PC197OL

FINAL
OWNER NOTIFICATION
Dear Pathfinder Owner:
Nissan is committed to providing the highest levels of product quality and customer
satisfaction. We believe that our current and future success depends on your continued
satisfaction with Nissan. With that in mind, we want to bring to your attention important
information regarding your 2013 Pathfinder.
REASON FOR SERVICE CAMPAIGN
Under certain unique driving conditions, the Continuously Variable Transmission (CVT) chain
may slip in some affected 2013 Nissan Pathfinder vehicles. An indicator that the CVT chain
has slipped is a shaking or a “judder” from the CVT when accelerating. Continuing to drive
the vehicle in this condition can lead to accelerated wear and damage to the CVT.
Reprogramming of the Transmission Control Module (TCM) will prevent the CVT chain slip
condition from occurring. This is not a safety issue, and the vehicle still meets and/or
exceeds all applicable safety standards.
WHAT NISSAN WILL DO
To assure your continued satisfaction and confidence in your vehicle, and prevent possible
future damage to the CVT, your Nissan dealer will reprogram the Transmission Control
Module (TCM) at no charge to you for parts or labor. The service should take less than
an hour to complete, but your Nissan dealer may require your vehicle for a longer period of
time based upon their work schedule.
WHAT YOU SHOULD DO
Nissan encourages you to contact your Nissan dealer at your earliest convenience in order
to arrange an appointment. Failure to have this reprogramming performed in a timely
manner could result in future damage to your vehicle’s transmission. If repair or
replacement of the transmission becomes necessary outside of the powertrain warranty
period, the resulting repair costs will be at the owner’s expense. This service campaign
does not extend the duration of your new vehicle limited powertrain warranty.
To ensure the least inconvenience for you, it is important that you have an
appointment before bringing your vehicle to the Nissan dealer for service. Please
bring this notice with you when you keep your service appointment. Instructions have been
sent to your Nissan dealer.
If the dealer fails, or is unable to complete the service free of charge, you may contact the
National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003,
Franklin, TN 37068-5003. The toll free number is 1-800-NISSAN1 (1-800-647-7261).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan
vehicle.