07-189-21

ATTENTION:
GENERAL MANAGER
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PARTS MANAGER
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CLAIMS PERSONNEL
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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© 2021 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
SUBJECT:
2020MY Legacy and Outback 		
NUMBER: 07-189-21
Front Door Window Regulator- Erratic Operation
DATE: 02/15/21
INTRODUCTION:
This bulletin announces availability of new front door window regulator assemblies in response to
limited concerns of erratic operation of the anti-entrapment feature and / or the door glass either not
closing or closing very slowly. The change was made to control the upper mount of the regulator
which allows the glass to ride in the center of the sash frame and not rotate on the frame causing a
binding condition.
PART INFORMATION:
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
Description
Part Number
REGULATOR & MOTOR ASSEMBLY RF
61041AN00A
REGULATOR & MOTOR ASSEMBLY LF
61041AN01A
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
This Service Procedure involves inspection of the regulator assembly and the corresponding glass run
channel and their replacement when determined necessary.
STEP 1: Remove the window regulator assembly from the door following the procedure in the
applicable STIS Service Manual. REMINDER: Use all precautions when working with these highly
visible interior trim panels to protect them from damage.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 07-189-21 ; Date: 02/15/21
Page 1 of 3
STEP 2: Measure the regulator upper roller frame to confirm the crimping process was performed
in the proper location as shown in the comparison photos below. If the crimp is out of position, the
window regulator assembly must be replaced.
GOOD
NO GOOD
GOOD
18.5 – 19.5mm
Between Yellow Lines
Crimp is mis-placed, too close to
roller and too far from edge.
•
In the NO GOOD photo above, the crimp tool edge has contacted the 3 “dimples” and the gap
between them and the edge shown in the “GOOD” photos is exceeds 19.5mm. If EITHER of
these conditions is identified, the window regulator assembly must be replaced.
STEP 3: Inspect the glass run channel AFTER regulator replacement is complete. If it is physically
damaged or does not allow proper function of the regulator / glass, it must be replaced. Photos of
damaged glass run channels are supplied below for reference.
When inspection determines replacement is required, the service procedures for window regulator
assembly and glass run channel replacement remain unchanged. Always refer to STIS and review the
full requirements of the repair being performed. The Service Manual procedures contain information
critical to performing an effective repair the first time, every time. This includes but is not limited to
important SAFETY precautions, proper inspection criteria, necessary special tools, required processes
and related one-time-use parts needed for a complete and lasting repair.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Classic or Gold plan, this repair may be submitted using the following claim
information
Labor Description
Labor
Operation #
Labor
Time
ONE POWER WINDOW MOTOR &
REGULATOR ASSY R&R
B850-271
0.4
ADDITIONAL POWER WINDOW MOTOR &
REGULATOR ASSY R&R
C850-275
0.3
Fail
Code
SBW-21
Continued...
Bulletin Number: 07-189-21 ; Date: 02/15/21
Page 2 of 3
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 07-189-21 ; Date: 02/15/21
Page 3 of 3