PM554OL

FINAL - 2015 NV200 Torque Converter- Owner Letter – PM554
OWNER NOTFICATION
Dear Nissan [NV200] Owner:
Nissan is committed to providing the highest levels of product safety, quality and customer
satisfaction. With that in mind, we want to bring to your attention important information
regarding a voluntary service campaign being conducted by Nissan to replace the torque
converter assembly in your vehicle.
REASON FOR SERVICE CAMPAIGN
Your vehicle may have been manufactured with an incorrect torque converter assembly. In
some instances, this could result in transmission judder, or lack of power with Malfunction
Indicator Light illuminated. In rare instances, this could possibly result in engine stop at
idle.
WHAT NISSAN WILL DO
To assure your continued satisfaction and confidence in your vehicle, Nissan will replace the
torque converter assembly with a new one at an authorized Nissan dealer at no charge to
you for parts or labor. The service could take up to 8 hours to complete, but your Nissan
dealer may require your vehicle for a longer period of time based upon their work schedule.
WHAT YOU SHOULD DO
Nissan encourages you to contact your Nissan dealer at your earliest convenience in order
to arrange an appointment.
To minimize any inconvenience to you, it is important that you have an
appointment before bringing your vehicle to the Nissan dealer for service. Please
bring this notice with you when you keep your service appointment. Instructions have been
sent to your Nissan dealer.
If you have additional questions you may contact the NV hotline at (877) 647-6281) or
submit a written inquiry to the National Consumer Affairs Department, Nissan North
America, Inc., P.O. Box 685003, Franklin, TN 37068-5003.
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan
vehicle.
To FQA 4/22/2015