest level
at the Pre-Delivery Inspection (PDI) or at the next service opportunity.
There will be no charge to owners for this action under this program.
OWNER NOTIFICATION
Owner notification is expected to occur on or before the week of March 1, 2021.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin H327NAS, Service Action: Charge Cable Plug Unable to Lock or Unlock, for detailed
repair instructions.
PARTS
No parts required.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are
identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out
allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the February 28, 2023
closure date must be submitted for payment within 30 calendar days of completion of the repair.
Normal Warranty policies and procedures apply.
PROGRAM CODE
OPTION CODE
H327
A
H327
B
DESCRIPTION
SRO
TIME (HOURS)
Battery Charger Control Module (BCCM) - Update Replace ECU
85.86.18
0.2
Battery Charger Control Module (BCCM) - Update Replace ECU
85.86.18
0.2
Drive in/drive out
10.10.10
0.2
Normal Warranty policies and procedures apply.
SAMPLE OWNER LETTER - CANADA: SERVICE ACTON H327
March 2021
Service Action H327: Charge Cable Plug Unable to Lock or Unlock
Jaguar Vehicles Affected: 2021 Model Year I-PACE
Dear Jaguar I-PACE Owner,
What is the issue?
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Jaguar Land Rover Canada ULC is conducting a no-charge Customer Satisfaction Program (Program Code H327)
for owners of certain Jaguar vehicles noted above.
The charge cable may fail to lock or unlock. In some cases, the you may be unable to charge the vehicle or remove
the charge cable.
m
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What will Jaguar and your Jaguar Retailer do?
An authorized Jaguar retailer will. update the Battery Charger Control Module (BCCM) software to the latest level
at the next service opportunity
There will be no charge for this repair.
What should you do?
Contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification Number (VIN)
and request a service date to complete the work required under Program Code ‘H327’.
During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance with
the Retailer team who will be pleased to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advanced features.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time.
Your retailer can provide you with a better estimate of the overall time for the service visit.
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Attention Leasing Agencies: please forward this notification to the lessee within 10 days.
Moved or no longer own this Jaguar vehicle?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions regarding this program or need assistance in locating the nearest authorized Jaguar
retailer, please contact the Jaguar Canada Customer Relationship Center at 1-800-668-6257.
You may also contact us by email using the following address: [email protected]. If you have the
need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover Canada ULC
75 Courtneypark Drive West, Unit 3
Mississauga, ON L5W 0E3
Thank you again for selecting Jaguar; your ownership experience is very important to us. We recognize this service
visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will strive to
minimize any inconvenience to you caused by this program.
sa
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Jeffery Peel
Director, Customer Service
Jaguar Land Rover Canada ULC
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Yours Sincerely,