PC255

NISSAN
BULLETIN
2014 Rogue Rear Liftgate Glass Inspection
Reference: PC255
Date: November 27, 2013
Attention: Dealer Principal, Sales, Service & Parts Managers
***** Dealer Announcement *****
Nissan is conducting a Dealer Service Action to inspect for water leaks at the rear liftgate
glass on certain specific 2014 Nissan Rogue vehicles currently in dealer inventory only. On a
small percentage of vehicles, the rear liftgate window seal may not meet specifications and
may allow water to enter the vehicle.
To ensure customer satisfaction, dealers are asked to perform the following water test
inspection procedure prior to sale. If no leaks are present, the campaign can be completed
and the vehicle can be sold without further action.
*****Repair Procedure/Parts Information*****
If a water leak is identified during the inspection, e-mail the requested information to
[email protected] and await further instructions. Dealers should not retail
vehicles with identified water leaks.
The repair procedure and parts supply information will be communicated by December 6,
2013.
***** Vehicle Identification – Dealer Inventory *****
2014 Nissan Rogue vehicles subject to this Dealer Service Action can be identified
through two methods:


SERVICE COMM – Beginning November 27th, dealer service departments
can complete an inquiry on SERVICE COMM – I.D. PC255 - to determine if a
vehicle is subject to this Dealer Service Action.
VIN List – As a courtesy, posted with this announcement is a list of affected
dealer inventory VINs by region, district, and Dealer Code.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check SERVICE COMM – I.D. PC255 – for the status on
each vehicle which is currently in its inventory. Nissan requests dealers to perform this
procedure on any vehicles in their inventory before they are retailed to ensure customer
satisfaction.
***** Inspection Procedure *****
This service action procedure will be available on ASIST and NNAnet.com.

ASIST – Go to “Tech Support Info” on the left column of the ASIST opening page.
Under “Tech Support Info”, select “Inventory Vehicle Actions”. A new window will
open where you may access the technical procedures.
NISSAN
BULLETIN
2014 Rogue Rear Liftgate Glass Inspection
Reference: PC255
Date: November 27, 2013
Attention: Dealer Principal, Sales, Service & Parts Managers

NNAnet.com – This procedure can be found on NNAnet.com under My Documents in
the following categories:
o
Sales>Campaigns>
o
Parts>Campaigns
o
Service>Campaigns>
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
SERVICE PROCEDURE
1. Water leak test the top of rear
liftgate glass.

Use a garden hose to apply
low pressure water spray.

Apply water spray here
Apply water to top of rear
liftgate glass for 30 seconds
to the area shown in Figure 1.
2. Check for water entry to inside of
the vehicle at the top of the rear
liftgate glass.
Figure 1
3. If no water entry into the vehicle:

Submit warranty claim using Op Code PC2550.(see claims info)

Release the vehicle.
4. If water entry into the vehicle is verified at the rear liftgate glass area:

Continue to HOLD the vehicle.

Send E-mail to the below address for parts planning purposes only:
[email protected]
Make sure to include the below information:
VIN
Dealer Code
Note: Parts, repair and claim information will be provided at a later date for
vehicles that have a leak.
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC255
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
Inspect Rear Liftgate
Glass
CM
PC255
ZZ
99
Op Codes
Flat Rate
Time
PC2550
0.3H
Parts
Required
on claim
No
Expense
Code
Required
No