S2123000015

Case Number: S2123000015
Release Date: 03/12/2021
Symptom/Vehicle Issue: Creak Tick Pop Noise From Door Or Doors
Customer Complaint/Technician Observation: Door makes noise from the area of
near the pillar when opening and or closing.
Fig 1
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.3 10/29/2020
Discussion: Verify the following diagnostic checks:
1. Assure both Body and Door Check Strap attachment fasteners are
torqued properly. Review Service Information for torque specifications.
2. Clean & lubricate Check Strap
3. Review vehicle build date. If vehicle is built before 10/25/2018 apply air dry sealer Kent
Products P10200 or equivalent to outboard side of weatherstrip retainer channel as shown in
Fig 2
Fig 2
Adding clear seam sealer.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.3 10/29/2020
4. Apply spray lubricant such as spray white lithium to door inner layers of metal panels as shown
in Fig 3.
Fig 3
Lubricant placement
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.3 10/29/2020