PM554

NISSAN
BULLETIN
2015 Altima,
Voluntary Service Campaign
Reference: PC346, PM554
Date: April 23, 2015
Attention: Dealer Principal, Sales, Service & Parts Managers
*****Dealer Announcement*****
Nissan is conducting a Voluntary Service Campaign on approximately 390 specific 2015
Nissan Altima and Rogue vehicles and 157 specific NV200 vehicles to replace the torque
converter assembly. Due to an isolated manufacturing issue, the subject vehicles may have
been assembled with an incorrect torque converter assembly and could experience torque
converter judder, lack of power with MIL On, or possible engine stop at idle).
Nissan plans to notify potentially affected customers in May, asking them to bring their
vehicles to an authorized dealer to have the torque converter assembly replaced.
Nissan is committed to a high level of customer safety, service and satisfaction and is
working with its dealers to provide an outstanding ownership experience to Nissan Altima
and Rogue owners.
IMPORTANT: Dealers are requested to repair any vehicles currently in inventory
prior to retail delivery to ensure customer satisfaction.
***** What Dealers Should Do *****
1. Verify the subject vehicle is affected by this Voluntary Service Campaign using Service
Comm I.D. PC346 (Altima or Rogue) or PM554 (NV200).
2. Repair all vehicles using the attached repair bulletin NTB15-038.
3. Use the attached Parts Order Form to order parts.
NOTE: A rental allowance is available on the campaign.
EXPENSE CODE
502
DESCRIPTION
Rental Expense
AMOUNT
$40 (per day) – 3 days MAX
***** Part Information/Availability *****
Part Number
31100-28X0A
31100-28X0C
31526-3VX0B
Description
2015 Altima & Rogue Torque Converter Assembly (AWD & FWD)
2015 NV200 Torque Converter Assembly
Overflow Plug O-Ring
(included with Torque Converter restricted parts order)
999MP-NS300P
Up to 9 quarts of Genuine Nissan NS-3 Fluid
Genuine Nissan NS-3 Fluid is available through the Nissan Maintenance Advantage
program: Phone: 877-NIS-NMA1 (877-647-6621). Website order via link on dealer
portal www.NNAnet.com and click on the “Maintenance Advantage” link.
Torque Converter parts for this campaign are currently on restriction. Use the parts order
form provided to order parts. Also, reference the applicable Electronic Service Manual area
for any one time use parts as needed.
NOTE: Dealers should claim one time use parts as needed under the campaign line
on the repair order.
Due to the small volume of vehicles included in this campaign, an estimate of affected
customer count has been provided with this announcement. Customer counts were
determined by aligning VINs with dealer assigned customer base. Dealers can use this as a
guide for ordering parts.
***** Repair Instructions *****
Nissan has released a bulletin (NTB15-038) containing instructions to perform this
voluntary service campaign. The bulletin and information above will be available on ASIST,
www.NNAnet.com, and Dealer360 (recalls & campaigns community forum) on April 23rd,
2015.

ASIST – NTB15-038

NNAnet.com under My Documents in the following categories:
o Parts>Campaigns>
o Sales>Campaigns
o Service>Campaigns>
 Keyword Search: PC346 or PM554
***** Vehicle Identification – Dealer Inventory *****
There are approximately 390 2015 Nissan Altima and Rogue vehicles and 157 NV200
vehicles affected by this voluntary service campaign, of which 135 are in dealer inventory.
2015 Nissan Altima, Rogue, & NV200 vehicles subject to this Voluntary Service
Campaign can be identified through two methods:

SERVICE COMM – Beginning April 23rd, dealer service departments can
complete an inquiry on SERVICE COMM – I.D. PC346 (Altima & Rogue) or
I.D. PM554 (NV200) - to determine if a vehicle is subject to this voluntary
service campaign.

VIN List – As a courtesy, posted with this announcement is a list of affected
dealer inventory VINs by region, district, and Dealer Code.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check SERVICE COMM using the appropriate Campaign
I.D. for the campaign status on each vehicle falling within the range of this voluntary
service campaign which for any reason enters the service department. This includes
vehicles purchased from private parties or presented by transient (tourist) owners and
vehicles in dealer inventory. If a VIN subject to this service campaign was part of a dealer
trade, the letter associated with that VIN should be forwarded to the appropriate dealer for
service completion. Nissan requests dealers to perform this repair on vehicles in inventory
prior to being retailed to ensure customer satisfaction.
***** Owner Notification *****
Nissan will begin notifying affected owners in May via U.S. Mail to take their vehicles to a
Nissan dealer for repair under this service campaign.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
FAQ:
Q.
What is the reason for this service campaign?
A.
Due to an isolated manufacturing issue, the subject vehicles may have been
assembled with an incorrect torque converter assembly and could experience torque
converter judder, lack of power with MIL On, or possible engine stop at idle).
Q.
Is there any charge for this repair?
A.
No, the repairs will be made at no charge for parts and labor.
Q.
When will vehicle owners be notified?
A.
Nissan will begin notifying owners of potentially affected vehicles in May, asking
them to bring their vehicle in for repair.
Q.
I did not receive a letter, how can I tell if my vehicle is affected?
A.
Only a very small number of vehicles were affected. Please provide your vehicle
identification number (VIN) so that I can check if your vehicle is included in this
campaign.
Q.
How many vehicles are involved in this voluntary service campaign?
A.
Approximately 547 vehicles in the U.S and Puerto Rico are potentially affected.
Q.
What model year vehicles are involved?
A.
This service campaign potentially affects specific MY 2015 Nissan Altima, Rogue, and
NV200 vehicles.
Q.
Are you experiencing this condition on any other Nissan (or Infiniti)
models?
A.
No. This condition does not affect any other Nissan (or Infiniti) vehicles.
Q.
Is this a safety recall?
A.
No, this is a service campaign being conducted for customer satisfaction purposes,
but it is important that your vehicle is remedied if your received a notification letter.
Q.
What will be the service department action?
A.
To assure your continued satisfaction and confidence in your vehicle, Nissan is
offering to replace the torque converter assembly with a new one at an authorized
Nissan dealer at no charge to you for parts or labor.
Q.
How long will the corrective action take?
A.
It should take approximately 8 hours to replace the vehicle’s torque converter
assembly. Your dealer may require your vehicle for a longer period of time based on
their work schedule.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
A rental allowance is available on the campaign.
EXPENSE CODE
502
DESCRIPTION
Rental Expense
AMOUNT
$40 (per day) – 3 days MAX
Q.
Are there any parts required for the dealer to perform this service
campaign?
A.
Yes. A new torque converter assembly and overflow plug O-ring is required. Dealers
should also reference the applicable section of the Electronic Service Manual for any
one time use parts and order as needed. Dealers should claim the parts used in this
repair on the same line item as the campaign.
Q.
Do I need to make an appointment in advance?
A.
Yes. An appointment made in advance will be helpful to ensure that your Nissan
dealer has the necessary parts available to repair your vehicle.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform the service campaign.
For CA: Please inform us of the dealer where you would like to have the corrective
action completed.
Q.
Does this update affect Nissan vehicles sold in other countries?
A.
Yes. Approximately 58 Nissan Altima and Rogue vehicles in Canada, 9 Altima in
Mexico, and 3 Rogue may be affected in Puerto Rico.