12-318-21

ATTENTION:
GENERAL MANAGER
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PARTS MANAGER
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CLAIMS PERSONNEL
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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© 2021 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
SUBJECT:
2018-21MY Outback
NUMBER: 12-318-21
Rear Bumper Reflex Reflector- Design Change
DATE:
04/08/21
INTRODUCTION:
This bulletin outlines a design change to the rear bumper “Reflex Reflectors” made to enhance their
retention into the bumper cover as shown in the photos below.
PRODUCTION CHANGE INFORMATION:
The new-design reflector assemblies were incorporated into production starting with VIN M3183715.
PART INFORMATION:
Description
Part Number
REFLEX REFLECTOR ASSY- RIGHT
84281AL02A
BRKT COVER- RIGHT
84927AN06A
FLANGE NUT (qty. 1 per side)
902370044
REFLEX REFLECTOR ASSY- LEFT
84281AL03A
BRKT COVER-LEFT
84927AN07A
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 12-318-21; Date: 04/08/21
Page 1 of 4
The new part utilizes an added
retaining bracket combined with
a stud and nut arrangement to
supplement the “claw”
(or snap-in) retention design.
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
SERVICE PROCEDURE / INFORMATION:
REMINDERS: Customer satisfaction and retention starts with performing quality repairs. Always
refer to STIS and review the full requirements of the repair being performed. The Service Manual
procedures contain information critical to performing an effective repair the first time, every time.
2020-21MY OUTBACK WITH Reverse Automatic Braking (RAB):
1) CAREFULLY remove the RAB harness retaining clip from the bumper cover.
2) Fit the new reflector assembly to the bumper making sure the retaining claws are fully seated.
3) Install the new bracket from the inside of the bumper cover as shown while paying close
attention to not pinch the RAB harness between the bracket and the bumper cover.
4) Install the retaining flange nut and torque to 40 inch-pounds.
5) Re-secure the RAB harness to the bumper cover with the clip removed in 1) above.
Leave Connected to
RAB Sensor
RAB Harness
Retaining Clip
Continued...
Bulletin Number: 12-318-21; Date: 04/08/21
Page 2 of 4
2020-21MY OUTBACK WITHOUT RAB:
1) Fit the new reflector assembly to the bumper making sure the retaining claws are fully seated.
2) Install the new bracket from the inside of the bumper cover as shown.
3) Install the retaining flange nut and torque to 40 inch-pounds.
2018-19MY OUTBACK WITH RAB:
1) Fit the new reflector assembly to the bumper making sure the retaining claws are fully seated.
2) Install the new bracket from the inside of the bumper cover as shown while paying close
attention to not pinch the RAB harness between the bracket and the bumper cover.
3) Install the retaining flange nut and torque to 40 inch-pounds.
Continued...
Bulletin Number: 12-318-21; Date: 04/08/21
Page 3 of 4
2018-19MY OUTBACK WITHOUT RAB:
1) Fit the new reflector assembly to the bumper making sure the retaining claws are fully seated.
2) Install the new bracket from the inside of the bumper cover as shown.
3) Install the retaining flange nut and torque to 40 inch-pounds.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using
the following claim information:
Labor Description
Labor Operation #
Labor Time
Fail
Code
REAR BUMPER REFLECTOR ASSY. R&R ONE or BOTH
A916-404
0.2
XMC-05
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 12-318-21; Date: 04/08/21
Page 4 of 4