12-317-21

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
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CLAIMS PERSONNEL
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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© 2021 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
SUBJECT:
2020-21MY Legacy and Outback
NUMBER: 12-317-21
Console Lid Inner Tray Mat- Design Change
DATE:
03/29/21
INTRODUCTION:
This bulletin announces a change to the mat located in the inside tray of the center console box lid
to address concerns of shrinking and deformation. The new mat is made with a revised production
process and incorporates an enhanced texture to prevent the condition shown in the photo below.
PRODUCTION CHANGE INFORMATION:
This bulletin will be revised with the starting VIN information for the change when it becomes
available.
PART INFORMATION:
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
The new MAT part number is 92177AN021.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 12-317-21; Date: 03/29/21
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SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for replacing the console box lid mat remain unchanged. Always refer to
STIS and review the full requirements of the repair being performed. The Service Manual procedures
contain information critical to performing an effective repair the first time, every time.
NOTE: The console box lid assembly does NOT have to be replaced to address a condition with the
mat as the mat component is serviced separately.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using
the following claim information:
Labor Description
Labor Operation #
Labor Time
Fail Code
CONSOLE LID TRAY MAT
A911-363
0.2
YPO-29
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 12-317-21; Date: 03/29/21
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