NAS21.02.009
Service Bulletin Details
Public Details for: NAS21.02.009
Air conditioning (a/c) compressor bolts incorrectly torqued
- 2021 -
Models from 2021
2021 JAGUAR F-PACE |
2021 JAGUAR XF |
UPDATE PRIOR TO SALE H331 UPS2621-1B - AIR CONDITIONING (A/C) COMPRESSOR BOLTS INCORRECTLY TORQUED NAS21.02.009 WORKSHOP CAN/USA AFTERSALES BULLETIN FEBRUARY 18, 2021 NOTE: this bulletin does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions will be communicated through a separate bulletin. DESCRIPTION OF ISSUE An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where the torque setting for the Air Conditioning (A/C) pipes-to-compressor joints was incorrectly set at 9 Nm and not the required torque value of 19 Nm. AFFECTED VEHICLE RANGE F-PACE Model Year: ................... 2021 VIN Range: .................... 663783-668438 XF Model Year: ................... 2021 VIN Range: .................... Y87824-Y88893 Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer. SERVICE PROGRAM / REWORK ACTION Retailers must tighten the fasteners to the correct torque value during the Pre-Delivery Inspection (PDI) and/or prior to vehicle handover to the customer. ACTION TO BE TAKEN Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program prior to undertaking any rework action. Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Refer to Technical Bulletin H331 UPS26211BNAS, Update Prior to Sale: Air Conditioning (A/C) Compressor Bolts Incorrectly Torqued, for detailed repair instructions. PARTS No parts required. TOOLS Refer to the Technical Bulletin referenced above for any required special tools. WARRANTY NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action. At the time of confirming a booking for vehicle repair, make sure that all outstanding Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit. Jaguar Land Rover North America, LLC 100 Jaguar Land Rover Way Mahwah, NJ 07495 Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information listed have been included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken. Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time. This program is valid for a limited time only. Warranty claims with a repair date prior to the February 11, 2022 closure date must be submitted for payment within 30 calendar days of completion of the repair. PROGRAM CODE OPTION CODE H331 A H331 B DESCRIPTION SRO TIME (HOURS) H331 - Torque A/C pipe fixings 99..02.87 0.2 H331 - Torque A/C pipe fixings 99.02.87 0.2 Drive in/drive out 10.10.10 0.2 Normal Warranty policies and procedures apply. CUSTOMER COMMUNICATION Should this Program mean that you are unable to deliver an affected vehicle to a customer at an agreed handover date, please advise the customer of the following: ‘Jaguar Land Rover is committed to delivering vehicles to our customers of the highest quality, complete with the very latest hardware and software. Our vehicles are continually evolving, with our Engineering and Design teams constantly looking for new and innovative ways to further enhance and develop our vehicles. Jaguar Land Rover has advised us that there is an upgrade to be carried out on your vehicle and have instructed us to complete this action prior to handing the vehicle over to you. Jaguar Land Rover apologize that this upgrade may delay the delivery of your new vehicle but are committed to ensuring customers benefit from the very latest technology to ensure your ownership experience is the best one possible.’ If necessary, you may communicate technical details of the repair or upgrade that is required on the vehicle; this is at your discretion. RETAILER EMPOWERMENT We appreciate the frustration experienced by both our customers and Retailers with regards the launch of any Update Prior to Sale program. Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have the ability to offer goodwill to customers who have suffered delays in the delivery of their vehicle. Any goodwill offer should be specifically for a customer whose vehicle delivery has been delayed due to this specific activity to acknowledge the poor experience. Should you have any questions, please contact the Customer Relationship Centre (CRC) in the first instance for help and support.