08-031-13

NUMBER:
GROUP:
DATE:
08-031-13
Electrical
May 07, 2013
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.
HELP USING THE wiTECH DIAGNOSTIC APPLICATION FOR FLASHING AN
AMPLIFIER IS AVAILABLE BY SELECTING “HELP” THEN “HELP CONTENTS” AT
THE TOP OF THE wiTECH DIAGNOSTIC APPLICATION WINDOW.
THE wiTECH SOFTWARE LEVEL MUST BE AT RELEASE 13.03 OR HIGHER TO
PERFORM THIS PROCEDURE.
SUBJECT:
Flash: Audio Distortion From The Front Door Speakers When The Rear Aux Port Is Used
OVERVIEW:
This bulletin involves re-flashing the Amplifier with updated software.
MODELS:
2008 - 2013
(RT)
Town and Country/Caravan
2011 - 2013
(RT)
Voyager/Grand Voyager
NOTE: This bulletin applies to vehicles built on or before February 16, 2013 (MDH
0216XX) equipped with 506 Watt Amplifier (sales code RFD).
SYMPTOM/CONDITION:
The customer may experience audio distortion from the front door speakers when the rear
AUX port is in use. The distortion may occurs when playing certain media with a lot of high
frequency content. The equalization doesn't have a settings for rear AUX mode and
defaulted to the AM mode. The AM mode equalization has a boost for high frequencies.
This increase boost can cause the Amp to distort the sound.
DIAGNOSIS:
1. Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
TechCONNECT, verify no audio DTC's are set. If DTCs are present record them on
the repair order and repair as necessary before proceeding further with this bulletin.
If the customer describes the symptom, perform the Repair Procedure.
REPAIR PROCEDURE:
NOTE: Install a battery charger to ensure battery voltage does not drop below 13.2
volts. Do not allow the charging voltage to climb above 13.5 volts during the
flash process.
08-031-13
-2-
NOTE: If this flash process is interrupted/aborted, the flash should be restarted.
1. Flash reprogram the Amplifier. Help using the wiTECH Diagnostic Application for
flashing the Amplifier is made available through the wiTECH Diagnostic Application.
For instructions select the “HELP” tab on upper portion of the wiTECH window, then
“HELP CONTENTS.” This will open the Welcome to wiTECH Help screen where help
topics can be selected.
2. Clear any DTC's that may have been set in other modules due to reprogramming. The
wiTECH application will automatically present all DTCs after the flash and allow the
tech to clear them.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
18-60-07-97
Description
Module, Amplifier - Reprogram (1 - Semi-Skilled) 0.2 Hrs.
FAILURE CODE:
FM
Amount
Flash Module