NTB14022

Classification:
Reference:
EL14-015
Date:
NTB14-022
April 24, 2014
NISSAN; HEADPHONE REPLACEMENT FOR 2ND ROW
ACCESSORY DVD SYSTEM
APPLIED VEHICLES:
2013 – 2014 Pathfinder (R52)
2013 – 2014 Armada (TA60)
2010 – 2014 Murano (Z51))
SERVICE INFORMATION
The applied models can be equipped with a “factory installed” 2nd Row DVD system, or
have an “accessory installed” 2nd Row DVD system (Figure 1). Before beginning
diagnostics, confirm which type of 2nd Row DVD system is installed.
Figure 1
This bulletin and the information on pages 2 and 3 applies only to the accessory installed
2nd Row DVD system.
If you confirm a customer’s concern for the accessory installed 2nd Row DVD system,
please follow the correct procedure for accessory part diagnosis and warranty on pages 2
and 3.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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Parts Information:
DO NOT order the headphones listed in the FAST (or equivalent) system for the accessory
installed 2nd Row DVD system.
NOTE:
• Factory headphones and accessory headphones are not interchangeable.
• Accessory headphones can be identified by their ability to fold flat; factory
headphone do not fold flat.
Accessory parts list are found at: ASIST / Model / Acc. Install Instructions / DUAL DVD
HEADRESTRAINT MONITOR / Service Part Number
Accessory part diagnostic is found at: ASIST / Model / Acc. Install Instructions / DUAL
DVD HEADRESTRAINT MONITOR / Diagnostic Flow Chart
In addition, technical assistance for the accessory DVD system is available. Please call
Invision Tech-line help at 866-869-7888 for any installation, repair or warranty assistance.
Figure 2 and Figure 3 are examples of accessory headphones.
Location of
A/B channel
switch
Armada and
Pathfinder style
Murano
style
Figure 2
Figure 3
Please see next page for diagnostic information.
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NTB14-022
Accessory Headphone Diagnostic Information:
The rear seat headphones have an “A” channel and a “B” channel. The channel switch is
located on the headphone ear pad case.
•
•
"A" corresponds to driver's side.
"B" corresponds to passenger side.
NOTE: Inform the customer about the “A” and “B” function of the headphones.
If a person is sitting on the driver side of the vehicle and their headphones are set to
channel “B”, the headphones may have static or intermittently operate (cut in and out).
OR
If a person is sitting on the passenger side of the vehicle and their headphones are set to
channel “A”, the headphones may have static or intermittently operate (cut in and out).
NOTE: If the headphones are set to the “correct channel” for the seating position, but
static is present or the headphones do not operate:
•
Check the condition of the headphone’s “AAA” batteries located under the
headphone cover.
•
The headphones also must have a clear line of sight to the DVD monitor for Infrared
transmission.
 If any materials or other accessories are obstructing the clear view between the
headphone and monitor, loss of transmission can occur.
Do not replace the headphones for any of the above issues.
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NTB14-022