17-005-13

NUMBER:
GROUP:
DATE:
17-005-13
Rear Suspension
April 03, 2013
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.
SUBJECT:
Rattle And/Or Clunk Noise From Rear Of The Vehicle Equipped With Load Leveling
Suspension
OVERVIEW:
This bulletin involves verifying and if necessary replacing the right and left rear shock
absorbers.
MODELS:
2011-2013
WK
Grand Cherokee
2011-2013
WD
Durango
NOTE: This bulletin applied to vehicles equipped with Rear Load Leveling
Suspension (sales code SES) and could be combined with Normal Duty
Suspension (sales code SDA) or Sport Suspension (sales code SDE) or
Export Tuned Suspension (sales code SDM) built before September 29, 2012
(MDH0929XX).
SYMPTOM/CONDITION:
Rattle and/or clunk noise from the rear of the vehicle equipped with load leveling
suspension.
DIAGNOSIS:
If the customer describes the symptom, perform the Repair Procedure.
PARTS REQUIRED:
Qty.
Part No.
Description
2 (AR)
68087613AG
Absorber, Rear Shock (Sales Code SDE
+SES) (Durango only)
2 (AR)
68069843AG
Absorber, Rear Shock (Sales Code
SDA+SES) (Durango only)
2 (AR)
68069680AC
Absorber, Rear Shock (Sales Code SDA or
SDM + SES) (Grand Cherokee Only)
REPAIR PROCEDURE:
17-005-13
-2-
1. Drive the vehicle between 10 mph (16 km/h) and 15 mph (24 km/h) over rough roads.
Was a rattle and/or clunk noise exhibited?
a. Yes>>> Proceed to Step #2.
b. No>>> Continue further diagnosis, this bulletin does not apply.
2. Remove and replace the right and left rear shock absorber relative to the vehicles
sales code(s). Refer to the detail procedures available in Refer to the detailed
procedures available in DealerCONNECT> TechCONNECT under: Service Info> 17 Rear Suspension> Shock Absorber, Suspension> Removal / Installation.
NOTE: The left and right rear shock absorbers must be replaced at the same time.
Failure to follow this process will result in an adverse condition.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
Description
Amount
02-15-15-97
Road test vehicle only (1 - Semi-Skilled)
0.2 Hrs.
02-15-15-98
Road test vehicle and replace the right and left
rear shock absorbers only (1 - Semi-Skilled).
1.1 Hrs.
FAILURE CODE:
ZZ
Service Action