JLRTB02018NAS2

Service Bulletin Details

Public Details for: JLRTB02018NAS2

'smart key not found' message displayed on instrument panel cluster (ipc) and intermittent smart key operation


- 2020 - 2019 - 2018 -

Models from 2020
2020 JAGUAR E-PACE
2020 JAGUAR I-PACE
Models from 2019
2019 JAGUAR E-PACE
2019 JAGUAR I-PACE
Models from 2018
2018 JAGUAR E-PACE 
3/30/2021
TECHNICAL BULLETIN
JLRTB02018NAS2
TECHNICAL BULLETIN
30 MAR 2021
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional
Technicians with the knowledge, tools, and equipment required to do the job properly and
safely. It informs these Technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should not
be performed by 'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition
described affects your vehicle. Contact an authorized Land Rover service facility to
determine whether this bulletin applies to a specific vehicle.
INFORMATION
This reissue replaces all previous versions. Please destroy all previous versions.
This bulletin supersedes TSB JLRTB02018NAS1/2020 dated 17 FEB 2020, which should
either be destroyed or clearly marked to show it is no longer valid (e.g. with a line across the
page). Only refer to the electronic version of this Technical Bulletin in TOPIx.
Changes are highlighted in blue
SECTION:
419-10
SUBJECT/CONCERN:
'Smart key not found' Message Displayed On Instrument Panel Cluster (IPC) and
Intermittent Smart Key Operation
AFFECTED VEHICLE RANGE:
MODEL:
MODEL YEAR:
VIN:
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ASSEMBLY PLANT:
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MODEL:
MODEL YEAR:
VIN:
ASSEMBLY PLANT:
E-PACE (X540)
2018-2020
Z00001-Z91414
Graz (Austria)
I-PACE (X590)
2019-2020
F60001-F90426
Graz (Austria)
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
The 'Smart Key Not Found' warning message is displayed on the Instrument Panel Cluster
(IPC) with possible intermittent smart key operation.
CAUSE:
Possible Radio Frequency (RF) coaxial cable concern or defective RF receiver.
ACTION:
Follow the instructions below.
PARTS:
PART NUMBER
DESCRIPTION
QUANTITY
E-PACE
J9C12467
RF receiver
1
RF receiver
1
I-PACE
T4K8326
TOOLS:
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
Jaguar Land Rover (JLR)
approved diagnostic equipment

JLR approved battery support
unit
WARRANTY:
NOTES:
Repair procedures are under constant review, and therefore times are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain
the latest repair time.
The JLR claims submission system requires the use of causal part numbers. Labor
only claims must show the causal part number with a quantity of zero.
DESCRIPTION
SRO
TIME (HOURS)
CONDITION CODE
CAUSAL PART
E-PACE - RF receiver - Renew
86.80.89
2.2
B4
J9C12467
I-PACE - RF receiver - Renew
86.80.89
2.1
B4
T4K8326
NOTE:
Normal Warranty procedures apply.
DIAGNOSTIC INSTRUCTION:
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1.
CAUTIONS:
This procedure requires a minimum of Pathfinder 322 loaded or later.
All ignition ON/OFF instructions must be followed. Failure to complete
these instructions may cause damage to the vehicle control modules.
NOTE:
The Jaguar Land Rover (JLR) approved diagnostic equipment will read the
Vehicle Identification Number (VIN) for the vehicle and automatically take
the vehicle out of ‘Transportation mode’ if required.
Connect the JLR approved battery support unit.
2.
Connect the JLR approved diagnostic equipment to the vehicle and begin a new
session.
3.
Follow the JLR approved diagnostic equipment prompts.
Select 'ECU Diagnostics'.
Select 'All Diagnostic Trouble Code(s) (DTC)s'.
If there are DTCs stored in the Remote Function Actuator (RFA), do not
continue with this technical bulletin and continue with diagnosis (see TOPIx
Workshop Manual section 419-01: Anti-The - Passive - Diagnosis and
Testing - Anti-The - Passive).
If there are no DTCs stored in the RFA, continue to the service instruction.
SERVICE INFORMATION:
NOTE:
Some components have been removed for clarity.
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1.

E-PACE - Coaxial cable wiring harness route.
2.

I-PACE - Coaxial cable wiring harness route.
SERVICE INSTRUCTION:
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NOTES:
If the keyless entry functionality is correct, do not continue with this technical
bulletin. Continue diagnosis using the JLR approved diagnostic equipment and see
TOPIx workshop manual.
Check the voltage of the smart key battery and renew if required.
The coaxial cable and RF receiver cannot be renewed separately.
E-PACE vehicles only
1.
2.
Remove the le loadspace trim panel (see TOPIx Workshop Manual section 50105: Interior Trim and Ornamentation - Removal and Installation - Loadspace Trim
Panel).
NOTE:
Do not remove the headliner from the vehicle.
Lower the headliner for access (see TOPIx Workshop Manual section 501-05:
Interior Trim and Ornamentation - Removal and Installation - Headliner).
3.
Inspect the coaxial cable from the RF receiver to the RFA is correctly routed,
secured in position and is not trapped. Inspect the condition of the connectors,
connector pins between the RF receiver and RFA for damage, make sure that
connections are secure. Refer to the 'Service Information' section for wiring
harness routes and locations.
If the coaxial cable is found to be incorrectly routed or trapped, but no
damage has occurred, continue to step 4.
If the coaxial cable and/or connectors and connector pins are found to be
damaged, continue to step 5.
If the coaxial cable is not found to be damaged, incorrectly routed or trapped,
continue with diagnosis (see TOPIx Workshop Manual section 419-01:
Anti-The - Passive - Diagnosis and Testing - Anti-The - Passive).
4.
Refer to the 'Service Information' section to correctly re-route the coaxial cable.
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5.
NOTE:
Make sure the RF receiver is secured correctly by applying gentle pressure
to both sides of the antenna body only, and not in the middle section.
Renew the RF receiver and coaxial cable (see TOPIx Workshop Manual section
419-10: Multifunction Electronic Modules - Removal and Installation - Radio
Frequency Receiver).
Refer to the 'Service Information' section to make sure the coaxial cable is
correctly routed.
6.
Install the headliner (see TOPIx Workshop Manual section 501-05: Interior Trim
and Ornamentation - Removal and Installation - Headliner).
7.
Install the le loadspace trim panel (see TOPIx Workshop Manual section 501-05:
Interior Trim and Ornamentation - Removal and Installation - Loadspace Trim
Panel).
I-PACE vehicles only
8.
9.
Remove the right loadspace trim panel (see TOPIx Workshop Manual section 50105: Interior Trim and Ornamentation - Removal and Installation - Loadspace Trim
Panel).
NOTE:
Do not remove the headliner from the vehicle.
Lower the headliner for access (see TOPIx Workshop Manual section 501-05:
Interior Trim and Ornamentation - Removal and Installation - Headliner).
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10.
Inspect the coaxial cable from the RF receiver to the RFA is correctly routed,
secured in position and is not trapped. Inspect the condition of the connectors,
connector pins between the RF receiver and RFA for damage, make sure that
connections are secure. Refer to the 'Service Information' section for wiring
harness routes and locations.
If the coaxial cable is found to be incorrectly routed or trapped, but no
damage has occurred, continue to step 11.
If the coaxial cable and/or connectors and connector pins are found to be
damaged, continue to step 12.
If the coaxial cable is not found to be damaged, incorrectly routed or trapped,
continue with diagnosis (see TOPIx Workshop Manual section 419-01:
Anti-The - Passive - Diagnosis and Testing - Anti-The - Passive).
11.
Refer to the 'Service Information' section to correctly re-route the coaxial cable.
12.
NOTE:
Make sure the RF receiver is secured correctly by applying gentle pressure
to both sides of the antenna body only, and not in the middle section.
Renew the RF receiver and coaxial cable (see TOPIx Workshop Manual section
419-10: Multifunction Electronic Modules - Removal and Installation - Radio
Frequency Receiver).
Refer to the 'Service Information' section to make sure the coaxial cable is
correctly routed.
13.
Install the headliner (see TOPIx Workshop Manual section 501-05: Interior Trim
and Ornamentation - Removal and Installation - Headliner).
14.
Install the right loadspace trim panel (see TOPIx Workshop Manual section 50105: Interior Trim and Ornamentation - Removal and Installation - Loadspace Trim
Panel).
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