P3258

2014 Infiniti Q50 SiriusXM Signal Refresh
Subject:
2014 Infiniti Q50 SiriusXM Signal Refresh
Attention:
Retailer Principals, Sales, Parts, and Service Managers
***** Retailer Announcement *****
Infiniti is conducting an update to the SiriusXM software on certain specific MY14 Q50 vehicles. This is a
supplemental service action that is required after the IT GEN 5 V50E Update (P3257).
IMPORTANT: Infiniti asks that Retailers do not sell any 2014 Q50 vehicles in Retailer
Inventory until both the IT Gen 5 V50E Update and the SiriusXM Refresh are
complete.
***** Vehicle Identification – Retailer Inventory *****
2014 Infiniti Q50 vehicles subject to this Retailer Service Action can be identified through SERVICE
COMM.

Service Comm – Beginning November 2nd, Retailer sales and service departments can complete
an inquiry on Service Comm – Campaign I.D. P3258 – to determine if a vehicle is subject to this
Retailer Service Action.

VIN List – As a courtesy, posted with this announcement is a list of Retailer Inventory VINs
subject to this service action arranged by region, district, and Retailer Code.
***** Retailer Responsibility *****
It is the Retailer’s responsibility to check SERVICE COMM – I.D. P3258 – for the status on each vehicle
which is currently in its inventory. Infiniti requires Retailers to perform this procedure on any vehicles in
their inventory before they are retailed.
***** What Is Included in this Refresh *****
1) Makes the SiriusXM Travel Link feature available, which includes:
a. Weather information
b. Fuel price information
c. Sports scores
d. Stock Ticker
e. Movie Listings
***** Update Instructions *****
This product enhancement procedure will be available on ASIST and NNAnet.com.
 ASIST – Go to “Tech Support Info” on the left column of the ASIST opening page.
Under “Tech Support Info”, select “Inventory Vehicle Actions”. A new window will open where you
may access the technical procedures.
 NNAnet.com – This procedure can be found on NNAnet.com under My Documents in the following
categories:
 Sales>Campaigns>
 Parts>Campaigns>
 Service>Campaigns>
Infiniti Retailers should perform the product enhancement only on vehicles specifically
identified in SERVICE COMM.
Infiniti USA Aftersales
11/01/13
RETAILER SERVICE ACTION INSTRUCTIONS
Page 1 of 3
PROCESS NAME:
2014
VEHICLE AFECTED:

PNC:
Q50 Sirius XM Refresh
INFINITI
P3258
Q50
DATE:
11/01/13
REV:
01
Notes:
 IT GEN5 Level 1.9 must be installed prior to this procedure
Sirius XM Radio requires an active subscription or the free trial period
Verify SiriusXM Services are Operational
STEP
INSTRUCTION
ILLUSTRATION / REFERENCE
1.
Park the vehicle outside with a clear view of the sky
2.
Turn the ignition ON
Push Start/Stop button once with brake pushed OR twice without brake
Note: Vehicle may have engine running or READY mode.
Keep the transmission in Park and the parking brake set
3.
Check if SXM features are functioning
Locate and select the „SXM Info‟ App on the bottom screen:

Units with Navigation – SXM Info App can be located by scrolling to the right “>” once

Units without Navigation – SXM Info App is located on the main page
Once in the „SXM Info‟ App, select the „Stock Tickers‟ option


If you see this error message
o Continue to Step 4.
If no error message is
displayed, refresh is not
required and no further action
is necessary.
o Submit Claim
Field Quality Assurance - [email protected]
NOTE
SERVICE ACTION INSTRUCTIONS
2014
Q50 Sirius XM Refresh
Rev: 01
(continued)
11/01/13
Page 2 of 3
Refresh SiriusXM Radio
4.
Turn the radio ON and tune to SiriusXM channel “0”
5.
Write down the 8 digit SiriusXM Radio ID displayed on the
screen
6.
Tune to SiriusXM channel “1” and leave the radio ON
Refresh service at www.siriusxm.com/refresh or by
7.
calling SXM Automated Activation Hotline at
1-855-697-3373
Recommendation: Use any Smartphone or cell phone from the car to
initiate the refresh from the website or by calling
Note: The service should be refreshed within 5 minutes
Once the refresh is complete, press
„Enter‟ on confirmation screen.
SiriusXM Refresh Procedure Complete
For additional SiriusXM Radio information/support, refer to
www.SiriusXmDealer.com or call Sirius XM Dealer
Support at 1-800-852-9696
SERVICE ACTION INSTRUCTIONS
2014
Q50 Sirius XM Refresh
Rev: 01
(continued)
11/01/13
CLAIMS:
Work Order Line Type: “CM” Campaign
Submit claim using the following claims coding:
CLAIM DATA
CLAIM TYPE:
PNC:
OP Code
FRT
Parts
Required
Expense
Code
P32580
0.3
No
Yes
CM
P3258
SYMPTOM:
ZZ
DIAGNOSIS:
99
Description
Refresh Sirius XM Signal Feed
EXPENSE CODE:
Expense Code
038
Description
Fuel
FAQ:
Q What do I do if the below screen appears?
A Select “Later” and then continue with procedure.
Max. Amount
$10.00
Page 3 of 3