P10064-2021-03-1

Vincent D’Auria
Senior Manager Product, Safety & Compliance - Regulatory & Compliance
February 25, 2021
Subject: Rear Suspension Air Compressor Extended Warranty
To: All U.S. and Canadian Volvo Retailers
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Corporation, has
voluntarily decided to extend warranty coverage on the Rear Suspension Air Compressor for certain
model year 2017-2020 S90 Series, 2017-2020 V90 Series, 2016-2020 XC90 and 2018-2020 XC60
models. Volvo has determined that there is the potential for a malfunction caused by a valve inside the
compressor which may contain residue from an anti-corrosive agent. A Diagnostic Trouble Code (DTC)
SUM-B104177 and SUM-C103B4B/C103B98 will be set and the fuse will blow.
The corrective action is to replace the Rear Suspension Air Compressor if the fuse is blown and the
vehicle displays the condition listed in the Quality bulletin.
For eligible vehicles that are beyond the manufacturer warranty period, Volvo will extend the warranty
coverage for the Rear Suspension Air Compressor for 7 years unlimited mileage from the original
vehicle in service date. Coverage is limited to the symptoms described in this bulletin for the Air
Compressor only.
The 7-year extended warranty only applies to vehicles which have exceeded the 4 year or 50,000 miles /
80,000 kilometers New Vehicle Warranty by time or mileage.
The limitations and conditions for this extended warranty are identical to the Volvo New Vehicle
Warranty. Please refer to the Warranty and Maintenance Records Information booklet for details.
OWNER NOTIFICATION
Owners of eligible vehicles will be mailed a notification letter with details of this extended warranty
coverage.
RETAILER RESPONSIBILITIES
• Quality Bulletin
It is the retailer’s responsibility to review the details provided in the materials listed below with all involved
personnel.
Volvo Car USA LLC
1800 Volvo Place
Mahwah, NJ 07430
Telephone +1-201-768-7300
volvocars.us
1(2)
Please check Warranty Vehicle Inquiry for vehicle eligibility prior to performing this
repair. All vehicles should be checked for any incomplete actions.
If you have any questions about this or any other field service action, please contact me or any member of
the Product Safety and Compliance Office.
Drive Safely,
Vincent D’Auria
Senior Manager Product, Safety and Compliance - Regulatory & Compliance
201-647-0004
[email protected]
2(2)
VOLVO CAR
SERVICE AND PARTS BUSINESS
Quality Bulletin
TITLE:
Extended Warranty P10064: Rear Suspension Air Compressor; ModelYear 20172020 S90 Series, 2017-2020 V90 Series, 2016- 2020 XC90 and 2018-2020 XC60
GROUP:
CAT/NO:
ISSUING DEPARTMENT:
CAR MARKET:
72
P10064
Regulatory & Compliance
United States and Canada
REVISIONS:
ISSUE DATE:
STATUS DATE:
2021-02-26
2021-03-10
Page 1 of 3
“Right first time in Time”
A.
B.
C.
D.
E.
F.
G.
EXTENDED WARRANTY P10064 DESCRIPTION
VEHICLES INVOLVED
OWNER NOTIFICATION
RETAILER RESPONSIBILITY
CUSTOMER REIMBURSEMENT PROCEDURES
TECHNICIAN COMPETENCY REQUIREMENT
RETAILER ALLOWANCE AND CLAIM SUBMISSION
A.
VOLVO REAR SUSPENSION AIR COMPRESSOR EXTENDED WARRANTY DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Corporation, has
voluntarily decided to extend warranty coverage on the Rear Suspension Air Compressor for certain
model year 2017-2020 S90 Series, 2017-2020 V90 Series, 2016-2020 XC90 and 2018-2020 XC60
models. Volvo has determined that there is the potential for a malfunction caused by a valve inside
the compressor which may contain residue from an anti-corrosive agent. A Diagnostic Trouble Code
(DTC) SUM-B104177 and SUM-C103B4B/C103B98 will be set and the fuse will blow.
The corrective action is to replace the compressor if the fuse is blown and the vehicle displays the
condition listed in this bulletin.
For eligible vehicles that are beyond the manufacturer warranty period, Volvo will extend the
warranty coverage for the Rear Suspension Air Compressor for 7 years unlimited mileage from the
original vehicle in service date. Coverage is limited to the symptoms described in this bulletin for
the Rear Suspension Air Compressor only.
The 7-year extended warranty only applies to vehicles which have exceeded the 4 year or 50,000
miles / 80,000 kilometers New Vehicle Warranty by time or mileage.
Produced and printed in the USA and available as an electronic document.
© 2021 VOLVO CAR USA, LLC
Quality Bulletin P10064
The limitations and conditions for this extended warranty are identical to the Volvo New Vehicle
Warranty. Please refer to the Warranty and Maintenance Records Information booklet for details.
B.
VEHICLES INVOLVED
NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING REPAIR FOR THIS EXTENDED WARRANTY.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Air Compressor EXT WTY
P10064” will appear for eligible vehicles. Eligibility can also be confirmed in TIE.
• Only vehicles with this message are eligible for this extended warranty.
C.
PARTS INFORMATION / PARTS RETURN
Please refer to the Technical Journal 31423.
PARTS RETURN
Rear Suspension Air Compressor replaced under this extended warranty program will not be
required to be returned.
D.
OWNER NOTIFICATION
Owners of eligible vehicles will be mailed a notification letter with details of this extended
warranty coverage.
E.
RETAILER RESPONSIBILITY
Only replacements based on the diagnosis and which is a result of a Rear Suspension Air
Compressor issue described in this bulletin, will be covered by this extended warranty and
performed at no charge.
F.
CUSTOMER REIMBURSEMENT PROCEDURES FOR CUSTOMERS WHO
PREVIOUSLY PAID FOR THIS REPAIR
U.S. and Canadian Customers send the repair order with a copy of the customer letter to:
Volvo Car USA LLC
Air Compressor Extended Warranty
1800 Volvo Place
Mahwah, NJ 07430
OR Email to:
U.S. Customers email a copy of the letter and repair order to [email protected]
Canadian Customers email a copy of the letter and repair order to [email protected]
-
To avoid delays do not send this information to any other location.
The repair order must show that the customer previously paid for a Rear Suspension Air
Page 2 of 3
2021-02-26
Quality Bulletin P10064
Compressor replacement, prior to the date of the customer notification letter, with the
symptoms described in this bulletin, and include the amount paid, the date of payment, and the
customer’s name and address. If the repair order does not include the vehicle’s VIN number, the
customer should provide some other documentation reflecting that number, or simply write that
VIN number onto the repair order.
U.S. Customers can call 1-800-458-1552 or e-mail [email protected] to check on the
status of their claim.
Canadian customers can check claim status by calling 1-800-663-8255 or email
[email protected].
Please allow 8 weeks for reimbursement.
G.
TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is Level 3 Certified Tech.
H.
RETAILER ALLOWANCE AND CLAIM SUBMISSION
The Long Form Application is required when submitting claims covered under extended
warranty coverage P10064.
Claim Type: P10064: vehicles beyond the New Vehicle Warranty*
01: Vehicles still within the New Car Warranty*
* 4 years/50,000 miles/80,000 kms, whichever occurs first.
Failed Part#:			
Main Operation Number:
Cause Code:			
Symptom Code:			
Operation Number
97720-2
36050-2
36060-3
*99921-2
*99924-2
*99921-2
32315091
97720
10
DL
Repair Description
Compressor, air suspension
Replace acc. To QB 10064
Calibrating/identifying with VIDA
Calibrating with VIDA
XC90 – Check/replace fuse gen. reimburse
XC60/S90 – Check/replace fuse gen. reimburse
V90/V90CC – Check/replace fuse gen. reimburse
Qty
1
Labor Time
0.3
1
1
1
1
1
0.2
0.1
0.1
0.4
0.5
*Labor Operation is dependent on Model
After confirming vehicle eligibility in warranty vehicle inquiry, all claims for vehicles within the
New Vehicle Warranty must be submitted using claim type 01.
Claims for vehicles outside the parameters of the New Vehicle Warranty must be submitted using
claim type P10064 per the instructions in this bulletin.
Labor reimbursement allowance is effective at time of release and may change in the future.
2021-02-26
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