NTB14098

Classification:
Reference:
EL14-044
Date:
NTB14-098
October 13, 2014
2014 ROGUE; DTE DOES NOT RESET AFTER BATTERY
DISCONNECT/DISCHARGE AND THEN REFUEL
APPLIED VEHICLES:
2014 Rogue (T32)
NOTE: Does not apply to Rogue Select (S35)
APPLIED VIN / DATE:
2014 built Before 5N1AT2M(**)EC 838995 / May 23, 2014
IF YOU CONFIRM
All of the following:

The battery was disconnected, or
the battery was discharged,
Range / DTE
and then after reconnecting or
recharging the battery

Fuel was added to the fuel tank,
and then after adding fuel

The Range or DTE (Distance To
Empty) reading on the Vehicle
Information Display did not reset.
NOTE: If the above incident should occur, the Range/DTE will reset and function
correctly after the 2nd and subsequent refueling.
ACTION
Reprogram the Vehicle Information Display (METER/M&A) per the Service Procedure in
this bulletin.

Part of the Service Procedure, step 20 on page 8, is a confirmation that
reprogramming is needed to resolve the above incident.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
IMPORTANT: Before starting, make sure:

ASIST on the CONSULT PC has been synchronized to the current date.

All CONSULT-III plus (C-III plus) software updates (if any) have been installed.
NOTE: The CONSULT PC automatically gets applicable METER reprogramming
data during ASIST synchronization.

A screen print for Warranty documentation can be done from the CONSULT PC
during this process while still connected to the vehicle.

No DTCs stored.
o Use C-III plus to perform Self Diagnosis for all systems.
o If there are any DTCs, diagnose, perform repairs, and erase DTCs before
continuing.
1. Connect the plus VI to the vehicle.
CAUTION: Make sure the plus VI is securly connected. If the plus VI connection is
loose during reprogramming, the process will be interrupted and the the control unit
may be damaged.
2. Connect the AC Adapter to the CONSULT PC.
CAUTION: Be sure to connect the AC Adapter. If the CONSULT PC battery voltage
drops during reprogramming, the process will be interrupted and the control unit
may be damaged.
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3. Connect the GR-8 set to “Power Supply” mode.
CAUTION: Be sure the battery charger is connected securely to the battery. Make
sure the battery voltage stays between 12.0V and 15.5V during reprogramming. If
the battery voltage goes out of this range during reprogramming, the control unit
may be damaged.
4. Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range
of the CONSULT PC and the VI.
CAUTION: Make sure to turn off all external Bluetooth® devices. If Bluetooth® signal
waves are within range of the CONSULT PC and the VI during reprogramming,
reprogramming may be interrupted, and the control unit may be damaged.
5. Turn the ignition ON with the engine OFF.

The engine must not start or run during the reprogramming procedure.
6. Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC,
blower, rear defogger, audio, NAVI, seat heater, steering wheel heater, etc.
IMPORTANT: Make sure to turn OFF all vehicle electrical loads. Make sure the
battery voltage stays between 12.0V and 15.5V during reprogramming. If the battery
voltage goes out of this range during reprogramming the control unit may be
damaged.
7. Turn ON the CONSULT PC.
8. Select CONSULT-III plus (open C-III plus).
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9. Wait for the plus VI to be recognized.

Serial number will display when the plus VI is recognized.
Plus VI is
recognized
Figure 1
10. Select Re/programming, Configuration.
Step
10
Figure 2
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11. Use arrows (if needed) to view and read all precautions.
12. Check the box confirming the precautions have been read.
13. Select Next.
Step
11
Step
12
Step
13
Figure 3
14. If the screen in Figure 4 displays, select Automatic Selection(VIN).

If the screen in Figure 4 does not display, skip to step 15.
Step
14
Example
Figure 4
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15. Make sure VIN or Chassis # matches the vehicle’s VIN.
16. If the correct VIN is displayed, select Confirm.
Step 15
Verify here
Step
16
Figure 5
17. Select Confirm.
Step
17
Figure 6
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18. Select METER/M&A.
Step
18
Figure 7
19. Select Reprogramming.
Step
19
Figure 8
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20. When you get to the screen shown in Figure 9, confirm this bulletin applies as follows.
A. Find the METER/M&A Part Number and write it on the repair order.
NOTE: This is the current METER Part Number (P/N).
Step
20
Figure 9
B. Compare the P/N you wrote down to the Current Meter Part Numbers in Table A
below.

If there is a match, the METER needs to be reprogrammed to resolve the
incident described in this bulletin. Continue with the reprogramming procedure.

If there is not a match, reprogramming does not apply. Refer to ASIST for further
diagnostic information.
Table A
CURRENT METER PART NUMBER: 248104BA0A, 4BA0B, 4BU0B
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22. Select Save.
Step
22
Figure 10
23. Select Next.
Step
23
Figure 11
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24. Use arrows (if needed) to view and read all precautions.
25. Check the box confirming the precautions have been read.
26. Select Next.
Step
24
Step
25
Step
26
Figure 12
27. Read the Current Part Number and Part Number After Reprogramming. They
should be different.
28. Select Next.
Step 27
These numbers
should be
different
Step
28
Figure 13
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29. Make sure OK is highlighted green (battery voltage must be between 12.0 and 15.5
Volts).
30. Select Next.
IMPORTANT: Battery voltage must stay between 12.0 and 15.5 Volts during
reprogramming or METER reprogramming may be interrupted and the control unit may
be damaged.
Monitor battery
voltage here
Step
29
Step
30
Figure 15
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NOTE: In the next step, the reprogramming process will begin when Start is selected.
31. Select Start.
Monitor battery
voltage here
Step
31
Figure 16
32. Wait for both progress bars to complete.
Step
32
Figure 17
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33. When the screen in Figure 19 displays, the reprogramming is complete.
NOTE: If the screen in Figure 19 does not display (reprogramming does not complete),
refer to the information on the next page.
34. Disconnect the battery charger from the vehicle.
35. Select Next.
Step
35
Figure 19
NOTE: DTC Erase must be performed before C-III plus will provide the final
reprogramming confirmation report. Continue with the reprogramming procedure on
page 15.
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If reprogramming does not complete and the “!?” symbol displays as shown in
Figure 20:

Check battery voltage (12.0 –
15.5V).

Ignition is ON, engine is not
running.

External Bluetooth® devices are
OFF.

All electrical loads are OFF.

Select Retry and follow the on
screen instructions.
NOTE: Retry may not go
through on first attempt and can
be selected more than once.
Figure 20
If reprogramming does not complete and the “X” symbol displays as shown in
Figure 21:

Do not disconnect the plus VI
or shut down C-III plus if
reprogramming does not
complete.

Check battery voltage (12.0 –
15.5V).

CONSULT A/C adapter is
plugged in.

Ignition is ON, engine is not
running.

Transmission in Park.

All C-III plus / plus VI cables are
securely connected.

All C-III plus updates are
installed.

Select Home, and then restart
the reprogram procedure
from the beginning.
Figure 21
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36. Erase all DTCs as follows:
a. Turn the ignition OFF.
b. Turn the ignition ON.
c. Wait for DTC erase to complete.
ON
Turn ignition ON > OFF > ON
Figure 22
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37. Verify the before and after part numbers are different.
38. Print a copy of this screen (Figure 23) and attach it to the repair order.
39. Select Confirm.
Step
37
Step
38
Step
39
Figure 23
NOTE: If you cannot print the above screen:
a. Select Screen Capture.
b. Name the file.
c. Save the file in My Documents.

A copy of the screen is now saved in the CONSULT PC. It can be retrieved and
printed at a later time.
40. Close C-III plus.
41. Turn the ignition OFF.
42. Disconnect the plus VI from the vehicle.
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CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Reprogram METER/M&A
(1)
RX4QAA
HD
32
0.5 hrs.
(1) Refer to the electronic parts catalog (FAST or equivalent) and use the appropriate
Combination Meter part number (24810-XXXXX) as the Primary Failed Part (PFP).
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