21-BE-002H

GROUP
BODY
ELECTRICAL
DATE
Technical Service Bulletin
SUBJECT:
NUMBER
21-BE-002H
MODEL(S)
ELANTRA (CN7, CN7a)
SONATA (DN8)
FEBRUARY, 2021 SONATA HYBRID (DN8 HEV)
PALISADE (LX2)
VENUE (QX)
WIRELESS CARPLAY SOFTWARE UPDATE
Description: When using Wireless CarPlay, the system may intermittently auto disconnect. When
Wireless CarPlay is disconnected, a pop up message “Phone Not Responding. Please reconnect it and
try again” will appear on the radio screen.
This bulletin describes the procedure to update the radio software to help reduce the disconnection
occurrences.
Note: The disconnection phenomenon is caused by the Apple IOS software. Apple IOS software
intermittently pause the data transmission, causing the communication interruption between the
radio and CarPlay. This software update helps reduce the disconnection occurrences, until Apple
provides a software update to correct the condition.
Applicable Vehicles: Certain 2021 MY Elantra (CN7/CN7a), Sonata (DN8), Sonata Hybrid (DN8 HEV),
Palisade (LX2), and Venue (QX) equipped with display audio.
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
SUBJECT:
WIRELESS CARPLAY SOFTWARE UPDATE
Parts Information:
PART NAME
MODEL
PART NUMBER
ELANTRA
(CN7a, CN7)
96300-CN7IOS
SONATA
(DN8/DN8 HEV)
PART IMAGE
One of each
software update
USB Stick has
been shipped to
each Hyundai
dealership.
96300-DN8IOS
Software
Update USB
PALISADE
(LX2)
96300-LX2IOS
VENUE (QX)
96300-QXIOS
Warranty Information:
MODEL
OP. CODE
COMMENT
Additional software
update USB stick
can be purchased
through normal
parts ordering
process.
OPERATION
OP. TIME
CAUSAL
PART
D-AUDIO 2.0V
SOFTWARE
UPDATE
0.3 M/H
96160-XXXX
NATURE CAUSE
ELANTRA (CN7a)
SONATA (DN8)
ELANTRA (CN7)
SONATA (DN8 HEV)
96160Q0A
M45
ZZ3
PALISADE (LX2)
VENUE (QX)
NOTE: Refer to parts catalog for full casual part number.
TSB #: 21-BE-002H
Page 2 of 5
SUBJECT:
WIRELESS CARPLAY SOFTWARE UPDATE
Service Procedure:
SOFTWARE TABLE
Software Version
Model
Before Update (Old Version)
After Update (New Version)
Palisade (LX2)
LX2.USA.D2V.001.001.200507
LX2.USA.D2V.001.002.200611
LX2.USA.D2V.002.100.200724
LX2.USA.D2V.002.100.201016
Venue (QX)
QX.USA.D2V.002.100.200624
QX.USA.D2V.002.100.200805
QX.USA.D2V.002.100.200907
QX.USA.D2V.002.100.201113
Sonata (DN8)
DN8.USA.D2V.002.001.200514
DN8.USA.D2V.002.101.200805
DN8.USA.D2V.002.101.201119
Sonata Hybrid
(DN8 HEV)
DN8_HEV.USA.D2V.002.001.200514
DN8_HEV.USA.D2V.002.100.201119
DN8_HEV.USA.D2V.002.100.200723
Elantra (CN7/CN7a)
CN7.USA.D2V.001.001.200803
1.
Turn the engine ON.
2.
Wait until the radio is finished loading.
CN7.USA.D2V.001.002.201019
Press and hold the SETUP button.
Some models may require an extra step. Press
and hold the SETUP button, and then press “SW
Info/Update” on the screen.
3.
Refer to the software table from above. Verify the
Software Version shown on the screen matches
the older software version.
If the radio software version does not match with
the older software version in the table, then do not
perform the software update.
TSB #: 21-BE-002H
Page 3 of 5
SUBJECT:
4.
WIRELESS CARPLAY SOFTWARE UPDATE
Check the model on the USB stick label to confirm
that it matches with the vehicle that is being
updated.
Insert the Software Update USB into the USB port.
5.
Press the ‘Update’ button at the bottom of the
screen to proceed with the software update.
6.
Confirm that the last six digits of the software
version match the last six digits (new version) on
the software table above, for the applicable model.
In the example of the picture to the right, the last
six digits are “201019”.
Select ‘YES’ to start the update.
The system update will begin.
The update will take approximately 15 minutes.
NOTICE
It is normal for the screen to turn black,
display the Hyundai logo and different
messages throughout the updating
process.
!
CAUTION
Do not press buttons on the center
console, remove the USB stick, or turn
vehicle OFF while the update is running.
TSB #: 21-BE-002H
Page 4 of 5
SUBJECT:
WIRELESS CARPLAY SOFTWARE UPDATE
When the software update is completed, it will
automatically restart the system and the radio
mode screen will be displayed.
7.
After the software has been updated, confirm the
new software version matches with the software in
the table on page 3.
NOTICE
If the software version does not match,
confirm the correct Software Update USB
was used.
If the incorrect Software Update USB was
used, then perform the update again using
the correct Software Update USB.
8.
Remove the Software Update USB from the USB
port after the update is completed.
TROUBLESHOOTING
1.
Engine/Ignition turned OFF during the update
process:
a. Do not remove the software update USB.
b. Turn the Ignition ON.
c. The system will reboot and recognize the
USB.
The update process will restart from the beginning.
2.
USB is removed during the update process:
a. Error message will be displayed.
b. Insert the software update USB back in the
vehicle USB port.
c. Select OK.
d. The system will reboot and start from the
beginning.
After the system reboots, select OK to restart the
update process.
TSB #: 21-BE-002H
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