A9121872062742_1

91 "Safe CP" and Airbag Warning displayed in the instrument cluster
91 21 87 2062742/1 April 1, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6, A7, RS
5, RS 5
Cabriolet,
RS 5
Sportback,
and Q8
2019
All
Not Applicable
A4, A4
allroad, S4,
A8, S8, Q5,
SQ5, Q7,
and SQ7
2018 - 2019
All
Not Applicable
Condition
Customer states:
 “Save CP” message is displayed in the instrument cluster.
 Airbag warning is displayed in the instrument cluster.
 Drivers assist system warnings displayed in the instrument cluster.
 No sound from the MMI.
 Night vision system is not operational (if equipped).
Workshop findings:
 DTCs containing the text “Component protection” are found in one or more of the control modules.
Technical Background
Data bus on board diagnostic interface, J533 (address word 0019) software must be updated.
Production Solution
New software in production.
Page 1 of 5
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the data bus on board diagnostic interface, J533 (address word 0019) using the SVM action code as
listed in the table below, if necessary:
Model
Old
Hardware
Old Software
Part Number
Old Software
Version
Part Number
4M1907468H
144
146
4M4907468E
4M4907468H
*
*
4N0907468AA
37
38
4N0907468AK
45
46
4N0907468BA
52
55
4N1907468AA
D
37
38
A4,
A4 Avant,
A5,
4N1907468A
4N1907468AK
A5 Cab,
A6,
A6 Avant,
A7,
A8,
Q5,
4N1907468A
B
0044
0045
46
4N1907468BA
52
55
4N1907468AB
37
38
4N1907468AL
45
46
4N1907468BB
Q7, and
SVM Code
Input
(or higher)
4M1907468E
4N0907468A
A5
Sportback,
New Software
Version
Q8
4N1907468AE
0052
0053
0036
0037
19A020
54
38
4N1907468P
4N1907468AP
4N2907468A
4N2907468AA
0044
0045
37
46
38
Page 2 of 5
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
4N2907468AK
4N2907468BA
4N2907468AB
4N2907468A
B
4N2907468AL
4N2907468BB
4N2907468AE
0044
0045
52
0035
0037
45
0052
0053
0036
0037
46
55
38
46
54
38
4N2907468P
4N2907468AP
4N2907468Q
46
0036, 0037
38
4N2907468AQ
45
46
0052
0053
54
4N4907468AA
37
38
4N4907468AK
45
46
4N4907468BA
52
55
4N4907468AB
4N4907468A
B
0045
4N2907468AF
4N2907468BF
4N4907468A
0044
4N4907468AL
4N4907468BB
8W2907468G
8W2907468H
8W5907468G
8W5907468H
8W7907468G
8W7907468H
0035
0037
45
0052
0053
0144
0145
38
46
54
146
Page 3 of 5
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
8W9907468G
8W9907468H
8WD907468G
8WD907468H
3. After software has been updated successfully it is important to perform the following prior to erasing DTCs.
4. Remove the diagnostic connector from the vehicle.
5. Remove the battery charger from the vehicle.
6. Start engine and let idle for 5 minutes.
7. Turn off vehicle.
8. Lock vehicle and wait for 5 minutes.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9035
Damage Code:
0039
Labor Operations:
Software Update (Includes checking for
DTCs)
0151 0000
Time stated on
the diagnostic
protocol (Max
100 TU)
Check data bus diagnostic interface
9035 0199
10 TU
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Diagnostic Time:
Claim Comment:
As per TSB #2062742/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Page 4 of 5
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Additional Information
All part and service references provided in this TSB (2062742) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 5 of 5
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.