A3921402059057_3

39 Quattro Ultra vibrations or binding in tight turns
39 21 40 2059057/3 February 26, 2021. Supersedes Technical Service Bulletin Group 39 number 20-36 dated
November 13, 2020 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4
2017 - 2020
All
Quattro Ultra
A5, Q5
2018 - 2020
All
Quattro Ultra
A6, A7
2019 - 2020
All
Quattro Ultra
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised Service (Repair expanded for cases not repaired by oil change
procedure)
2
11/13/2020
Revised Service (Added Tip)
1
05/30/2020
Initial publication
Customer states:
 Noises from the drive train when pulling away quickly from a stop with the wheels turned.
Or
 Vibrations, humming, droning, or rubbing when fully turning the steering wheel in the vehicle interior and/or
on the rear seats can be heard and felt.
Workshop findings:
 The customer statement(s) can be reproduced.
Or
 The noise can be reproduced and assigned to the all-wheel-drive clutch, propeller shaft, or rear differential.
And
 There are no DTCs stored in the transmission control module (TCM), J217 (address word 0002), or in the allwheel-drive control module, J492 (address word 0022).
Page 1 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Please review the audio/video example below: https://audiexternal.kzoplatform.com/player/medium/1649451546427004456 (Figure 1).
The video is also attached to this TSB under the attachments tab in the
workshop manual.
Figure 1. The QR code for the
supporting video.
Technical Background
Due to the different speeds between the front axle differential and the rear final drive, very tight cornering and
closed four-wheel-drive clutch 1 can lead to varying degrees of humming, drumming,
Production Solution
Not applicable.
Service
Try to reproduce the customer concern so that it can be clearly assigned to this Technical Service Bulletin.
Complete the repair in the following order:
1.
Check the vehicle repair history to see if this TSB has already been performed and has been driven at least
60 miles since the repair was performed. If it has not already been already been performed continue to step
2. If it has been performed and has been driven at least 60 miles skip to step 16.
2.
Ensure that the S-tronic transmission/manual transmission is at operating temperature.
3.
Using ODIS Guided Functions, All-Wheel Drive Electronics (address 0022) >> Control Module Functions >>
Measured Values: Read all the measured values and upload the diagnosis log to GFF Paperless.
Page 2 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
4.
Completely drain the ATF of the four-wheel-drive clutch 1 and catch it.
5.
Please document and take photos of the ATF quality and upload them into DOC-IT with the repair order,
before disposing of the ATF properly. Photos should:
 Have a date stamp and VIN reference.
 Be taken in focus and with sufficient light.
6.
Fill in the new ATF according to the repair manual (part number G 055 515 A2) and then set the ATF level
according to the repair manual reusing the sealing bolts.
7.
Drive the vehicle to obtain the operating temperature of the transmission again.
8.
Let the vehicle to cool down 30 minutes or longer.
9.
Drive the vehicle to obtain the operating temperature of the transmission again.
10. Drain the ATF of four-wheel-drive clutch 1 again completely and dispose of the ATF properly.
11. Fill in the new ATF according to the repair manual (part number G 055 515 A2) and then set the ATF level
according to the repair manual replacing the sealing bolts this time.
12. Drive the vehicle to obtain the operating temperature of the transmission again.
13. Let the vehicle to cool down 30 minutes or longer.
14. Perform the basic setting "Reset learnt values for oil ageing" using ODIS Guided Functions or Self
Diagnosis, All-Wheel Drive Electronics (address 0022) >> Control Module Functions >> Basic Settings >>
Reset learnt values for oil ageing.
15. Test drive to confirm normal operation.
Tip: The condition may take up to 60 miles of running before it is corrected. If the condition is still present
after the repair do not take further repair steps until 60 miles have been driven.
16. If the condition is repaired, then release the vehicle to the customer and skip steps 17 and 18.
17. If the condition is still present, after the oil change procedure has been performed and 60 miles have been
driven, then replace the All-Wheel Drive Clutch as per the Elsa repair manual.
18. Finish the repair by using ODIS Guided Functions, All-Wheel Drive Electronics (address 0022) >> Control
Module Functions >> Replace control module.
Page 3 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
3960
Damage Code:
0020
Labor and Diagnostic Time for oil change procedure (Steps 1-16). Only claim if actually performed and
documented.
Labor Operations:
Diagnostic Time:
Claim Comment:
Remove and install rear damping pan
1082 19xx
See SRT with
associated
operations
Check the oil for the four-wheel-drive clutch
(and document quality)
0157 0199
10 TU
Replace oil procedure per TSB (Including 3
test drives)
0157 5699
90 TU
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 60
TU)
Road test prior to service procedure
0121 0002
10 TU
Road test after service procedure
0121 0004
10 TU
As per TSB #2059057/3
Labor and Diagnostic Time for replacing the All-Wheel Drive Clutch (Steps 17 -18). Only claim if actually
performed and documented.
Labor Operations:
Remove and install Propeller Shaft
3902 19xx
See SRT with
associated
operations
AWD clutch unit remove + reinstall
3960 1950
50 TU
AWD clutch unit replace
3960 5550
10 TU
Page 4 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Diagnostic Time:
Claim Comment:
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 60
TU)
Road test prior to service procedure
0121 0002
10 TU
Road test after service procedure
0121 0004
10 TU
As per TSB #2059057/3
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Parts for Oil Change Procedure (Steps 1-16) Only claim if actually performed and documented.
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
G 055515A2
Transfer box gear oil (ATF)
02
N 90281802
Seal Bolt (combination)
02
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
Parts for replacing the All-Wheel Drive Clutch (Steps 17 -18). Only claim if actually performed and
documented.
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
Order to VIN
Four Wheel Coupling
01
N 91239202
Bolt Hexagon socket flat head bolt M8 x 100
01
N 10739501
Bolt Hexagon socket flat head bolt M8 x 70
03
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
Page 5 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Additional Information
All parts and service references provided in this TSB (2059057) are subject to change and/or removal.
©2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 6 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.