PC272

NISSAN
BULLETIN
2014 LEAF Front Side Member
Inspection
Attention: Dealer Principal, Sales, Service & Parts Managers
Reference: PC272
Date: March 20, 2014
***** Dealer Announcement *****
Nissan is conducting a Dealer Service Action to inspect the front side member on 251 certain
specific 2014 Nissan LEAF vehicles currently in dealer inventory only.
To ensure customer satisfaction, dealers are asked to perform the following inspection
procedure prior to sale. After following the inspection procedure, if it is determined that the
vehicle does not need to be held, the warranty claim can be submitted and the vehicle can
be sold without further action.
If after the inspection it is determined that the vehicle needs to be held, dealerships should
send the requested information to [email protected] and further instruction
will be provided within one business day.
***** Vehicle Identification – Dealer Inventory *****
2014 Nissan LEAF vehicles subject to this Dealer Service Action can be identified
through two methods:


SERVICE COMM – Beginning March 21st, dealer service departments can
complete an inquiry on SERVICE COMM – I.D. PC272 - to determine if a
vehicle is subject to this Dealer Inspection.
VIN List – As a courtesy, posted with this announcement is a list of affected
dealer inventory VINs by region, district, and Dealer Code.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check SERVICE COMM – I.D. PC272 – for the status of
each vehicle which is currently in its inventory. Nissan requests dealers to perform this
inspection on any vehicles in their inventory subject to this dealer service action before
they are retailed to ensure customer satisfaction.
***** Inspection Procedure *****
This inspection procedure will be available on ASIST and NNAnet.com.


ASIST – Go to “Tech Support Info” on the left column of the ASIST opening page.
Under “Tech Support Info”, select “Inventory Vehicle Actions”. A new window will
open where you may access the technical procedures.
NNAnet.com – This procedure can be found on NNAnet.com under My Documents in
the following categories:
o Sales>Campaigns>
o Parts>Campaigns>
o Service>Campaigns>
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
DEALER INSPECTION PROCEDURE
Left Front Underhood Area
1. Verify the vehicle’s power (ignition)
switch is OFF, then open vehicle
hood and secure with prop rod.
Location of left side
member square hole
CAUTION:
Please follow high voltage
precautions as necessary while
performing the inspection.
2. Locate the square hole in the left
(driver) side member (frame rail
area) as shown in Figure 1.
Figure 1
3. Using a light, verify there are three
spot welds at the “7 O’Clock”
position of the square hole (See
Figure 2).
Inspect spot welds at
the “7 O’Clock” position
of the square hole
Left side member
square hole
Verify all three spot welds
are present on left side
member
Figure 2
4. Locate the square hole in the right
(passenger) side member as shown
in Figure 3.
Right side member
square hole
Inspect spot welds at
the “5 O’Clock” position
of the square hole
5. Using a light, verify there are three
spot welds at the “5 O’Clock”
position of the square hole.
Verify all three spot welds
are present on right side
member
Figure 3
6. If ALL six front side member spot welds are present:

Submit warranty claim (see claims info).

Release the vehicle.
7. If ANY of the front side member spot welds are not present:

Continue to HOLD the vehicle.

Send E-mail to the below address:
[email protected]
Make sure to include the below information:
VIN
Dealer Code
Dealer Name
Contact Name
Contact Phone Number
Identify Side that is Missing Weld/Welds
Note: Nissan Field Quality Assurance will contact the Dealer to provide further
instruction.
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC272
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
Inspect both front side
member welds.
CM
PC272
ZZ
99
Op Codes
Flat Rate
Time
PC2720
0.2H
Parts
Required
on claim
Expense
Code
Required
No
No