P4248A

Aftersales Retailer Support
2014 Q50 Infiniti InTouch™
Customer Satisfaction Initiative
Update – New Bulletin, iPod, Flat Rate Time
Change
Reference: P4248
Date: December 5, 2014
Attention: Retailer Principal, Sales, Parts and Service Managers
***** Retailer Announcement *****
As an update to our original campaign announcement on Thursday, September 25th, 2014,
Infiniti would like to inform retailers that a revised campaign technical service bulletin is now
available.
The procedure no longer requires retailers to use their personal celluar device to perform
Infiniti InTouch™ head unit proxy updates. A new tool (676-MGG82LL A - iPod Touch) will be
shipped to each retailer to perform this software update. Retailers can continue to use personal
cellular devices if they choose, but the instructions will no longer be available in the bulletin.
***** Flat Rate Time Change *****
The flat rate time for performing this software update has been increased to 0.9hrs (OP Code
P42480). The flat rate time for performing the update and replacing the control unit has
increased to 1.5hrs (OP Code P42482) This change became effective on December 1st, 2014.
Claims processed on or after that date will receive the new flat rate time regardless of repair
order open date. Any claims submitted prior to this date will receive a credit of 0.3hrs. Credits
will appear on each retailer’s end of month retailer credit status report.
***** Special Service Tool *****
All retailers will receive one Special Tool (676-MGG82LL A - iPod Touch) at no cost. This tool
will be sent to all retailers via UPS and should begin arriving by Monday, December 8th , 2014.
If you have not received your special tool by Tuesday, December 9th, please contact us to assist
you with tracking the shipment [email protected].
Once received, retailers will need to download the Infiniti InTouch APP which can be found on
the Apple iTunes APP store.
Retailers can order additional special tools through Tech-Mate via the following two
methods:
 Via telephone Order: 1-800-662-2001

Via Online Order: www.nissantechmate.com
Note: The iPod Touch is not unique to this campaign. Retailers may purchase iPod
Touch through other venues as needed.
***** Parts Availability*****
As a reminder, should you require an additional P4248-ITGEN5 2.0 USB memory stick due to
loss or damage, it can be ordered free of charge by contacting Denso Products Services
Americas:


By phone – 1-888-285-4236
By email – [email protected] (make sure to supply your dealer code and
shipping address in the email).
***** Claims Information *****
Submit a Campaign (CM) line code using the following claims Coding:
CAMPAIGN (“CM”) I.D.
DESCRIPTION
P4248
P4248
Update IT Gen 5 2.0
Update IT Gen 5 2.0, and Replace
Control Unit
OP CODE
FRT
P42480
0.9 hrs.
P42482
1.5 hrs.
***** Repair Instructions *****
Infiniti has released an updated campaign technical service bulletin (ITB14-043a) for Customer
Satisfaction Initiative P4248. The bulletin will be available on ASIST on December 8th.

ASIST – ITB14-043a