Limited Service

From: QC_DoNotReply [email protected]
Subject: ***UPDATE - Limited Service Campaign K0D - Certain 2011-2017 Model Year Tacoma Vehicles - Frame Corrosion Resistant
Compound Application - (Internal)***
Date: March 4, 2021 at 2:27 PM
To:
In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service Campaign
(LSC) on:
Certain 2011 - 2017 model year Tacoma Vehicles
Condition:
Toyota has received reports regarding frame corrosion perforation on 2011 – 2017 model year Tacoma
vehicles. In these reports, customers have indicated that vehicles operated in specific cold climate areas
with high road salt usage may exhibit more-than-normal corrosion to the vehicle’s frame. This condition is
unrelated to and separate from normal surface rust which is commonly found on metallic surfaces after
some years of usage and/or exposure to the environment.
Remedy:
Any authorized Toyota dealer in the Cold Climate States (CCS)1 will first inspect the condition of the
vehicle’s frame under associated Customer Support Program (CSP) ZKA. Based upon the results and date
of the inspection, the dealership will do one of the following:
If qualifying rust perforation is not found, and the vehicle is located in a Cold Climate State, the
dealer will apply Corrosion Resistant Compound (CRC) and/or install frame plugs to key areas of
the vehicle’s frame FREE OF CHARGE to the owner under Limited Service Campaign (LSC)
K0D.
If qualifying rust perforation is not found, and the vehicle is not located in a Cold Climate State, no further action is required.
If significant rust perforation is found, the dealer will replace the vehicle’s frame FREE OF CHARGE to the owner under Customer Support Program
ZKA if all conditions of the program are met.
1–
District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI,
and WV.
Covered Vehicles:
Model Name
Model Year
Approximate Total Vehicles
Production Period
Tacoma
2011 - 2017
299,500
Late June 2010 – Early June 2017
Technician Certification Requirements
Certified Technician (any specialty)
Expert Technician (any specialty)
Master Technician
Master Diagnostic Technician
Expiration Date
Campaign
K0D - CRC
Application (will
become
Approximate
UIO
Estimated
Launch
Timing
Estimated
Expiration
Timing
Cincinnati
2011 - 2017
40,370
November 7,
2019
December
31, 2021
Chicago
2011 - 2017
41,280
January 23,
2020
February 29,
2022
Boston 2011
- 2015
42,434
April 2, 2020
May 31,
2022
Boston 2016
- 2017
18,979
June 25, 2020
July 31, 2022
Region
Notes
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
become
available based
upon legal and
environmental
agency
approvals where
applicable).
18,979
June 25, 2020
July 31, 2022
CAT
2011 - 2015
70,320
May 14, 2020
June 30,
2022
CAT
2016 - 2017
31,412
July 23, 2020
August 31,
2022
Connecticut
and New
Jersey
2011 – 2017
27,660
December 16,
2020
January 31,
2023
New York
2011 – 2017
27,070
March 4, 2021
April 30,
2023
All
1,102,200
Available
Depends on
Date of First
Use (DOFU)
- 2017
ZKA – Frame
Inspection and
Frame
Replacement
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Frame replacement
is eligible upon
meeting or
exceeding the Rust
Perforation
Standard (see the
Technical
Instructions)
Please reference the attachments for additional details.
Dealers will be notified on March 4, 2021 at approximately 3:00 pm Central time.
Please do not reply to this email, this email was sent from a non-monitored account. If you need to contact us, please email
[email protected].
Thank you for your support,
TOYOTA MOTOR NORTH AMERICA
Quality | Quality Compliance Department
K0D - Dealer
Packag…21.pdf
K0D-TI-Spray
11-15M…21.pdf
K0D-TI-Spray
16-17…21.pdf