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Dear Nissan LEAF Owner:
Nissan values the feedback that we receive from our owners, and we try to use your
comments to improve our products. With the goal to provide the highest level of customer
satisfaction, Nissan is now offering two ongoing improvements for your Nissan LEAF.
First, Nissan is providing a new software enhancement for model year 2011-2012 LEAF
vehicles, updating them with the software currently used in production for 2013 model
year LEAF vehicles. The software enhancement is aimed at improving the accuracy of the
battery capacity level gauge and providing greater compatibility with an expanded range of
EV charging equipment.
Second, Nissan is now implementing expanded coverage under its New Electric Vehicle
Limited Warranty, to protect against capacity loss in your LEAF’s lithium-ion battery, as
previously announced by Nissan in December 2012.
SOFTWARE ENHANCEMENT
The 2013 LEAF features many improvements, including updated software that improves
the performance of the battery capacity level gauge (outlined below) to more accurately
reflect actual battery capacity. This update does not change the amount of capacity
represented by the each of the bars in the meter.
In addition, the vehicle’s on-board charger software has been enhanced to improve
compatibility with a broader range of EV charging equipment. By updating the software for
2011 and 2012 vehicles, Nissan is providing customers with the benefits of these ongoing
improvements enjoyed by owners of the 2013 LEAF.
WHAT NISSAN WILL DO
To ensure your continued satisfaction and confidence in your car, your EV Certified Nissan
dealer will update the software as described above at no cost to you for parts and labor.
WHAT YOU SHOULD DO
Contact your EV Certified Nissan dealer at your earliest convenience in order to arrange
your appointment. This service is free of charge and the work should take less than 2
hours to complete. To ensure the greatest convenience to you, it is important that
you have an appointment before bringing your vehicle to the dealer for this
service. Please bring this notice with you to your service appointment. Detailed
instructions have been sent to your EV Certified Nissan dealer.
EXPANDED WARRANTY COVERAGE
In addition to the existing lithium-ion battery coverage provided under the Nissan Electric
Vehicle Limited Warranty for defects in materials or workmanship, the lithium-ion battery
for your 2011 or 2012 Nissan LEAF is now also warranted against capacity loss below nine
(9) bars (or approximately below 70 percent) as shown on the vehicle’s battery capacity
level gauge for a period of 60 months or 60,000 miles, whichever comes first.
This warranty covers any repairs needed to return battery capacity to a level of nine
remaining bars on the vehicle’s battery capacity level gauge. If possible, the lithium-ion
battery components will be repaired or replaced, and the original battery pack will be
returned to the vehicle. If necessary, the lithium-ion battery will be replaced with either a
new or remanufactured battery. Any repair or replacement made under this Lithium-Ion
Battery Capacity Coverage may not return the battery to an “as new” condition with all 12
battery capacity bars, but it will provide the vehicle with a capacity level of nine bars or
more on the battery capacity level gauge.
Please apply the label at the bottom of this letter to your Warranty Information Booklet. If
your vehicle’s battery capacity level is currently at or above nine (9) bars, no further action
is required.
If your vehicle’s battery capacity level gauge is already displaying eight (8) or fewer bars
of capacity prior to the above referenced software update (and within the first 5 years or
60,000 miles, whichever comes first), your Nissan dealer will verify this condition and
arrange for the repair or replacement of the lithium-ion battery in accordance with the
terms of the warranty.
Please note that replacement lithium-ion batteries may require special ordering which may
delay the actual repair by several weeks. Your patience in these circumstances is
appreciated.
If you have any questions about this announcement, you may contact the Nissan LEAF Call
Center at 877-N0-GAS-EV (877-664-2738), or by writing us at Nissan North America, Inc.,
P.O. Box 685003, Franklin, TN 37068-5003.
Thank you for providing us an opportunity to ensure your satisfaction. We hope you
continue to enjoy smooth, zero emissions driving in your Nissan LEAF!
NOTICE:
Peel and stick label
into warranty book
In addition to the Lithium-Ion Battery Coverage for defects
in materials or workmanship, the Lithium-Ion battery for
your 2011 or 2012 Nissan LEAF is now also warranted
against capacity loss below nine (9) bars of capacity as
shown on the vehicle’s battery capacity level gauge for a
period of 60 months or 60,000 miles, whichever comes
first. All other warranty terms, limitations, and conditions
remain unchanged.
Nissan North America WBI/13-015