PC262

INFINITI USA
One Nissan Way
Franklin, TN 37067
Mailing Address: P.O. Box
685001
Franklin, TN 37068-5001
Phone: 615-725-1000
February 11, 2014
To: All Infiniti Retailers
Subject:
Client Handling for Q50 Direct Adaptive Steering™ (DAS) Service Campaign &
InTouch™ System Update
Beginning February 11th, 2014 Infiniti USA will be asking retailers to provide additional client
satisfaction activities on specific vehicles identified through Service Comm as PC262 “Q50
Quality Assurance”. Retailers should expect to see this appear on work orders for client vehicles
included in the DAS Service Campaign and Infiniti InTouch™ update announced on January 24th.
Exceeding Client Expectations
In order to deliver a truly exceptional client experience and to exceed expectations, Infiniti USA
requests that clients affected by one or both of the above campaigns receive the following
complimentary services at Infiniti’s expense ($80 maximum reimbursement):
All Clients


Full tank of gas – top off gas tank with premium fuel
Light detail – wash & vacuum vehicle and clean windows & wheels
Where
applicable


Pick-up and delivery – offer pick-up and delivery service of clients’ vehicles
Courtesy Vehicle – provide Courtesy Vehicle if needed (standard practice)
The goal is to provide an unexpected benefit to our clients to reaffirm their decision to purchase
an Infiniti. Please note that Infiniti USA will send a very brief survey to all clients after completion
of the service campaign and/or software update to ensure complete satisfaction.
Retailers should claim $80 per vehicle for the client handling services. The $80 is intended to
reimburse for the cost of additional services provided to the client for the PC262 “Q50 Quality
Assurance” program.
The “Q50 Quality Assurance” program (PC262) will expire on June 30th, 2014. Vehicles
serviced after that date will no longer be eligible for the program.
Claiming Instructions for “CM” I.D. PC262
Submit a “CM” line claim using the following claims coding:
DESCRIPTION
Q50 QUALITY ASSURANCE
OP
CODE
PC2620
FRT
NOTE: Retailers must claim both the OP Code
& the Expense Code to receive payment.
Claiming only one will result in claims
0.1*
suspension.
*Labor reimbursement is included in the $80 expense code.
Expense code:
EXPENSE CODE
038
Sincerely,
Infiniti USA
DESCRIPTION
Fuel / Wash / Delivery
Customer Satisfaction
MAX AMOUNT
$80.00 (Maximum)