21-BE-005H

GROUP
Body Electrical
DATE
Technical Service Bulletin
SUBJECT:
March, 2021
NUMBER
21-BE-005H
MODEL(S)
Santa Fe (TMa)
Palisade (LX2)
SURROUND VIEW CAMERA DISPLAY TROUBLESHOOTING
GUIDE
This TSB supersedes TSB# 20-BE-011H to include a warranty claim note.
Description: Some 2020-2021 Santa Fe (TMa) and Palisade (LX2) may intermittently experience
abnormal camera image display conditions on the instrument cluster when the turn signal is turned
ON or the radio screen when transmission is in Reverse. The following conditions may occur; blurry
image, line on the screen, fuzziness, or blue screen. This bulletin provides information to assist with
troubleshooting the condition(s) above.
Applicable Vehicles:
20-21MY Palisade (LX2) Limited, Calligraphy Trim
20-21MY Santa Fe (TMa) Limited, Calligraphy Trim
Warranty Information:
Normal Warranty Applies.
NOTE: If a wire harness was repaired, file the warranty claim using the part number of the repaired
wire harness.
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
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SURROUND VIEW CAMERA DISPLAY TROUBLESHOOTING GUIDE
General Information
NOTICE
In general, the cause of abnormal camera image (blue screen, black lines, fuzzy, or blurry)
may be caused by either the camera or improper connections between the coaxial cables.
The information below concentrates on the possibility of improper coaxial cable
connection. Please check the coaxial cable connections before replacing the camera.
There are multiple coaxial cable connections within the vehicle. This troubleshooting
guide will assist with narrowing down the location based on which camera is faulty.
FRONT CAMERA
Location of possible improper coaxial cable connection:
Main harness
connector
Front passenger side lower kick panel
EM21
TSB #: 21-BE-005H
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SURROUND VIEW CAMERA DISPLAY TROUBLESHOOTING GUIDE
LEFT CAMERA (DRIVER SIDE MIRROR CAMERA)
Location of possible improper coaxial cable connection:
Driver door harness
Driver door connector
Driver side lower kick panel
Main harness
connector
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SURROUND VIEW CAMERA DISPLAY TROUBLESHOOTING GUIDE
RIGHT CAMERA (PASSENGER SIDE MIRROR CAMERA)
Location of possible improper coaxial cable connection:
Front passenger door
Passenger door connector
Front passenger lower kick panel
Main harness
connector
TSB #: 21-BE-005H
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SURROUND VIEW CAMERA DISPLAY TROUBLESHOOTING GUIDE
REAR CAMERA (TAILGATE)
Location of possible improper coaxial cable connection:
Tail gate harness
R27
(6-GRY)
R26
(2-BLK)
R28
(13-WHT)
R30
(4-WHT)
Rear side of the roof panel
Tail gate connector
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SURROUND VIEW CAMERA DISPLAY TROUBLESHOOTING GUIDE
Service Procedure:
COAXIAL WIRE PIN REPAIR
1.
Locate the area of possible improper wire
connection.
NOTICE
In general, the methods of removing
the coaxial wire pin are all the same.
The wire connector may have a
different shape, but the mechanical
pin locking mechanisms are all the
same.
With all connectors, the first step is to
unlock the locking mechanism and
then proceed to remove the coaxial
wire pin.
2.
Use any small flathead screwdriver to
unlock the connector’s locking
mechanism.
This is an example of the passenger door
harness.
Insert the small flathead screwdriver to
the left and right side of the harness and
push the white locking mechanism
upward.
Push Upward
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SURROUND VIEW CAMERA DISPLAY TROUBLESHOOTING GUIDE
This picture shows the connector’s
locking mechanism fully unlocked.
This is an example of the connector in
the tailgate area.
Use the small flathead screwdriver to
gently lift the black locking mechanism
upward.
3.
Insert the small flathead screwdriver
through the front of the connector as
shown in the picture to the right.
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4.
SURROUND VIEW CAMERA DISPLAY TROUBLESHOOTING GUIDE
While gently pulling on the coaxial wire,
lift the locking mechanism upward using
the small flathead screw driver.
Front of
connector
NOTICE
Small
flathead
screwdriver
Insert the flathead screwdriver in a
slightly downward angle to access the
locking pin.
Coaxial wire
It can be difficult to release the
coaxial pin, so be patient and keep
trying.
Close up of the
screwdriver
lifting the pin
locking
mechanism.
5a.
Inspect the female pins for deformation.
Measure the distance between vertical
sides to ensure they are within
specification.
Spec: 3.55 ~ 3.67mm
NOTICE
Spec: 3.55 ~ 3.67mm
The pins are U-shaped, and should form
90 degree angles (square corners).
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5b.
SURROUND VIEW CAMERA DISPLAY TROUBLESHOOTING GUIDE
This is an example of a U-shaped pin
that is deformed and splaying outwards
(not square at 90 degree angle).
It is also out of specification when
measured using a digital micrometer.
6.
If necessary, reshape the pin to
specification using a pair of long-nose
pliers.
NOTICE
Spec: 3.55 ~ 3.67mm
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SURROUND VIEW CAMERA DISPLAY TROUBLESHOOTING GUIDE
7.
After reshaping the pin U-shape, recheck
to ensure it is within specification as
shown in the picture to the right.
8.
Re-connect any disconnected
connectors, and reinstall any removed
parts in reverse order of removal.
Inspect the camera display image; if it is
confirmed, operational, then the service
procedure is complete.
If the camera image is still abnormal,
then repeat the procedure from steps
1-7.
If after the second procedure and the
camera image is still abnormal, then
replace the wire harness or camera using
the part number provided in the catalog.
TSB #: 21-BE-005H
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