ITB14047

Reference:
Date:
ITB14-047
September 24, 2014
VOLUNTARY SERVICE CAMPAIGN
2014 Q50 FUSE BOX B+ TERMINAL COVER
CAMPAIGN ID #:
P4249
APPLIED VEHICLE: 2014 Q50 (V37)
2014 Q50 Hybrid (V37)
Check Service COMM to confirm campaign eligibility.
INTRODUCTION
Infiniti is conducting a Voluntary Service Campaign on 2014 Q50 and Q50 Hybrid vehicles to install a Fuse Box
B+ Terminal Cover. This service will be performed at no charge for parts or labor.
IDENTIFICATION NUMBER
Infiniti has assigned identification number P4249 to this campaign. This number must appear on all
communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in
a dealer’s inventory.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.
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SERVICE PROCEDURE
Fuse Box Cover
1. Open the vehicle hood and remove the fuse box
cover.

The fuse box is located on the driver side
near the front of the engine compartment.
Figure 1
2. Install the Fuse Box B+ Terminal Cover as
shown.

The cover snaps in place.
Fuse Box B+
Terminal Cover
3. Reinstall the fuse box cover.
Figure 2
PARTS INFORMATION
DESCRIPTION
Fuse Box B+ Terminal Cover
PART NUMBER
24360 – 4GA0A
QUANTITY
1
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) I.D.
P4249
DESCRIPTION
Install Fuse Box B+ Terminal Cover
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OP CODE
P42490
FRT
0.2 hrs
ITB14-047
OWNER’S LETTER (example of typical owner’s letter)
Dear Infiniti Q50 Owner:
Infiniti is committed to providing the highest quality products and client experience. With that in mind, we want
to bring to your attention important information regarding an enhancement to your Q50 Infiniti InTouch™
system that will update your vehicle to current production-level software. Your vehicle is also eligible for a
voluntary service campaign that is being conducted by Infiniti to install a special cap to the fuse box component
as a safety improvement at no charge to you for parts or labor.
REASON FOR SOFTWARE UPDATE
Like many digital devices, the Infiniti InTouch™ system is designed to allow for software updates. This planned
update to the Infiniti InTouch™ system software will upgrade your software to current production levels, and is
designed to improve the functionality of the Infiniti InTouch™ system, and your overall driving experience.
Enhancements include:
 App availability
o Email
o Calendar
o Facebook®
o Google® search
 Improved audio volume control
 Improved system stability
REASON FOR SERVICE CAMPAIGN
As a result of post-crash test observations, Infiniti identified an opportunity to improve fuse box isolation.
WHAT INFINITI WILL DO
To ensure your continued satisfaction and confidence in your Q50, your authorized Infiniti retailer will perform
the Infiniti InTouch™ system software update. In addition to this software update, your Infiniti retailer will also
install a terminal cap over the B+ terminal in the underhood fuse box.
Both of these services will be performed at no cost to you for parts or labor. The software update and
terminal cap installation should take approximately 2 hours to complete, but your Infiniti retailer may require
your vehicle for a longer period of time based upon their work schedule.
WHAT YOU SHOULD DO
Please contact your Infiniti retailer at your earliest convenience in order to set an appointment to complete the
software update and service campaign. Please bring this notice with you to your service appointment. We
understand your time is valuable so your retailer will work with you to make the update as convenient as
possible.
After your vehicle has the system update installed, you will need to download the Infiniti InTouch App from the
Apple App or Google Play Stores to your smart phone to fully utilize the App features in your vehicle.
On behalf of everyone at Infiniti, thank you for being part of our family. We are truly excited for you to
experience the enhanced driving experience and additional functionality this enhancement will deliver.
Should you have any questions, our representatives would be pleased to assist you.
Call 1-800-662-6200 or visit http://www.infinitiusa.com/intouch.
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ITB14-047