N212330530

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5721
URGENT - DISTRIBUTE IMMEDIATELY
Date:
March 18, 2021
Subject: N212330530 - Customer Satisfaction Program
Customer Double Charged for Aluminum Wheels with Accents
US Only
Models: 2021 GMC Sierra 2500HD/3500HD
Equipped with 20” Aluminum Wheels (RPO Q7R)
To:
All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N212330530
today. The total number of U.S. vehicles involved is approximately 45. Please
see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in early April 2021.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated March 19, 2021 or sooner. Please hold all warranty transactions until IVH
has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N212330530 Customer Double Charged for Aluminum Wheels with
Accents – US Only
Release Date:
Attention:
Revision:
00
This program is in effect until April 30, 2023.
Make
GMC
March 2021
Model
Sierra 2500HD/3500HD
Model Year
From
To
RPO
Description
2021
Q7R
Wheel-20 X 8.5, J, Aluminum, Design 13
2021
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Certain 2021 model year GMC Sierra 2500HD/3500HD vehicles may have had a double charge
applied for the 20-inch aluminum wheels with accents at the time of vehicle purchase.
Dealers will provide the customer with a reimbursement check in the amount of $1400 for 2500HD
models OR $800 for 3500HD models.
Parts
No parts are required.
Warranty Information
Labor
Operation
9105640
Description
Customer Reimbursement Check Issued
Labor
Time
N/A
Trans.
Type
ZFAT
Net
Item
*
* Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. The amount identified in Net Item is the
$1400 for 2500HD model OR $800 for 3500HD model dealer check issued to a customer. Record the check number
in the Invoice Number field. Record the VIN on the check. Submit $20.00 administrative allowance in Net/Admin
Allowance.
Service Procedure
Important: Dealers are to verify these three pieces of information prior to issuing a reimbursement check:
1.
2.
3.
Original Owner Letter provided by General Motors.
Vehicle registration.
Driver’s license or state ID - verify that it matches the registration and owner letter.
Verify the VIN in the chart at the end of the bulletin to ensure the appropriate amount is reimbursed to the customer. Issue
the customer a reimbursement check in the amount of the amount of $1400 for 2500HD models OR $800 for 3500HD
models. Record the check number in the Invoice Number field and record the VIN on the check.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through April 30, 2023. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, through April 30, 2023, whenever a vehicle subject to this field action enters your vehicle inventory you must
take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for
Copyright 2021 General Motors. All Rights Reserved.
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Customer Satisfaction Program
N212330530 Customer Double Charged for Aluminum Wheels with
Accents – US Only
vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and
make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Customer Notification
USA - General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this
bulletin).
VINs by Vehicle Make
2021 GMC Sierra 2500HD
1GT49ME78MF157539
1GT49MEY1MF130417
1GT49TE77MF167764
1GT19ME70MF143959
1GT49ME73MF126957
1GT49ME75MF154615
1GT49ME72MF132586
1GT49ME75MF155439
1GT49ME71MF125449
1GT49ME78MF127263
1GT49MEY0MF109431
1GT49MEY1MF109406
1GT49ME73MF118342
1GT49MEY9MF148969
1GT49ME71MF142509
1GT49ME73MF146187
1GT49ME74MF158753
1GT49ME75MF158728
1GT49MEY1MF142485
1GT49MEY6MF142482
2021 GMC Sierra 2500HD
1GT49MEY8MF141950
1GT49MEY8MF142497
1GT59ME72MF101357
1GT19MEY1MF121719
1GT49MEY4MF149432
1GT49MEY8MF149420
1GT49ME77MF145754
1GT49ME79MF145741
1GT49MEY3MF122500
1GT49ME70MF162220
1GT49ME70MF131601
1GT49ME75MF120111
1GT49MEY3MF166092
1GT49ME72MF125542
1GT49MEY6MF148993
1GT49ME70MF103538
1GT49ME79MF101528
1GT49MEY7MF103951
1GT49ME71MF158399
1GT49ME75MF158390
2021 GMC Sierra 3500HD
1GT49TE78MF147183
1GT49TEY5MF132018
1GT49TE7XMF157469
1GT49TEY2MF129397
1GT49TEY0MF116566
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 2 of 3
Customer Satisfaction Program
N212330530 Customer Double Charged for Aluminum Wheels with
Accents – US Only
April 2021
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2021 model year GMC Sierra 2500HD or 3500HD vehicle may have had a double charge
applied for the 20-inch aluminum wheels with accents at the time of vehicle purchase.
What We Will Do: Your GM dealer will provide you with a reimbursement check in the amount of $1400 for 2500HD
models OR $800 for 3500HD models. This reimbursement is available to you until April 30, 2023.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to begin the reimbursement process. Please provide this customer letter, your driver’s license or state ID and
vehicle registration to present to the dealer in order to receive your reimbursement check.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-866-996-9463
1-800-496-9994
1-800-496-9993
1-800-496-9994
Text Telephones (TTY)
1-800-462-8583
We want you to know that we will do our best, throughout your ownership experience, to ensure that your GMC Sierra
2500HD/3500HD provides you many miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N212330530
Page 3 of 3