NTB19-019a

Classification:
Reference:
KS19-006a
Date:
NTB19-019a
February 9, 2021
CLOCK, AUDIO, HVAC OR NAVIGATION SETTINGS
INTERMITTENTLY CHANGE ON THEIR OWN
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
APPLIED SYSTEM:
2017-2019 Pathfinder (R52)
2018-2019 Armada (Y62)
NissanConnect® (Intelligent Key)
SERVICE INFORMATION
An Intelligent Key, for the applied vehicles with NissanConnect®, has the abillity to trigger
specific customized settings for the radio, clock, heating and air conditioning (HVAC) and
navigation that are unique to that key, and each Intelligent Key for a specific vehicle may
have different settings stored.
EXAMPLE: The vehicle may be driven by more than one person, and each driver has a
personal Intelligent Key. Each driver may adjust their preferred vehicle settings
differently.
If two or more Intelligent Keys with different stored settings are unintentionally
interchanged, one or more of the following perceived issues might be reported by the
customer(s).

Radio – Presets are lost or change

Clock – Settings are not showing the correct time due to day-light savings or the
selected region (time zone)

HVAC – Controls are set differently

Navigation – Settings suddenly altered
If any of these perceived issues are present:

Confirm if there are multiple Intelligent Keys being used by the customer(s)
interchangeably, and if so, verify that each key’s settings are different.
NOTE: Customer may not recognize that different Intelligent Keys are linked
differently.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
DESCRIPTION
February 28, 2019
NTB19-019
Original bulletin published
February 9, 2021
NTB19-019a
Classification number updated
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NTB19-019a