SSM75280

Special Service Message
NOTE: A Special Service Message is a formal communication issued by Jaguar and carries the same
importance of a Technical Service Bulletin. An SSM is a quick method of communicating "Need To
Know" information to the technical service community. SSM's may be issued in advance of a technical
bulletin or may be the only communication on a given topic. All information contained in Jaguar
technical communications are intended for use by trained, professional technicians with the
knowledge, tools, and equipment required to complete the procedure correctly and safely. It informs
the Technicians of conditions that may occur on some vehicles, or provides information that could
assist in correct vehicle and diagnostic service.
SSM 75280 - 21MY - Wifi, Incontrol App, Telematics not found.
Models : F-Pace / X761
I-Pace / X590
XE / X760
Engineer Hooper Tristan
Name :
Last Modified 19 FEB 2021 15:10:48
:
Category : Electrical
Symptom : 205000 Electrical Accessories
Content : Issue:
The following issues may be experienced during PDI:Incontrol App not working, Telematics won't connect to
the customer InControl account.
TCU (Telematics Control Unit) not found during PDI and
unable to proceed.
Wifi not working during PDI.
Cause:VDC (Vehicle Domain Controller) and (TCU) software error.
Action:Using the Jaguar Land Rover approved diagnostic equipment
follow the tool prompts:
1. ECU Diagnostics > Telematics Control Unit Module (TCU)
> ECU Functions > TCU Module Reset
2. Follow all on-screen instructions to complete the task
3. If the reset does not resolve the concern, please follow
steps:
Using the Jaguar Land Rover approved diagnostic
equipment, switch the PIVI system into service mode.
Remove TCU back up battery - Topix 415-01:
Information and Entertainment System / Telematics
control module battery pack
Disconnect TCU main Connector
Leave the battery pack and main
connector disconnected for a m i n i m u m o f 1 m i n u t e
before reconnecting. Note: This allows time for any
internal capacitance in the module to discharge.
Reconnect TCU Main Connector
Reconnect TCU backup battery - Topix 415-01:
Information and Entertainment System / Telematics
control module battery pack
Using the Jaguar Land Rover approved diagnostic
equipment, take the PIVI system out of service mode.
After the previous TCU reset processes, check that this has
resolved the concern.
If issue is not resolved, please raise a Technical Assistance
quoting SSM 75280.
Jaguar Land Rover Limited 2000 - 2020 (Rel. 2688)