TJ35798.3.0-2021

Polestar 
Service and Parts Business
Technical Journal
TITLE:
Over The Air Software Update (OTA)
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 35798.3.0
Technical Service
United States and Canada
FUNC GROUP:
3000
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515
2021-02-16
2021-03-05
FUNC DESC:
Electric power supply; lighting;
instrum
Page 1 of 2
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
If an Over The Air Software Update (OTA download) fails, and car is transported to a workshop, please
follow fault tracing and diagnostic advice under “Service”.
OTA = Over The Air
CSC Customer Symptom Codes
Code
Description
24
Diagnostic communication/Remote diagnostic connection to vehicle does not work
1Z
Service/repair/Software update failed
52
Remote update/Does not work
1C
Service/repair/Administrative and Factory scheduled maintenance
2V
Technician information/Software/Vehicle communication/Not for warranty use
DTC Diagnostic Trouble Codes
Vehicle Type
Type
534
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
2021-9999
Plant
Chassis range
Struc Week
Range
0000001-0999999
202007-999952
Produced and printed in the USA and available as an electronic document.
© Polestar 2021
Technical Journal 35798.3.0
SERVICE:
Connect VIDA, and read out the car.
Check which control units that are not ok, use Software Download Tab in VIDA, Advanced.
Check which nodes that are responding in Diagnostic session and also in Programming session.
Try to perform a Total Upgrade.
If nodes are not responding, try to do a 12V battery reset, and check again.
If you still cannot get the nodes to respond, please contact Retailer Technical Support
Warranty claim info:
To get warranty claim accepted for a job described in this TJ, please use following data:
VST op number 36004-2 (0.7hr), CSC 52
VST Operation Number
VST Operation Number
Description
36004-2
Software control module downloading
LABOR TIME:
Labor time subject to change without notice.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report Polestar” and sub concern area “Support needed Polestar”, use
function group 3000.
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2021-03-05