AWA 21-04

Warranty Policies and Procedures Bulletin
Audi Warranty
Number: AWA-21-04
Subject: Turbo Extended Warranty
Date: April 22, 2021
Dealers: U.S.
This document modifies the
Audi Warranty Policies and
Procedures Manual.
Effective Reception Date: April 22, 2021
The following Turbo Limited Warranty Extension is applicable for certain Audi vehicles. Affected vehicles
may include:
•
•
•
•
2013 through 2016 Audi A4 Sedan & Allroad
2013 through 2017 Audi A5 Sedan & Cabriolet
2013 through 2017 Audi Q5
2012 through 2015 Audi A6
Note: This extension only applies to specific vehicles identified with Warranty Key U46 and “Audi Turbo
Extension” contract in Elsa.
To determine if a vehicle is eligible for this extension, check in the VIN in ElsaPro >> Vehicle Data.
If the warranty extension is applicable to the vehicle, the “Warranty Key” section of the “Vehicle
Data” screen in ElsaPro will be populated with Warranty Key U46 and the “Extended Warranty”
Section” will be populated with “Audi Turbo Extension”.
Turbo Limited Warranty Extension
For applicable vehicles, the New Vehicle Limited Warranty will be extended to cover repair or replacement
(by an authorized Audi dealer) of a failed Turbo during a time period dictated by the categories outlined on
this bulletin and in the contract applied on the vehicle visible in Elsa.
This extension only applies to specific vehicles identified with the “Audi Turbo Extension” contract in Elsa.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original
purchaser or the original lessee; or if the vehicle was first placed in service as a “demonstrator” or
“company” car, on the date such vehicle was first placed in service.
What is Covered?
The warranty extension will be subject to the terms and conditions of the original applicable New Vehicle
Limited Warranty (other than the extended time/mileage period) and will include the turbo and any parts
and labor necessary to effectuate a repair. It will apply to all vehicles irrespective of whether the vehicle
has been repaired on or before the effective date.
©2021 Audi of America
Page 1 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Warranty Policies and Procedures Bulletin
Damage resulting from outside influences, such as but not limited to, abuse, alteration or modification, a
collision or crash, vandalism and/or other impact is excluded and not covered under the extended
warranty. Repair or replacement under this extended warranty must be performed by an authorized Audi
dealer.
Transferability
The warranty, as extended, is fully transferable to subsequent owners.
Vehicle Eligibility
To determine if a vehicle is eligible for this extension, check in the VIN in ElsaPro >> Vehicle Data. If the
warranty extension is applicable to the vehicle, the “Warranty Key” section of the “Vehicle Data” screen in
ElsaPro will be populated with Warranty Key U46 and the “Extended Warranty” Section” will be populated
with “Audi Turbo Extension”.
Vehicles with the totaled status are excluded from coverage under this Warranty Extension.
Claim Processing
For the Turbo Limited Warranty Extension:
Claim Type: 110
Service Number: 2130
Warranty Key: U46
Questions or Concerns
Customer questions related to reimbursements should be directed to 1-855-907-2083 or visit
www.CoolantPumpSettlement.com
Contact Audi Warranty at 866.677.2834 or [email protected] with questions or concerns related to
this limited warranty extension.
©2021 Audi of America
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Warranty Policies and Procedures Bulletin
©2021 Audi of America
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.