PC224

Dealer Inventory Inspection
April 12, 2013
2013 Nissan Pathfinder Roof Rail End Cover
Subject: 2013 Nissan Pathfinder Roof Rail End Cover
Dealer Inventory Inspection
Attention: Dealer Principals, Sales, Parts, and Service Managers
***** Dealer Inventory Inspection Announcement *****
Nissan is conducting a dealer inventory inspection to inspect the roof rail end covers on
certain specific MY13 Nissan Pathfinder vehicles.
***** Vehicle Identification – Dealer Inventory *****
2013 Nissan Pathfinder vehicles subject to this inspection can be identified through two
methods:
• SERVICE COMM – Beginning April 13, 2013, dealer service departments can
complete an inquiry on SERVICE COMM – I.D. PC224 - to determine vehicles
subject to this inspection.
• VIN List – As a courtesy, posted with this announcement is a list of dealer
inventory VINs subject to this inspection arranged by region, district, and Dealer
Code. This VIN list is available on NNAnet.com under My Documents
Sales>Campaigns>, Parts>Campaigns>, Service>Campaigns> categories.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check SERVICE COMM – I.D. PC224 – for the status on
each vehicle falling within the range of this dealer inventory inspection, which is currently in
its inventory. Nissan requires dealers to perform this procedure on any vehicles in their
inventory before they are retailed.
Nissan dealers should perform the inspection only on vehicles specifically
identified in SERVICE COMM.
Nissan Parts & Service Dealer Support
4/12/13
SERVICE PROCEDURE
1. Attempt to move or twist roof rail
end cover using mild force as
shown in Figures 1 and 2.
•
•
•
Move front to
back
Move front to back: Grasp
roof rail end cover and
attempt to slide it
forward/backward.
Move side to side: Grasp roof
rail end cover and attempt to
move it inboard/outboard.
Move side to
side
Figure 1
Twist: Grasp roof rail end
cover and attempt to rotate it.
2. If roof rail end cover detaches
from roof, go to step 3.
•
Gently Twist
If roof rail end cover is firmly
installed. Release vehicle and
use Op Code PC2240.
3. Roof Rail End Cover Retaining
Tab Inspection Procedure:
Figure 2
Note: The roof rail end covers
have five retaining tabs as
indicated in Figure 3.
•
Inspect roof rail end cover
retaining tabs. If one or more
of the roof rail retaining tabs
is missing or separated, take
a close-up picture of the
affected roof rail end cover
retaining tabs/s.
Retaining Tabs
Figure 3
4. Send E-mail with attached close-up picture of the missing or separated
retaining tab to the below e-mail address for further instructions:
[email protected]
Make sure to include the below information:
Dealer Name
Dealer Code
VIN
Location of Affected End Cover/s (example: driver-front, driver-rear,
pass-front, pass-rear)
Contact Person Name
Phone Number
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC224
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
Inspect roof rail end
covers.
CM
PC224
ZZ
99
Op Codes
Flat Rate
Time
PC2240
0.2H
Parts
Required
on claim
Expense
Code
Required
No
No