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Kia Motors America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA
2015-2017 MY SEDONA POWER SLIDING DOOR LATCHING
NEW VEHICLE LIMITED WARRANTY EXTENSION
PLEASE KEEP THIS LETTER IN THE GLOVEBOX OF THE VEHICLE
March 5, 2021
Dear Kia Sedona Vehicle Owner:
Kia Motors America, Inc. takes pride in providing you with high quality and dependable vehicles. In order to maintain
these standards, Kia is extending the New Vehicle Limited Warranty coverage, to all owners of 2015-2017 MY
Sedona vehicles equipped with Power Sliding Doors, for Power Sliding Door difficulty latching issues from 5-years/
60,000-miles to 15-years/unlimited-miles starting from the date the vehicle was first put into service. The power
sliding door may not completely latch upon closing.
Warranty Extension Coverage:
•
If, at any time within the extended warranty period, you experience the power sliding door not completely
latching, your authorized Kia dealership will diagnose the cause at no cost to you.
•
If the diagnosis indicates the condition is caused by the Power Sliding Door Drive Unit, Remote Controller, or
Door Latches, which are the main components that can cause this condition, Kia will replace the part on your
vehicle at no cost to you.
•
This supplement to Kia’s New Vehicle Limited Warranty does not alter the limitations and exclusions contained
in that New Vehicle Limited Warranty including incomplete latching due to abuse, neglect, or external damage
to the power sliding door assembly.
What Should You Do?
•
In the event your power sliding door does not latch completely upon closing, the open-door indicators,
including chimes, dashboard telltales, and dome lights, would activate. Additional audio and visual alerts
would activate as the vehicle starts to be driven away with a power sliding door not fully closed. If these
symptoms occur, contact the nearest authorized Kia dealer to have your vehicle diagnosed.
To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner
(“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this
information (see the bottom of this letter for more information about QR code use):
•
RETAIN THIS LETTER IN THE GLOVE COMPARTMENT OF YOUR KIA VEHICLE. Place this letter in your
vehicle’s glove compartment, preferably together with your vehicle’s other warranty information. When
seeking service, provide this letter to your servicing dealer. If you sell your vehicle, ensure that you include
this letter with the documents you provide to the buyer.
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What If You Have Already Paid To Have This Situation Corrected?
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to
obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of
www.kia.com or mail your receipts with the attached Request for Reimbursement Form directly to Kia for review and
consideration:
Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Kia will review and respond to your claim within sixty (60) days of receipt. Kia may either accept or reject the
claim, or it may request more information to evaluate the claim.
The Kia Consumer Assistance Center is available at the number listed above if you have any questions or require
assistance in submitting your claim.
Have You Changed Your Address or Sold Your Kia?
•
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please
complete the enclosed prepaid “Change of Address/Ownership” card and mail it to us.
What If You Have Other Questions?
•
Should you have any questions regarding this warranty extension or if your dealer does not respond to your
service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-3334542 (Monday through Friday, 5AM to 6PM, Pacific Standard Time), or through the owner’s section of
www.kia.com.
We hope that this warranty extension demonstrates Kia’s commitment to your continued satisfaction. If you have any
questions or concerns do not hesitate to contact us.
Sincerely,
Consumer Affairs Department
QR Code Use:
•
A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR
Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains,
such as URLs, text, photos, videos.
•
With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or
marketplace.
•
Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code
in the camera viewing area. With some apps, the URL or other information will automatically load when the code is
recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App
instructions.
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