TJ35888.1.0-2021

Polestar 
Service and Parts Business
Technical Journal
TITLE:
ESM Communication DTC’s
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 35888.1.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515
2021-03-03
2021-03-10
FUNC DESC:
FUNC GROUP:
Loudspeaker; loudspeaker
cables
3953
Page 1 of 2
DESCRIPTION:
To support the fault tracing and repair in VIDA, if the listed DTC’s are set separately or in combination,
please follow instructions under “Service”.
ESM = Exterior sound module
CSC Customer Symptom Codes
Code
Description
6J
Text window and warning symbol/Low battery
7G
Text window and warning symbol/Yellow symbol and text message
IV
Text window and warning symbol/Text message
39
Sounds and speakers/Warning and notification sounds not audible
IB
Speakers/Does not work
DTC Diagnostic Trouble Codes
Control Module
Code
Fault Type
BECM
U007388
Intermittent
ESM
U002888
Intermittent
VCU1
U112700
Intermittent
Vehicle Type
Type
534
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
2021-9999
Plant
Chassis range
Struc Week
Range
19
0000001-9999999
202007-999952
Produced and printed in the USA and available as an electronic document.
© Polestar 2021
Technical Journal 35888.1.0
SERVICE:
Replace front ESM unit according to VIDA instructions.
Warranty claim info:
To get warranty claim accepted for a job described in this TJ, please use following data:
VST OP number: 38401-2 (0.4hr) and applicable CSC
VST Operation Number
VST Operation Number
Description
38401-2
Exterior sound module (ESM/ESMR) replace
LABOR TIME:
Labor time subject to change without notice.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support not needed Polestar”, use function
group 3953.
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2021-03-10