P4249

Aftersales Retailer Support
2014 Q50 Infiniti InTouch™
Customer Satisfaction Initiative &
Fuse Box B+ Terminal Cover
Voluntary Service Campaign
Reference: P4248, P4249
Date: September 25, 2014
Attention: Retailer Principal, Sales, Parts and Service Managers
***** Retailer Announcement *****
Infiniti is announcing two retailer actions as detailed below:
Infiniti InTouch™ System Software Update
Like many digital devices, the Infiniti InTouch™ system is designed to allow for software
updates. This planned update to the Infiniti InTouch™ system software will upgrade the vehicle
software to current production levels, and is designed to improve the functionality of the Infiniti
InTouch™ system, and the overall driving experience. Enhancements include:

App availability
o
Email
o
Calendar
o
Facebook®
o
Google® search

Improved audio volume control

Improved system stability
Fuse Box B+ Terminal Cover Voluntary Service Campaign
As a result of post-crash test observations, Infiniti identified an opportunity to improve fuse
box isolation. Retailers will install a terminal cap over the jumper pin terminal in the fuse box.
IMPORTANT: Retailers are requested to repair any vehicles currently in inventory prior to retail
delivery to ensure customer satisfaction.
***** Campaign PNC Summary *****
Due to the specific repairs required on each vehicle involved in these actions, there are 2
separate PNC’s. The description of each PNC is as follows:

InTouch™ System Software Update
o

P4248 - ITB14-043
Fuse Box B+ Terminal Cover
o
P4249 - ITB14-047
***** Parts Information *****
USB software will be sent to all retailers via 2-day Fed-Ex and should begin arriving by
Thursday, September 25th. The majority of the work associated with the InTouch System
Software Update customer service initiative will not require parts.
Fuse Box B+ Terminal Cover Installation (P4249) affects approximately 51,751 Infiniti vehicles
in the U.S., of which approximately 8,814 are currently in retailer inventory.
Infiniti will automatically ship Terminal Cover parts to all retailers to install on affected vehicles
in their inventory and have parts on hand to service client vehicles. Retailers will begin to
receive these parts beginning Thursday September 25th from their facing PDCs.
***** Parts Availability*****
Additional terminal covers may be ordered through the parts ordering system as needed.
Part Number
Description
24360-4GA0A
Terminal Cover
Should you require an additional P4248-ITGEN5 2.0 USB memory stick due to loss or damage, it
can be ordered free of charge by contacting Denso Products Services Americas:


By phone – 1-888-285-4236
By email – [email protected] (make sure to supply your dealer code and
shipping address in the email).
***** Special Service Tool *****
A smart phone and wireless internet access (to avoid data charges) will be necessary to
complete part of the InTouch™ System Software Update (P4248). The update can be performed
by a technician using a smart phone. It is not necessary to use the client’s phone. The
following model phones are suggested for this update:
No special tool is required for Fuse Box B+ Terminal Cover Installation (P4249).
***** Repair Instructions *****
Infiniti has developed the following Campaign Bulletins containing instructions to perform this
software update and service campaign as well as parts and claims information.
The information will be available on ASIST and NNAnet.com on September 25, 2014.



ASIST
o
ITB14 -043 - InTouch™ System Software Update
o
ITB14 -047 - Fuse Box B+ Terminal Cover
NNAnet.com under My Documents in the following categories:
o
Parts>Campaigns>
o
Sales>Campaigns
o
Service>Campaigns>
Hint search on keywords:
o
P4248 – InTouch™ System Software Update
o
P4249 – Fuse Box B+ Terminal Cover
***** Vehicle Identification *****
MY 2014 Q50 vehicles subject to this software update and service campaign can be identified
as follows:

Service Comm – Beginning September 25th, Retailer sales and service departments can
complete an inquiry on Service Comm –I.D. P4248 & P4249– to determine if a vehicle is
subject to these actions.

VIN List – As a courtesy, posted with this announcement is a list of affected retailer
inventory VINs by region, district, and Retailer Code.
***** Retailer’s Responsibility *****
It is the retailer’s responsibility to check Service Comm using the appropriate Campaign I.D. for
the campaign status on each vehicle falling within the range of this voluntary service campaign
and customer service initiative which for any reason enters the service department. This
includes vehicles purchased from private parties or presented by transient (tourist) owners and
vehicles in retailer inventory. If a VIN subject to either of these actions was part of a retailer
trade, the letter associated with that VIN should be forwarded to the appropriate retailer for
service completion.
***** Owner Notification *****
Infiniti will begin notifying clients with potentially affected Q50 vehicles beginning September
26th, via U.S. Mail.
FAQ – Infiniti InTouch™ System Software Update:
Q.
What model year vehicles are involved?
A.
MY 2014 Infiniti Q50 vehicles.
Q.
How many vehicles are involved in the Infiniti InTouch™ System Update?
A.
Approximately 52,967 vehicles in the U.S are eligible for the InTouch™ System software
update.
Q.
Are you experiencing this condition on any other Infiniti (or Nissan) models?
A.
No. This update is not applicable to or necessary for any other Infiniti (or Nissan)
vehicles.
Q.
Why did the software change in production?
A.
The system is designed to receive periodic updates. Software may be updated from time
to time to optimize performance and ensure continued owner satisfaction.
Q.
Does this software update extend my free-trial period?
A.
The free-trial period is activated upon delivery of your vehicle. The software update
does not affect the timing of your free-trial period.
Q.
Are Infiniti InTouch™ functions limited while driving?
A.
Driver distraction regulations may cause certain functions to be unavailable while
driving. For example, keyboard entry is only available when the vehicle is stationary.
Q.
Does the software change the time it takes for the backup camera to display lines?
A.
No. Back up camera line display is not part of this software update.
Q.
How long will the software update take?
A.
This enhancement should take approximately 2 hours to complete, but your retailer may
require your vehicle for a longer period of time based upon their work schedule.
Q.
Will a loaner vehicle be provided while the retailer is servicing the vehicle?
A.
Alternate transportation may be provided under Infiniti’s Courtesy Vehicle Program
while your vehicle is being serviced. This is subject to vehicle availability. Check with
your retailer for availability and further details.
Q.
Is it safe to use my vehicle until the repairs can be made?
A.
Yes. Your Infiniti Q50 is safe and meets all applicable safety standards.
Q.
Where can I find more information on Infiniti InTouch™ features and services?
A.
http://www.infinitiusa.com/intouch.
Q.
Does this update affect Infiniti vehicles sold in other countries?
A.
Yes. Approximately 4,213 vehicles in Canada are affected.
FAQ – Fuse Box B+ Terminal Cover:
Q.
Is my vehicle safe to drive?
A.
Yes. Your Infiniti Q50 is safe and meets all applicable safety standards.
Q.
Is this a safety recall?
A.
No, this is a voluntary service campaign being conducted for client satisfaction
purposes.
Q.
What is the reason for this voluntary service campaign?
A.
As a result of post-crash test observations, Infiniti identified an opportunity to improve
fuse box isolation.
Q.
What will be the corrective action for this voluntary service campaign?
A.
Infiniti will install a terminal cover over the jumper pin in the underhood fuse box.
Q.
What model year vehicles are involved?
A.
Certain MY2014 Q50 vehicles manufactured between SOP (April 2013) and June 5, 2014.
Q.
Are you experiencing this condition on any other Infiniti (or Nissan) models?
A.
No. This condition does not affect any other Infiniti (or Nissan) vehicles.
Q.
How long will the corrective action take?
A.
In most cases, this service campaign should take less than 1 hour to complete, but your
Infiniti retailer may require your vehicle for a longer period of time based upon their
work schedule.