NAS21.02.007

SERVICE ACTION H293 - HIGH VOLTAGE (HV)
BATTERY DEGRADATION
NAS21.02.007
WORKSHOP
AFTERSALES BULLETIN
CAN/USA
FEBRUARY 18, 2021
DESCRIPTION OF ISSUE
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicles where one or
more of the following may occur:
Loss of range when fully charged;
Range 'drops' quicker than expected while driving; and/or
Unable to obtain 100% State Of Charge (SOC).
AFFECTED VEHICLES
I-PACE
Model Year: .........................................
VIN / Retailer: .....................................
....................................................................
....................................................................
....................................................................
2019
F61981 / Jaguar Lakeridge
F62467 / Jaguar Main Line
F62651 / Jaguar Peabody
F66003 / Imperial Motors Jaguar of Lake Bluff
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer who will
complete a diagnostic on the vehicle’s battery and renew any cells found to be out of balance at the next service
opportunity. There will be no charge to owners for this action under this program.
OWNER NOTIFICATION
Owner notification is expected to occur on or before March 22, 2021.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program
prior to undertaking any rework action. Refer to Technical Bulletin H293NAS, Service Action: High Voltage (HV)
Battery Degradation, for detailed repair instructions.
PARTS
NOTE: use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm part
number(s) necessary to perform repairs.
DESCRIPTION
PART NUMBER
QUANTITY
Module - Electric Vehicle (EV) battery
T4K13636
2
Kit - Thermal paste
T4K8813
3
Battery Electrical Module (BEM) kit
T4K9727
1
Battery lid kit
T4K13637
1
Safe voltage reduction kit
T4K9624
1
Module bolt - M6 x 90
T4K8735
8
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
DESCRIPTION
PART NUMBER
Module support bracket bolt - M6 x 70
QUANTITY
T4K8737
4
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are
identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code, Option Code 'X, and the relevant SRO and parts
information from the tables below. The Option Code(s) that allows for the drive in/drive out allowance may only be
claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the October 31, 2022
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
DESCRIPTION
H293
X
H293 - High Voltage battery (HV
Battery) pack cell state of health
H293
X
H293
SRO
PART NUMBER /
SUNDRY CODE
QUANTITY /
VALUE
0.4
-
-
EV battery module - Renew (1-36) 16.11.0116.11.36
13.6-15.4
See Parts table
See Parts table
X
Additional EV battery module Renew
16.11.41
3.0
See Parts table
See Parts table
H293
X
Drive in/drive out
10.10.10
0.2
-
-
Car hire
-
-
ZZZ999
H293
X
$104.90 per day
(maximum 5
days)
Normal Warranty policies and procedures apply.
99.02.40
TIME
(HOURS)
SAMPLE OWNER LETTER - CANADA: SERVICE ACTON H293
2021
Service Action H293: High Voltage (HV) Battery Degradation
Jaguar Vehicles Affected: 2019 Model Year I-PACE
Dear Jaguar I-PACE Owner,
Jaguar Land Rover Canada ULC is conducting a no-charge Customer Satisfaction Program (Program Code H293)
for owners of certain 2019 model year Jaguar I-PACE vehicles.
What is the issue?
Jaguar uses Connected Car diagnostics to routinely monitor the performance of key vehicle systems over the air
and improve the experience for our customers. Through this process, we have detected that the battery on your
vehicle is not performing how we would like. You may be experiencing a loss of range or be unable to charge the
vehicle to 100% state of charge.
What will Jaguar and your Jaguar Retailer do?
An authorized Jaguar retailer will complete a diagnostic on your vehicle’s battery and renew any cells found to be
out of balance at the next service opportunity. There will be no charge for this repair.
What should you do?
Contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification Number (VIN)
and request a service date to complete the work required under Program Code ‘H293’.
During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance with
the Retailer team who will be pleased to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advanced features.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 30 minutes or up to 5 days depending on the outcome of the diagnostics.
Your retailer can provide you with a better estimate of the overall time for the service visit.
Attention Leasing Agencies: please forward this notification to the lessee within 10 days.
Moved or no longer own this Jaguar vehicle?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions regarding this program or need assistance in locating the nearest authorized Jaguar
retailer, please contact the Jaguar Canada Customer Relationship Center at 1-800-668-6257.
You may also contact us by email using the following address: [email protected]. If you have the
need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover Canada ULC
75 Courtneypark Drive West, Unit 3
Mississauga, ON L5W 0E3
Thank you again for selecting Jaguar; your ownership experience is very important to us. We recognize this service
visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will strive to
minimize any inconvenience to you caused by this program.
Yours Sincerely,
Jeffery Peel
Director, Customer Service
Jaguar Land Rover Canada ULC
SAMPLE OWNER LETTER - USA: SERVICE ACTION H293
2021
Service Action H293: High Voltage (HV) Battery Degradation
Jaguar Vehicles Affected: 2019 Model Year I-PACE
Dear Jaguar I-PACE Owner,
Jaguar Land Rover North America, LLC is conducting a no-charge Customer Satisfaction Program (Program Code
H293) for owners of certain 2019 model year Jaguar I-PACE vehicles.
What is the issue?
Jaguar uses Connected Car diagnostics to routinely monitor the performance of key vehicle systems over the air
and improve the experience for our customers. Through this process, we have detected that the battery on your
vehicle is not performing how we would like. You may be experiencing a loss of range or be unable to charge the
vehicle to 100% state of charge.
What will Jaguar and your Jaguar Retailer do?
An authorized Jaguar retailer will complete a diagnostic on your vehicle’s battery and renew any cells found to be
out of balance at the next service opportunity. There will be no charge for this repair.
What should you do?
Contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification Number (VIN)
and request a service date to complete the work required under Program Code ‘H293’.
During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance with
the Retailer team who will be pleased to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advanced features.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 30 minutes, or up to 5 days depending on the outcome of the diagnostics,
although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate
of the overall time for the service visit.
Attention Leasing Agencies: please forward this notification to the lessee within 10 days.
Moved or no longer own this Jaguar vehicle?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.
What should you do if you have further questions?
Should you have any questions regarding this Program or need assistance in locating the nearest authorized Jaguar
retailer, please contact the Jaguar Customer Relationship Center at 1-800-4JAGUAR (1-800-452-4827).
You may also contact us by email using the following address: [email protected]. If you have the
need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Thank you again for selecting Jaguar; your ownership experience is very important to us. We recognize this service
visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will strive to
minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie
Vice President Customer Service
Jaguar Land Rover North America, LLC