NTB21-023A

Classification:
Reference:
AT21-003A
Date:
NTB21-023A
March 19, 2021
2021 ROGUE; DTC P0780 STORED IN THE TCM
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2021 Rogue (T33)
IF YOU CONFIRM
DTC P0780 (SHIFT ERROR) is stored in the TCM. This DTC may be in PAST or
CURRENT status.
ACTION
1.
Confirm the current TCM part number.
2.
Reprogram the TCM, if applicable.
3.
Perform the ESM DTC Confirmation Procedure.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
Confirm the current TCM part number
IMPORTANT: Before starting, make sure:

ASIST on the CONSULT PC has been synchronized (updated) to the current
date.

All C-III plus software updates (if any) have been installed.

Connect a battery maintainer or smart charger set to reflash mode or a similar
setting. If the vehicle battery voltage drops below 12.0V or rises above 15.5V
during reprogramming, the TCM may be damaged.

Be sure to turn OFF all vehicle electrical loads. If a vehicle electrical load
remains ON, the TCM may be damaged.

Be sure to connect the AC Adapter. If the CONSULT PC battery voltage
drops during reprogramming, the process will be interrupted and the TCM
may be damaged.

Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.)
within range of the CONSULT PC and the VI. If Bluetooth® signal waves are
within range of the CONSULT PC or VI during reprogramming,
reprogramming may be interrupted and the TCM may be damaged.
1.
Connect a battery maintainer/smart charger to the vehicle.
2.
Connect the VI to the vehicle.
3.
Start C-III plus.
4.
Wait for the VI to be recognized.

The serial number will display when the VI is recognized.
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5.
Select Re/programming, Configuration.
The VI is
recognized
Figure 1
6.
Check the box to confirm the precaution instructions have been read, and then select
Next.
NOTE: Use the arrows (if needed) to view and read all the precautions.
Figure 2
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7.
Select Automatic Selection(VIN).
Figure 3
8.
Allow C-III plus to perform automatic VIN selection.
Figure 4
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9.
Confirm the VIN or Chassis # is correct, and then select Confirm.
XXXXXXXXXXXXXXX
ROGUE
2021MY
Figure 5
10.
Allow the System call to be performed.
Figure 6
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11.
Confirm the VIN is correct for the vehicle, and then select Confirm.
XXXXXXXXXXXXXXXXXX
Figure 7
12.
Select TRANSMISSION.
Figure 8
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13.
Select Reprogramming.
Figure 9
14.
Find the TCM Part Number and write it on the repair order, and then select Save.
NOTE: This is the current Part Number (P/N).
XXXXXXXXXXXX
TCM
XXXXXXX
ROGUE
XXXXXXXXXXXX
XXXXXXXXXXXX
Figure 10
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15.
Compare the Part Number you wrote down in step 14 on page 7 to the numbers in the
Current TCM Part Number column in Table A below.

If there is a match, continue to step 16 to reprogram the TCM.

If there is not a match, reprogramming is not needed. Skip to step 25 on page 13
to perform the ESM DTC Confirmation Procedure.
Table A
MODEL YEAR
2021
CURRENT TCM PART NUMBER: 31039 6RA8E, 6RA9E
Reprogram the TCM
16.
Follow the on-screen instructions to navigate C-III plus and reprogram the TCM.
NOTE: In some cases, more than one new P/N for reprogramming is available.
 If more than one new P/N is available, the screen in Figure 11 displays.
 Select and use the reprogramming option that does not have the message
“Caution! Use ONLY with NTBXX-XXX”.
 If you get this screen and it is blank (no reprogramming listed), it means there
is no reprogramming available for this vehicle. Skip to step 25 on page 13.
TRANSMISSION
Figure 11
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17.
Select USA/CANADA Dealers from the drop down menu, and then select OK.
Figure 12
18.
Login using your NNAnet credentials.

The CONSULT PC must be connected to the Internet (Wi-Fi or cable).

If you do not know your User Name and Password, contact your service manager.
Figure 13
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19.
Select Next, and then proceed to step 20 on page 12.
NOTE: When the screen in Figure 14 displays, reprogramming is complete. If the
screen in Figure 14 does not display (indicating that reprogramming did not
complete), refer to the information on the next page.
Figure 14
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TCM Recovery:
Do not disconnect the VI or shut down C-III plus if reprogramming does not
complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 15:

Check battery voltage
(12.0 V – 15.5 V).

Ignition is ON, engine is OFF.

External Bluetooth® devices
are OFF.

All electrical loads are OFF.

Select retry and follow the on
screen instructions.

“Retry” may not go through on
first attempt and can be
selected more than once.
XXXXXX
XXXXXX
XXXX
XXXXXXXXX
XXX
Figure 15
If reprogramming does not complete and the “X” icon displays as shown in
Figure 16:

Check battery voltage
(12.0 V – 15.5 V).

CONSULT A/C adapter is
plugged in.

Ignition is ON, engine is OFF.

Transmission is in Park.

All C-III plus / VI cables are
securely connected.

All C-III plus updates are
installed.

Select Home, and restart the
reprogram procedure from the
beginning.
XXXXXX
XXXXXX
XXXX
XXXXXXXXX
XXX
Figure 16
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20.
Follow the on-screen instructions to Erase All DTCs.

Press and hold the ignition button for 5 seconds to turn the ignition OFF.
 When the entire reprogramming process is complete, the screen in Figure 17 will
display.
21.
Verify the before and after part numbers are different.
22.
Print a copy of this screen (Figure 17) and attach it to the repair order for warranty
documentation.
23.
Select Confirm.
31039 - _ _ _ _ _
31039 - _ _ _ _ _
TRANSMISSION
Figure 17
24.
Disconnect the battery maintainer/smart charger from the vehicle.
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Perform DTC Confirmation Procedure
25.
Start the engine.
26.
Depress the brake pedal.
27.
Shift the gear selector lever to the “R” position and wait for 5 seconds.
28.
Shift the gear selector lever to the “N” position and wait for 5 seconds.
29.
Shift the gear selector lever to the “D/M” position and wait for 10 seconds.
30.
Press the “P” position switch and wait for 10 seconds.
31.
Check for DTCs.
NOTE: DTC U0101 may be present after the TCM reprogram and may be erased
after checking for DTC P0780 return.

If DTC P0780 does not return, the repair is complete. Proceed to CLAIMS
INFORMATION on page 14.

If DTC P0780 returns, follow the ESM diagnosis procedure.
 TRANSMISSION & DRIVELINE > TRANSAXLE & TRANSMISSION > CVT:
GE0F10C > DTC/CIRCUIT DIAGNOSIS > TRANSMISSION (TCM) > P078000 SHIFT ERROR.
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CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
(1)
(2)
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Reprogram A/T Control Unit
(1)
JE99AA
ZE
32
(2)
Reference the electronic parts catalog and use the Transmission Control Unit
(310F6-*****) as the Primary Failed Part (PFP).
Reference the current Nissan Warranty Flat Rate Manual and use the indicated Flat
Rate Time (FRT).
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
DESCRIPTION
March 16, 2021
NTB21-023
Original bulletin published
March 19, 2021
NTB21-023A
Table A on page 8 revised
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