ITB14043A

Classification:
Reference:
Date:
EL14-042a
ITB14-043a
December 6, 2014
CUSTOMER SATISFACTION INITIATIVE
2014 Q50 AUDIO SOFTWARE UPDATE
This bulletin has been amended. Steps to unlock/lock the SD card and instructions to use the iPod in place of the
iPhone and Android devices have been added. The Claims Information has been updated, and some Figures have been
clarified. Please discard the previous version of this bulletin.
APPLIED VEHICLE:
2014 Q50 (V37)
NOTE: You MUST use Service Comm to confirm bulletin Applicability.
SERVICE INFORMATION
As part of Infiniti’s commitment to continually improve both the quality and durability of our products, Infiniti is
offering owners of the 2014 Q50 the opportunity to have their vehicle’s InTouch Audio system software
upgraded with a production change that has been incorporated in the Q50 manufactured after their vehicle was
produced. With this Q50 Customer Satisfaction Initiative, all Infiniti retailers are authorized to perform this
service upgrade at no cost to the customer for parts or labor. This Customer Satisfaction Initiative is intended to
improve the overall driving experience, and to add additional features, to maximize the driving experience of
Q50 owners.
REASON FOR SOFTWARE UPDATE
Like many digital devices, the Infiniti InTouch™ system is designed to allow for software updates. This update
to the Infiniti InTouch™ system software will upgrade your software to current production levels, and is
designed to improve the functionality of the Infiniti InTouch™ system, and your overall driving experience.
Enhancements include:
 App availability
o Email
o Calendar
o Facebook®
o Google® search
 Improved audio volume control
 Improved system stability
In order to take advantage of Infiniti's Q50 Customer Satisfaction Initiative, Infiniti Q50 owners must contact
their Infiniti retailer and schedule a service appointment.
Infiniti is taking this action to ensure Q50 owners have continued satisfaction with their vehicle. Please
encourage Infiniti Q50 owners who may be affected by the Q50 Customer Satisfaction Initiative to take
advantage of this opportunity to update their Q50 vehicle.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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SERVICE PROCEDURE
The software update required for this procedure is contained on “P4248-ITGEN5 2.0 USB memory stick”:

Each dealer was previously mailed one P4248-ITGEN5 2.0 USB memory stick, free of charge.

Should you require an additional P4248-ITGEN5 2.0 USB memory stick due to loss or damage, it can
be ordered free of charge by contacting Denso Products Services Americas:
By email (preferred method) – [email protected] (make sure to supply your dealer code
and shipping address in the email).
By phone – 1-888-285-4236 (ask for navi help desk).
Figure A

Each dealer has also been shipped one iPod touch® free of charge.

If additional iPod touch® devices are required, they can be purchased through Tech Mate.
Part number: 676-MGG82LL A
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IMPORTANT: For vehicles equipped with Navigation, make sure the lock tab on the Map SD card is in the
UNLOCKED position (see Figure B), or the software update cannot be performed:
a. Locate the SD card slot in the center console box and remove the MAP SD card.
b. Verify: Make sure the MAP SD card is UNLOCKED.
c. Re-insert the SD card and make sure it is locked in. The label on the SD card should not be visible.
Unlocked
Locked
OK
NG
Figure B
Install Software Update
CAUTION:
 Do not start the software update if you notice any malfunctions such as a “frozen” screen.
 Make sure the vehicle has at least ¼ tank of fuel before starting the software update.
 Do not stop the engine while updating the software.
 The engine must continue to run while software updates are in process. The update processes can take up
to 60 minutes (1 hour), depending on the current software version.
 Make sure the engine hood is open and stays open during the entire procedure.
 Do not press the ignition button (start/stop button) during software updates or damage to the DCU (Display
Control Unit) may occur.
 Make sure you are using P4248-ITGEN5 2.0 USB memory stick (see Figure A on page 2).
NOTE:
 On page 6 (Reset App Data and Settings) of the following procedure; the Clock, Compass, Driving
Performance, and Maintenance Note Apps will all be reset to the default factory settings. All user settings
will be lost.
 There is an FAQ section at the end of the Service Procedure.
 There are six parts to this software update procedure:






Software Update
Reset App Data and Settings
Head Unit Proxy update
Verify Apps Software Update
Return vehicle settings to default and remove smartphone from system
Verify Software Update
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IMPORTANT: For Hybrid vehicles it is necessary to open the driver door, and keep it open, to ensure the
engine continues running during the entire update process.
Software Update
1. Turn the ignition ON. (Engine running or READY to drive mode.)

Keep the transmission in Park and the parking brake set.
2. Wait for the lower display screen to fully initialize:

Wait for the following messages to clear from the bottom of the lower screen:
 Loading…Please Wait
 Now Loading All APPS
 Loading Completed

If this pop up screen “After registering…”
appears (Figure 1), select Later.

When screens are fully initialized, the bottom
of the lower screen will show the center dot
highlighted; “○○●○○” (See Figure 2).
3. Turn the audio system OFF.
Figure 1
Center dot
Figure 2
4. Insert the USB memory stick into a USB port.

After about 15 seconds the upper display will
automatically show the update screen shown
in Figure 4.

If the screen in Figure 3 appears, this
reprogram has already been done. Proceed to
and perform Reset the App Data and
Settings on page 6.
NOTE: Confirm that you are using
P4248-ITGEN5 2.0 USB Flash Drive.


USB ports are located in the center
console box.
Either USB port is OK to use.
Figure 3
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5. Select Yes to begin the Software Update.
XXXXXXXXX
XXXXXXXXX
XXXXXXXXX
XXXXXXXXX
Figure 4

Confirm the progress bar is shown and starts
moving. (The system is now loading the new
software into the vehicle.)

Update time is approximately 60 minutes. It is
OK to leave the vehicle unattended while the
update is installing.
Figure 5
6. Complete the Software Update as follows:
a. Confirm the “Program updated” screen is
displayed.
b. Remove the USB memory stick from the USB
port.
c. Select Restart.
d. Wait for screens to fully initialize; the bottom of
the lower screen must show the center dot
highlighted; “○○●○○” (Figure 2).
Figure 6
7. Turn the ignition OFF for 60 seconds.
NOTE: The display in the center of the instrument cluster will turn OFF after about 60 seconds.
8. Turn the ignition back ON and allow the display to fully initialize.

Center dot highlighted; “○○●○○” as shown in Figure 2.
9. Insert the USB memory stick into a USB port a second time.

If the screen in Figure 4 appears, the reprogram has not completed.
 Perform steps 5 through 9 again.

If the screen in Figure 3 appears (displayed for 2-3 seconds), the reprogram has completed.
 Remove the USB memory stick and turn the ignition OFF, and then proceed to “Reset the App
Data and Settings” on the next page.
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Reset the App Data and Settings
NOTE:
 This step will reset Clock, Compass, Driving Performance, and Maintenance Note Apps to the default
factory settings. All user settings will be lost.

Do not perform “Reset Settings” in the System Diagnostic menu. This will erase all settings and you will
lose the configuration of the DCU. If configuration is lost, you must manually configure the Multi AV
using CONSULT-III plus.
1. Turn the ignition ON. (Engine running or READY to drive mode.)

Keep the transmission in Park and the parking brake set.
2. Wait for the lower display screen to fully initialize:

Wait for the following messages to clear from the bottom of the lower screen:
 Loading…Please Wait
 Now Loading All APPS
 Loading Completed

If this pop up screen “After registering…”
appears (Figure 7), select Later.

When screens are fully initialized, the bottom
of the lower screen will show the center dot
highlighted; “○○●○○” (See Figure 8).
Figure 7
Figure 8
Center dot
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3. Reset App Data and Settings as follows:

For vehicles with Navigation first select the
right arrow ( > ) once.
Right arrow
Figure 9
Step 3a
a. Select App Garage (with or without
Navigation).
Figure 10
Step 3b
b. Select App Garage Settings.
Figure 11
c. Scroll the screen down and then select
Factory Data Reset.
NOTE: The screen may need to be scrolled to the
bottom to show Factory Data Reset.
Step 3c
Scroll here
Figure 12
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d. Select Yes.
Step 3d
Figure 13
e. When reset is compete – the “App Garage Setting” screen (Figure 12) will display.
NOTE:
 If the pop up screen “XXXXX has stopped unexpectedly” appears (Figure 14), select OK.
 Wait for pop up screen “Resetting…….” to disappear.
 The screen will then return to the “App Garage Setting” screen (Figure 12).
Figure 14
4. Repeat steps “3c” and “3d” a second time (perform steps “3c” and “3d” a total of 2 times) and then proceed
to step 5.
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5. Reset the time and date.

Vehicles with Navigation proceed to step 6;
the time and date will update automatically.

Vehicles without Navigation reset with steps
“a” through “h” below and then proceed to
step 6.
Step 5b
a. Select MENU.
b. Select Settings.
Figure 15
Step 5c
c. Select Clock.
Figure 16
Step 5d
d. Select the right arrow ( > ) once.
Figure 17
e. Adjust Time (hr.& Min)
f.
Select Settings below time.
g. Adjust calendar (Year, Month, Day)
Adjust hr, Min,
Year, Month
and Day.
h. Select Settings below calendar.
6. Turn the ignition OFF and wait for 1 minute.
7. Turn the ignition back ON and allow the display to
fully initialize and then proceed to Head Unit
Proxy Update.

Center dot highlighted; “○○●○○” as shown in
Figure 2.
Figure 18
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Head Unit Proxy Update
IMPORTANT:


In the following steps an iPod touch® will be required. (Tech Mate part number 676-MGG82LL A.)
When performing the following procedure use the service department WiFi. Cellular data charges are not
covered by this bulletin or under warranty.
1. Install the “Infiniti InTouch” App onto the iPod touch® (if not already present) from Apple App Store:
2. After Infiniti InTouch has been downloaded, connect the device with a USB cable directly to the USB port in
the center console.

When iPod touch® is connected, if the message “New iPod Device Detected. Create/Replace iPod
voice recognition data?” is displayed, select NO.
IMPORTANT: Verify that the iPod touch® has good data reception (can access internet) before continuing. If
the iPod touch® does not have good data reception, move vehicle to an area for better reception.
3. Start “Infiniti InTouch” App and then:
a.
b.
c.
d.
Select United States, and then select OK.
Select Accept for “Infiniti InTouch Apps Service Terms and conditions” (Figure 20 on page 11).
Select Use as Guest.
Select the Menu button on the vehicle and then select YES to the message “Allow app to access the
network” (Fig. 21).
If “Allow app to access the network” does not appear after pressing the MENU button:
 Check the iPod touch® connection.
 Confirm the setting is correct by going to App Garage > App Garage Settings > Network
Notification > ON.
Step 3
Step 3a
Figure 19
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Step 3c
Step 3b
Figure 20
If this message
appears select Yes
Figure 21
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e. After “Connected” is displayed on the iPod touch®, select Next.

f.
If the InTouch app will not connect, turn the ignition OFF wait 15 seconds and turn ignition back
ON.
Select Manage My Apps.
g. Turn OFF ALL Apps except Google “Online Search”.

Screen may need to be scrolled down to turn off additional Apps.
Step 3e
Toggled OFF
Step 3d
Turn ON
Online Search
Figure 22
4. Download Online Search from the iPod touch® to the vehicle.
a. Select the vehicle’s MENU screen and then:

For vehicles with navigation scroll the screen to the right (Figure 23) and then select App Garage
(Figure 24).

For vehicles without navigation select App Garage (Figure 24).
With
navigation
Select
Figure 23
Figure 24
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b. Scroll the App Garage screen to the bottom
(Figure 25).
Scroll here
Figure 25
c. When the Online Search has downloaded:

The left hand scroll bar will move UP
slightly, but the app will still be hidden
(Figure 26).
Moves up slightly
Figure 26
d. Scroll the screen to the bottom again to
confirm that Online Search has been
downloaded (Figure 27).
Scroll again
NOTE: Download of Online Search will take
approximately 5 minutes to complete:
Figure 27
IMPORTANT: Verify that the iPod touch® has good data reception (can access internet). If the iPod touch®
does not have good data reception, move vehicle to an area to allow the app to download.
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Step 5
5. Scroll the App Garage screen back to the top and
select Vehicle Apps Manager.
Figure 28
6. Select Yes.
Step 6
Figure 29
Step 7
7. Select All Apps.
Figure 30
Step 8
8. Scroll down and then select HeadUnitProxy.
Figure 31
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Step 9
9. Select Update.
X.X.X
Figure 32
10. Select Yes.
Step 10
Figure 33
NOTE: Several messages will be displayed at the
bottom of the screen as the HeadUnitProxy is
updated (Figure 34):



Waiting for server…
Downloading…
Installing…
X.X.X
X.X.X
Figure 34
11. When the “HeadUnitProxy updated” message
appears select OK.
Step 11
Figure 35
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Verify Apps Software Update
1. Return to the vehicles Apps MENU and then:

For vehicles with navigation scroll the screen to right and then select App Garage (Figure 36).

For vehicles without navigation select App Garage (Figure 36).
Without
navigation
With
navigation
Figure 36
Step 2
2. Select App Garage Settings.
Figure 37
Step 3
3. Select System Information.
Figure 38
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Step 4
4. Verify “System Version”.

2.3.7.1077
Make sure the System Version is “2.3.7.1077”
or above.
Figure 39
Step 6
5. Return to “App Garage Settings” (Figure 40).
6. Select All Apps.
Figure 40
Select one or the other
7. Select either Calendar or Email.
Figure 41
Step 8
8. Select App Information.
Figure 42
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Step 9
9. Verify the Version numbers are:


1.2.968
Step 10
Email:
“1.2.968” or above
Calendar: “1.3.1053” or above
10. Select the “back button” twice to return to “App
Garage Settings” (Figure 43).
Figure 43
Step 11
11. Select All Apps.
Figure 44
12. Scroll the screen down and select Online Search.
Step 12
Scroll here
Figure 45
Step 13
13. Select App Information.
Figure 46
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Step 14
8.19.672
14. Verify the Version for Online Search is “8.19.672”
or above.
Figure 47
15. From the MENU screen select App Garage and
then Online Search.
Step 15
Figure 48
16. Push on the upper right hand corner of the screen
(see Figure 49), 15 times or more, until
“hup hmic1……..…” pop-up (see Figure 50)
appears on the upper screen.
Apply pressure here
15 times or more.
17. Verify the version is “0.9.21” or above.
Figure 49
18. Select OK.
19. If all Versions are correct, proceed to the next
page; Return Vehicle Settings to Default and
Remove iPod touch® from System.

0.9.21 0.9.21 0.9.21 0.9.21 0.9.21
0.9.21 v_code
Step 17
Step 18
If any Version is incorrect perform Head Unit
Proxy Update on page 10.
Figure 50
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Return Vehicle Settings to Default and Remove iPod touch® from System
1. While the iPod touch® is still connected, turn OFF
the Online Search on the Infiniti InTouch
(Figure 51).
Toggled to OFF
NOTE: This will disable the app from both the iPod
touch® and the vehicle.
Figure 51
2. Confirm that Online Search is no longer available
on the App Garage screen (Figure 52).
NOTE: This may take up to 2 minutes after being
turned OFF.
3. Return to the MENU screen.
4. Disconnect the USB cable.
Figure 52
5. Proceed to Delete Unit Connection Log on the
next page.
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Delete Unit Connection Log
1. Confirm that the audio system is OFF. If not OFF,
turn it OFF by pressing the volume knob.

Make sure “Audio OFF” is shown on the
bottom of the upper display screen
(Figure 53).
Figure 53
Step 2
2. Select Settings.
Figure 54
3. Push the right side of the seek button ( >>I )
3 times.
Right side of SEEK
button 3 times
Figure 55
4. Push and hold on the screen in the area below the
right arrow icon ( > ) until the screen changes
(about 5 seconds).


If the “System Diagnostics” screen (Figure 57)
does not displayed, repeat steps 1 through 3
above.
Press here
If the “System Diagnostics” screen (Figure 57)
is displayed, proceed to step 5 on the next
page.
Figure 56
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Step 5
5. Select ### Confirmation/Adjustment.
Figure 57
6. Scroll the screen down and then select Delete
Unit Connection Log.
Step 6
Figure 58
7. Select Yes.
Step 7
8. Wait for 1 minute to allow the log to clear.
Figure 59
9. Select the “back button” TWICE.

The system will restart automatically.

Wait for screens to fully initialize; the bottom of
the lower screen must show the center dot
highlighted; “○○●○○”
Step 9
10. Turn the ignition OFF for at least 60 seconds to
complete the update.
Figure 60
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FAQ:
Q. What happens if the engine turns off on a hybrid vehicle?
A. This should not happen if the door is opened after pushing the start button. If the door is not opened after
pushing the start button and the engine does stop and go into EV mode; open the door. The engine should
start back up automatically.
CAUTION: Do not press the start/stop button while software updates are in progress. Doing so may
cause damage to the DCU (Display Control Unit).
Q. What do I do if the below screen appears?
A. Select “Later” and then continue with the procedure. This is covered in step 2 on page 3 of the procedure
but this message can appear at other times in the update process.
Q. Is it OK to leave the vehicle unattended between or during long updating times?
A. Yes. Software updates will install automatically once initiated and do not require user input. The update
should stop after install is complete.
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CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (“CM”) I.D.
P4248
DESCRIPTION
Update ITGEN5
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OP CODE
P42480
FRT
0.9 hrs.
ITB14-043a
OWNER’S LETTER
Dear Infiniti Q50 Owner:
Infiniti is committed to providing the highest quality products and client experience. With that in mind, we want
to bring to your attention important information regarding an enhancement to your Q50 Infiniti InTouch™
system that will update your vehicle to current production-level software.
REASON FOR SOFTWARE UPDATE
Like many digital devices, the Infiniti InTouch™ system is designed to allow for software updates. This planned
update to the Infiniti InTouch™ system software will upgrade your software to current production levels, and is
designed to improve the functionality of the Infiniti InTouch™ system, and your overall driving experience.
Enhancements include:
 App availability
o Email
o Calendar
o Facebook®
o Google® search
 Improved audio volume control
 Improved system stability
WHAT INFINITI WILL DO
To ensure your continued satisfaction and confidence in your Q50, your authorized Infiniti retailer will perform
the Infiniti InTouch™ system software update at no cost to you for parts or labor. This enhancement should
take approximately 2 hours to complete, but your Infiniti retailer may require your vehicle for a longer period of
time based upon their work schedule.
WHAT YOU SHOULD DO
Please contact your Infiniti retailer at your earliest convenience in order to set an appointment to complete the
software update. Please bring this notice with you to your service appointment. We understand your time is
valuable so your retailer will work with you to make the update as convenient as possible.
After your vehicle has the system update installed, you will need to download the Infiniti InTouch App from the
Apple App or Google Play Stores to your smart phone to fully utilize the App features in your vehicle.
On behalf of everyone at Infiniti, thank you for being part of our family. We are truly excited for you to
experience the enhanced driving experience and additional functionality this enhancement will deliver.
Should you have any questions, our representatives would be pleased to assist you.
 Call 1-800-662-6200 or
 Visit http://www.infinitiusa.com/intouch.
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