PC392

NISSAN
BULLETIN
Transverse Link
Dealer Inventory Inspection
Reference: PC392
Date: August 28, 2015
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Models/Years:
MY15 Pathfinder (R52)
MY15 Rogue (T32)
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
N/A
7,889
August 28, 2015
*****Dealer Announcement*****
Nissan is conducting a dealer inventory inspection to inspect the right and left transverse
link (TV) pivot bolt to ensure that the locking nut is present and torqued to the correct
specification on certain vehicles identified in SERVICE COMM.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS:
1. Verify if vehicles currently in dealer inventory are affected by this inventory
inspection using Service Comm I.D. PC392.
2. If the vehicle in dealer inventory is affected by this inspection, confirm the presence
of the correct locking nut and torque the right and left transverse link pivot bolt to
specification.

If the locking nut is present and torqued to the correct specification the vehicle
may be immediately released for sale.

If the locking nut is missing, incorrect, or has moved before the torque wrench
clicked the VEHICLE MUST BE PLACED ON HOLD AND CANNOT BE
RETAILED. Do not submit a warranty claim. Dealers should hold the vehicle and
send an email to [email protected]. Dealers should include the
following information in the email:
 VIN
 Dealer Code
 Dealer Name
 Contact Name
 Contact Phone Number
 Location of Affected TV Link Nut (Driver/Passenger)
 Condition of Affected TV Link Pivot Nut (Missing Nut, Non-Locking Nut, Nut
Turned During Torque Check
NOTE: NNA FQA will respond to the Dealer with further direction within 1 business
day.
3. The service department should submit the applicable warranty claim for the action
performed so it can be closed on SERVICE COMM and release the vehicle.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check SERVICE COMM using the appropriate campaign I.D
for the inspection status on each affected vehicle currently in inventory. Nissan requests
dealers to perform this inspection prior to being retailed to ensure client satisfaction.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Continue to next page for inspection procedure
PC392 – 2015 Nissan – Pathfinder (R52) / Rogue (T32) – Transverse (TV) Link
Pivot Locking Nut and Torque Service Inspection
SERVICE PROCEDURE
1. Lift the vehicle using a hoist.
2. On the driver side knuckle,
inspect the TV Link Pivot Nut/Bolt
(Figure 1) to ensure it has a
locking nut as pictured in
(Figure 2).
Driver Side Shown (Passenger is Similar)
TV Pivot Nut
3. If locking nut is present, use a
torque wrench and an 18MM
wrench to hold the bolt secure
while checking the torque to the
following spec:

For Pathfinder: TV Link Pivot
Nut/Bolt:
63.8 Nm (47 ft-lb)

Figure 1
Correct Locking Nuts (OK)
For Rogue: TV Link Pivot
Nut/Bolt:
71.3 Nm (53 ft-lb)
4. On the passenger side knuckle,
inspect TV Link Pivot Nut/Bolt to
ensure it is a locking nut as
pictured in (Figure 2).
5. If locking nut is present, use a
torque wrench and an 18MM
wrench to hold the bolt secure
while checking the torque to the
following spec:


For Pathfinder: TV Link Pivot
Nut/Bolt:
63.8 Nm (47 ft-lb)
For Rogue: TV Link Pivot
Nut/Bolt:
71.3 Nm (53 ft-lb)
Figure 2
Not Correct NON-Locking Nut
(Send E-Mail)
6. If a locking nut is NOT present
(Figure 3), proceed to Step 7b.
Figure 3
7. Were the TV Link Pivot Locking Nuts present and found to be correctly torqued?
a. If the correct locking nuts ARE present and the locking nuts did NOT
move when torque was checked:

Submit warranty claim using Op Code PC3920 (see claims info).

Release the vehicle.
b. If a TV Link Pivot nut is MISSING, or a NON-Locking TV Link Pivot
nut is found, or the locking nut MOVED before the torque wrench
clicked:

Continue to HOLD the vehicle.

Do not submit warranty claim.

Send an E-mail to the below address:
[email protected]
Make sure to include the following information:
Dealer Code
Dealer Name
Contact Name
Contact Phone Number
Location of Affected TV Link Pivot Nut (Driver/Passenger)
Condition of Affected TV Link Pivot Nut (Missing Nut, Non-Locking Nut, Nut
Turned During Torque Check)
**NNA FQA will respond back to the Dealer with further direction within 1 business day**
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC392
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
Locking Nuts are present
and torqued properly – OK
Condition.
CM
PC392
ZZ
99
Op Codes Flat Rate
Time
PC3920
0.2 hrs.
Parts
Required
on claim
No
Expense
Code
Required
No