NTB19-002c

Classification:
Reference:
AN18-039c
Date:
NTB19-002c
February 10, 2021
2018-2020 ARMADA AND PATHFINDER;
DISPLAY CONTROL UNIT SERVICE INFORMATION
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES: 2018-2020 Armada (Y62)
2018-2020 Pathfinder (R52)
SERVICE INFORMATION
If the Display Control Unit (DCU) needs to be replaced on an APPLIED VEHICLE for any
reason, follow the steps in the SERVICE PROCEDURE to:

Place the order with DENSO.

Configure the Multi AV system.
NOTE:
 The original DCU must be installed in the vehicle while performing part of this
procedure. DO NOT remove the original DCU until instructed.
 The need to contact TECH LINE to obtain DCU order approval has been
eliminated. Contact TECH LINE if diagnostic assistance is needed.
 This process does not apply to 2017 Armada vehicles since it uses a different
system.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly
and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume
that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
IMPORTANT: Before starting, make sure:

Your ASIST station has been synchronized (updated) to the current date.

All CONSULT-III plus (C-III plus) software updates have been installed.
Parts of the Procedure
PART 1: Take Preliminary Steps Prior to Ordering a DCU / Order a DCU
PART 2: Record Multi AV Configuration Values of Original DCU / Replace DCU
PART 3: Configure Multi AV System
PART 4: Manually Configure Multi AV System (if needed)
PART 1: Take Preliminary Steps Prior to Ordering a DCU / Order a DCU
While not required, Nissan recommends using the following preliminary steps along with any
other necessary diagnosis for non-warranty repairs.
1.
Duplicate and verify the customer’s concern if possible. If duplication is not possible,
gather as much information about the issue as possible from the service advisor/writer or
customer.
2.
Check for any connected devices (phone, iPod, MP3 player, etc.) or determine if a
connected device is present during the concern. Gather model and software version
information if possible.
NOTE: TECH LINE can be contacted IF technical assistance is needed with diagnosis
and repairs.
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Order an Exchange DCU from DENSO
NOTE: In most cases, an exchange DCU will be ordered. A new DCU is required only if:

The vehicle has not yet been sold.

The customer requests a new DCU on a non-warranty repair.

The exchange DCU is not available.

Insurance claim replacement.
After steps 1 and 2 have been completed, your parts department will order the
replacement exchange DCU as instructed below.
3.
Go to the Denso-Ten website (https://www.f10ncs.com), and login with your username
and password.

4.
If you do not have a login username and password (first time users), call Denso-Ten
tech line (1-800-237-5413, Mon – Fri: 7:00am – 4:00pm PT) to obtain a login
username and password.
Select Orders > Place An Order.
Figure 1
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5.
Enter the Dealer contact information, vehicle information, and warranty status
information.
6.
Select Next.
Populate all fields
Figure 2
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7.
Select the vehicle model and original DCU part number.

The DCU part number can be found on the label on the back of the DCU, or with CIII plus by going to Diagnosis (One System) > MULTI AV > ECU Identification.
NOTE: The replacement DCU you receive may have a different part number than the
original DCU.
8.
Select Next.
xxxxx
Pathfinder
Figure 3
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
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9.
Populate the Customer Complaint field, choose a symptom from the drop down menu,
and select an option for each displayed question.
10.
Select Next.
Enter customer
complaints here
Figure 4
11.
Select the conditions under which the symptoms occurred.
12.
Select Next.
Figure 5
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13.
Check all symptoms that apply for each component.
14.
Select Review.
Figure 6
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15.
Confirm all of the information displayed is accurate, and then select submit order.
NOTE: Changes cannot be made once an order has been submitted.

If changes are needed, select Cancel and Edit to return to the form.
xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx
Click here
to make
changes
Pathfinder
xxxxxxx
xxxxxxx
xxxxxxx
xxxxx
Figure 7
16.
After sumbit order is selected, a confirmation page and number will display. If needed,
select View My Order, Submit a New Request, or Printer Friendly Page.
xxxxxxxxxxxxxxxxx
xxxxxxxxxxxx
Figure 8
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NOTE:

To view order status and shipping/tracking information at a later date, select View
Orders on the Denso-Ten website and select the applicable order.
Figure 9
xxxxxxxxxxxxxxx
Figure 10
17.
After the order is submitted, DENSO will email a confirmation to your parts department
stating the order has been placed.
PART 2: Record Multi AV Configuration Values of Original DCU / Replace DCU
18.
Prepare the vehicle:

Make sure the shift selector is in Park and the parking brake is set.

Connect a battery maintainer or smart charger set to reflash mode or a similar
setting.

Connect the plus VI to the vehicle.

Launch C-III plus on the CONSULT PC.

Turn the ignition ON. DO NOT start the engine.
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19.
Select Re/programming Configuration.
Figure 11
20.
Read the Precautions.
When finished, click in the
Confirmed instructions box to
insert a check mark, and then
select Next.
Figure 12
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21.
Select the Manual Selection
(Vehicle Name) tab, and then
select the Vehicle Name and
Model Year.
NOTE: If the screen shown in
Figure 13 does not display,
proceed to step 24.
22.
Select Select.
Figure 13
23.
Confirm the correct Vehicle
Name and Model Year are
displayed.

When finished, select
Confirm.
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxx
Figure 14
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24.
After System Call completes,
confirm the correct Vehicle
Identification Number (VIN) is
displayed.

When finished, select
Confirm.
NOTE: If the VIN displayed is
incorrect, input the correct VIN.
When finished, select Confirm.
Figure 15
25.
Select MULTI AV.

Use the scroll arrows if
needed.
Figure 16
26.
Select Before ECU
Replacement.
Figure 17
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27.
Confirm Setting Value (current
configuration) and write it down.
 The current configuration can
also be printed with the Print
Screen button or Screen
Capture button.

Write down / print
this information
Use the scroll arrows if more
than one page of information
is available.
NOTE: Configurable options will
differ. Your screen may look
different.
Figure 18
28.
Select Save.
NOTE: If the configuration data
cannot be saved, replace the
DCU as instructed in the
applicable Electronic Service
Manual (ESM), and then proceed
to page 15, PART 4: Manually
Configure the Multi AV System
(if needed).
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
29.
xxxxxxxxxxxxxx
Select End.
Figure 19
30.
Replace the DCU as instructed in the applicable ESM.

Refer to the ESM, section DRIVER INFORMATION & MULTIMEDIA > AUDIO,
VISUAL & NAVIGATION SYSTEM > NISSANCONNECT > REMOVAL AND
INSTALLATION > DISPLAY CONTROL UNIT > Removal and Installation.
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PART 3: Configure Multi AV System
31.
Perform steps 18-24 again before performing step 32.
32.
When you get to the screen
shown in Figure 20, select
Confirm.
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
Figure 20
33.
If the screen in Figure 21
appears, skip to page 17,
step 43.
34.
If the screen in Figure 21
does not appear, go to step 35.
Figure 21
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35.
Select OK.
After performing Step 35:

If an error message does not
display, proceed to page 19,
step 47.

If an error message does display,
proceed to PART 4: Manually
Configure the Multi AV System
(if needed), below.
Figure 22
PART 4: Manually Configure the Multi AV System (if needed)
NOTE: If the screen in Figure 23 is
not displayed, click on the Home icon.
36.
Select Re/programming
Configuration.
Figure 23
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37.
Read the Precautions.
When finished, click in the
Confirmed instructions box to
insert a check mark, and then
select Next.
Figure 24
38.
Select the Manual Selection
(Vehicle Name) tab, and then
select the Vehicle Name and
Model Year.
NOTE: If the screen shown in
Figure 25 does not display, skip
to the next page, step 41.
39.
Select Select.
Figure 25
40.
Confirm the correct Vehicle
Name and Model Year are
displayed.
When finished, select Confirm.
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxx
Figure 26
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41.
Confirm the correct VIN is
displayed.
When finished, select Confirm.
NOTE: If the VIN displayed is
incorrect, input the correct VIN.
When finished, select Confirm.
Figure 27
42.
Select MULTI AV.

Use the scroll arrows if
needed.
Figure 28
43.
Select After ECU
Replacement.
Figure 29
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44.
Select Manual selection.
Figure 30
45.
Use the drop down menus to
select the configuration options
that were printed or written
down in step 27.

Use the scroll arrow if more
than one page of information
is available.
NOTE: Configurable options
may differ and look different
from Figure 31.
Figure 31
46.
Confirm the configuration
settings displayed under
Setting Value are correct, and
then select OK.
Figure 32
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47.
Turn the ignition OFF, and then start the engine.
48.
After starting the engine, wait for about 30 seconds.
49.
Use C-III plus to erase any codes from the Multi AV system.
a. Select Home on the C-III plus screen.
b. Select Diagnosis (One System) > Multi AV > Self Diagnosis Results.
c. Erase any codes that may be present.
50.
Close C-III plus and disconnect the plus VI from the vehicle.
51.
Check that the operation of the DCU and, if equipped, Rear View Monitor camera images
(fixed guide lines and predictive course lines) are normal.
52.
Disconnect the battery maintainer/smart charger from the 12V battery.
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
January 15, 2019
NTB19-002
July 26, 2019
NTB19-002a
January 10, 2020
NTB19-002b
February 10, 2021
NTB19-002c
DESCRIPTION
Original bulletin published
Order an Exchange DCU from DENSO procedure
revised
APPLIED VEHICLES revised, and the need to
contact TECH LINE for DCU order approval has
been eliminated
Classification number updated
19/19
NTB19-002c