NTB15001C

Classification:
Reference:
EL14-057c
Date:
NTB15-001c
July 7, 2015
2015 MURANO WITH NAVIGATION & 2016 MAXIMA;
AV CONTROL UNIT REPLACEMENT
This bulletin has been amended. The APPLIED VEHICLES section has been revised.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2015 Murano (Z52) – Equipped with Navigation
2016 Maxima (A36) – All*
*All 2016 Maxima vehicles are equipped with Navigation
SERVICE INFORMATION
Reference for Murano
Image of center display on models
equipped with navigation
If the AV control unit needs to be replaced
in an Applied Vehicle for any reason:

Follow the Service Procedure in this
bulletin to make sure all necessary
configurations and registration are
completed correctly.
Figure A
NOTE:

The Apps mode will not function if the AV control unit registration code is not
registered.

Do not remove the SD Map Card when returning the Navi/audio head unit for parts
warranty. Head units must be returned with correct SD Map Cards or the dealer will
be charged back.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you
believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to
determine if this applies to your vehicle.
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SERVICE PROCEDURE
Before starting, make sure your ASIST has been synchronized to the current date and all
CONSULT-III (C-III) plus upgrades have been installed.
Parts of this Procedure
PART 1: Write Down the Registration Code Form the New / Replacement AV control unit
PART 2: Record Multi AV Configuration Values of Original AV control unit
PART 3: Replace the AV Control Unit
PART 3.5: Check Replacement AV Control Unit’s Configuration
PART 4: Configure the Multi AV System / AV control unit
PART 5: Manually Configure the Multi AV System / AV control unit (if needed)
PART 6: Clear Codes and Check AV System Operation
PART 7: Register the Replacement AV control unit
PART 1:
Write Down the Registration Code From the New / Replacement AV Control Unit
1. On the replacement AV control unit’s label, locate and write down the registration code.

Example registration code is shown in Figure B.

The registration code will be supplied to Nissan Owner Services later in this procedure.
Example
registration
code. Your
code will be
different
Figure B
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PART 2:
Record Multi AV Configuration Values of Original AV Control Unit
2. Make sure the shift selector is in Park.
3. Set the parking brake.
4. Connect the C-III plus VI to the vehicle.
5. Connect the GR8 to the 12V battery and set to ECM Power Supply Mode.
6. Turn the ignition ON; DO NOT start the engine.
7. Turn ON C-III plus.
8. Select Re/programming Configuration.
Step
8
Figure 1
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9. Read the Precautions.

When finished, touch the
Confirmed instructions box to
insert a check mark, and then
select Next.
Step
9
Figure 2
10. Select the Manual Selection
(Vehicle Name) tab, and then
select the applicable Vehicle Name
and Model Year.
NOTE: If the screen shown in
Figure 3 does not display, proceed
to step 12.
Step
10
11. Select Select.
Step
11
Figure 3
12. Confirm the correct Vehicle Name
and Model Year are displayed.
When finished, select Confirm.
Step
12
Figure 4
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13. After system call completes,
confirm the correct VIN is
displayed.
When finished, select Confirm.
NOTE: If the VIN displayed is
incorrect, input the correct VIN.
When finished, select Confirm.
Step
13
Figure 5
14. Select MULTI AV.
Step
14
Figure 6
15. Select Read/Write Configuration.
Step
15
Figure 7
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16. Select Before Replace ECU.
Step
16
Figure 8
17. Confirm current configuration and
print or write it down.

Example
Use the scroll arrow if more
than one page of information
is available.
Write down / print this
information
Step
17
NOTE: Configurable options will
differ between models. Your
screen may look different.
18. Select Save.
Figure 9
Step
18
NOTE: If the configuration data
cannot be read or saved, replace
the AV control unit per the
applicable Electronic Service
Manual (ESM), and then proceed
to PART 5: Manually Configure
the Multi AV System (if needed)
on page 9 of this bulletin.
xxxxxxxxxxxxxxxxxxxxxxxxxxx
19. Select End.

xxxxxxxx
C-III plus will return to the
Home screen.
Step
19
Figure 10
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PART 3:
Replace the AV Control Unit
20. Replace the AV control unit.

Refer to the ESM, section AV-Audio Visual & Navigation System, for replacement
information.
IMPORTANT: Before installing the new AV control unit, make sure to write down the
registration code. See PART 1 on page 2.
NOTE: Do not remove the SD Map Card when returning the Navi/audio head unit for parts
warranty. Head units must be returned with correct SD Map Cards or the dealer will be
charged back.
PART 3.5:
Check Replacement AV Control Unit’s Configuration
NOTE: To properly configure the replacement AV control unit, the ITM Configuration Part
Number must match the ITM Part Number.
21. With the replacement AV control unit installed, put the ignition switch in Accessory (ACC)
mode.
22. Leave the audio unit OFF.
23. Press and hold the “Menu” button while rotating the volume button three clicks
counterclockwise, three clicks clockwise, and then three clicks counterclockwise.

Release the “Menu” button.
24. When the screen in Figure 11 appears, select Confirmation/Adjustment.
25. Select Version Information.

Use the scroll arrows to access Version Information (see Figure 12).
Step
24
Step
25
Scroll
arrows
Figure 11
Figure 12
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26. If the ITM Configuration Part Number
matches the ITM Part Number,
configuration can be performed.

Go to Part 4 further below.
27. If the ITM Configuration Part Number
does NOT match its ITM Part Number,
configuration needs to be cleared.

Figure 13
Go to page 15, Clearing
Configuration.
PART 4:
Configure the Multi AV System
28. Navigate C-III plus to the screen
shown in Figure 14 by performing
steps 4-13 on pages 3-5.
28a. Select Confirm.
Step
28a
Figure 14
29. Select After Replace ECU.
Step
29
Figure 15
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30. Select OK.
After performing step 30:
If an error message does not display:

Proceed to page 13, step 41.
If an error message does display:

Proceed to PART 5: Manually
Configure the Multi AV
System (if needed), below.
Figure 16
Step
30
NOTE: If configuration is done incorrectly, you must clear the configuration (see page 15,
Clearing Configuration) and then perform the configuration (Part 4) again.
PART 5:
Manually Configure the Multi AV System / AV Control Unit (if needed)
NOTE: Part 5 is needed only if auto configuration in Part 4 did not work correctly.
31. Select Re/programming
Configuration.
Step
31
NOTE: If the screen in Figure 17 is
not displayed, click on the Home
icon.
Figure 17
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32. Read the Precautions.

When finished, touch the
“Confirmed instructions” box to
insert a check mark, and then
select Next.
Step
32
Figure 18
33. Select the Manual Selection
(Vehicle Name) tab, and then select
the applicable Vehicle Name and
Model Year.
NOTE: If the screen shown in Figure
19 does not display, proceed to step
35.
Step
33
Step
34
34. Select Select.
Figure 19
35. Confirm the correct Vehicle Name
and Model Year are displayed.
When finished, select Confirm.
xxxxxxxxxxxxx
Step
35
Figure 20
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36. Confirm the correct VIN is
displayed.
When finished, select Confirm.
NOTE: If the VIN displayed is
incorrect, input the correct VIN.
When finished, select Confirm.
Step
36
Figure 21
37. Select MULTI AV.
Step
37
Figure 22
38. Select Manual Configuration.
Step
38
Figure 23
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39. Use the drop down menus to
select the configuration options
that were printed or written down
in step 17.

Use the scroll arrow if more
than one page of information
is available.

Refer to the Configurable
Options table below,
Example
Step
39
NOTE: Configurable options will
differ between models. Your
screen may look different than
Figure 24.
Figure 24
Step
40
40. Select Next.
Configurable Options:
With around view monitor will
have a camera on the bottom
of the outside (side view)
mirrors.
With rear view monitor will
have a camera at the rear of
the vehicle only.
All 2015 Murano
are Without
telematics
NOTE: If configuration is done incorrectly, you must clear the configuration (see Clearing
Configuration, page 15), and then perform the manual configuration (Part 5) again.
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41. Confirm the configuration displayed
is correct, and then select OK.
Figure 25
Step
41
42. Turn the ignition OFF, start the engine, and then wait for about 30 seconds.
PART 6:
Clear Codes and Check AV System Operation
43. Use C-III plus to clear any codes from the Multi AV system:
a. Select Home on the C-III plus screen.
b. Select Diagnosis (One System) > Multi AV > Self Diagnosis Results.
c. Clear any codes that may be present.
44. Close C-III plus and disconnect the plus VI from the vehicle.
45. Check that the operation of the AV system and, if equipped, RearView Monitor camera
images (fixed guide lines and predictive course lines) are normal.
NOTE: If the clock time is off after completing configuration, drive the vehicle on a road
recognized by the navigation system until it resets.
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PART 7:
Register the Replacement AV Control Unit
46. Using the registration code written down in PART 1 on page 2, register the replacement AV
control unit by calling Nissan Owner Services at:
1-855-426-6628

Listen to the prompts, and then select the option for the “Nissan Connect Specialist.”

During the call you will be asked for the registration code. The Nissan Connect
Specialist will then walk you through the steps required to register the AV control unit.

Nissan Owner Services hours of operation are:
Monday – Saturday: 8:00 A.M. to Midnight EST
Closed Thanksgiving, Christmas, and New Years Day
IMPORTANT: Step 46 MUST be performed to register the replacement AV control unit. If
this step is not performed, the Nissan Apps feature – if the vehicle has an active subscription –
will not function. Perform this step even if the vehicle does not have an active subscription, as
future enrollment will also be affected.
47. Disconnect the GR8 from the 12V battery.
AV control unit replacement is now complete.
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Clearing Configuration (if needed)
NOTE: If an AV control unit is configured incorrectly, you must clear the current configuration
before attempting to configure again.
To clear configuration:
1a. Put the ignition switch in Accessory (ACC) mode.
2a. Leave the audio unit OFF.
3a. Press and hold the “Menu” button while rotating volume button three clicks
counterclockwise, three clicks clockwise, and then three clicks counterclockwise.

Release the “Menu” button.
4a. Select Confirmation/Adjustment.
Step
4a
Figure 26
5a. Select Initialise Settings.

Step
5a
Use the scroll arrows to access
Initialise Settings (see Figure 27).
Scroll
arrows
Figure 27
6a. Select Factory Configuration Data
Initialisation.
Step
6a
Figure 28
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7a. Select Yes.
Step
7a
Figure 29
8a. Select Yes.

Configuration is now cleared.
Step
8a
Figure 30
9a. Once configuration has been cleared, perform auto or manual configuration, as it applies.
 For auto configuration, go to page 8, Part 4.
 For manual configuration, go to page 9, Part 5.
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